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April 2024 by Nicholas Zehme
Showed up to pick up my 8:00 reservation to be told truck rentals were closed for 2 weeks. I reserved this over a week ago. Things happen I understand but a courtesy call would’ve been nice. I now have to pay more for a last minute truck rental as well as pay my movers more for their time. Didn’t seem to matter for the people at the front desk. Appreciate you guys greatly for your help.
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September 2023 by Kayla A
Awful. If you need assistance, they don't answer the phones during business hours. Apparently they are too busy running an auto mechanic shop instead.
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September 2023 by Nate Frick
I really didn't have the same experience as many others here. My truck was ready on time, the manager was nice and helpful, and I was charged exactly as expected. It was a positive experience honestly.
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June 2023 by Rocco L
No one ever answers the phones, called over multiple days and times and yes during business hours.
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March 2023 by Rami Friedman
Honest, communicative and fair. Good spirits from the staff. So happy the internet chose this location for my rental
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September 2022 by A.
Rented a 1 way to Orlando and the truck was taped together and had several service lights on. While it made it, it gave no peace of mind for travel and the cabin and trailer were filthy.
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April 2022 by Jack Graham
HIGHLY recommend, Mike is a real straight shooter. In a day and age where you expect to get screwed, Mike surprised us with great service and allowing us to extend another day with no hidden fees. Moving sucks but NOT because of Budget Rental ?
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March 2022 by Allen
Had a confirmed truck rental for 8:00 a.m. today and at 7:58 a.m. they call saying that there's no trucks available even though they had two! We were first in line and they said that those were reserved for other customers (likely higher paying ones). How can that be but overbooking and bad customer service! Also there are signs in the office that you need to use their insurance. Horrible service and total scam! Stay away!
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August 2021 by Karryn Chechotka
The guys who run this budget truck location are really friendly and helpful. They were flexible with my rental needs which was greatly appreciated during a stressful time. Their rates are extremely fair. Located at a gas station/mechanics shop. Super close to the turnpike.
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May 2021 by Devin McBride
I reserved my truck to be picked up at 15:00. I called the office to verify their hours to which the agent responded “I’m here till 14:30.” He told me if I couldn’t get there by then, I wouldn’t receive my moving truck. Even though online it says they’re open till 16:00. If I hadn’t called, I wouldn’t missed my move entirely. So ridiculous.However, the agent was very tedious about noting scratches and dents on the vehicle - which was nice. No rip offs there.
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January 2021 by Nick K.
The woes with this location keep coming. I made my reservations online and confirmed the truck/location. I showed up to pick up the rental truck and was told "The last renter hasn't brought it back yet." I rented a 17' box truck and the guy offered me a cargo van. I understand the business cannot control if someone failed to return the vehicle, but there was no apology offered and he said he would email another rental office to see what they had. Dont forget you pay mileage and the new rental office was another 7 miles away and 14+ total added to my overall trip. They have signs randomly placed around the office on their fees and requirements, but no customer satisfaction guarantee at all. Again, I know the employee isn't at fault, but this practice is very poor. Budget Rent-A-Truck, you can do better. Money lost to U-Haul
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January 2021 by Jeffrey Perloff Jr
Showed up to pick up my 9am reserved truck. No one was working there, still closed. They also had no trucks.
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October 2020 by donnie fussell
had move scheduled, showed up to pick up the truck and was told that he had 2 vehicles, but both were unavailable due to maintenance. No offers to help, he just told me he couldn't help and moved to the next person. I had to scramble to fine a UHaul in the area who would help me out. SECOND experience like this with this place. Never again
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December 2019 by SUSAN O'NEILL
Appalling. Reserved a 16 foot truck, showed up w moving crew to pick it up and they didn't have keys to the truck, clearly parked in front and tried to foist off a 12 foot van w no ramp. They had our phone # and email and did not notify us that the truck was not available until we showed up. We had to scramble, found a U-haul down the street cheaper but wasted 2 hours of our moving day w this unprofessional Budget franchise.
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September 2019 by amin khajeh
I had appointment, I came to pick up the truck no ones there!!!!!!!!!
