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January 2024 by Mamie Davis
very helpful and accomodatimg!
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January 2024 by John Obrien
Lisandra Medina and all of the team have been, professional, knowledgeable and very timely in all of their efforts.
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November 2023 by Wipboard 2020
I have never been so humiliated in my life like I was when I called this place. I contacted this office to follow up on my life insurance that is taking over 3 months to get it completed. I already have a very large policy with them but needed another one bcoz of a loan I’m getting and needed this quickly and since the first policy only took me two weeks I just can’t understand why was taking so long. My assistant had contacted this office multiple times before but no one could help her so I called today w a little attitude bcuz again it’s taking me 3 months to complete. When I was talking to a very nice lady on the phone the owner of the Agency who sounded like a man grabbed the phone and pulled the call from the employee and literally exchanged two words with me before hanging up on my face. She told me that my policy was being handled by another agent which is funny bcuz that was the first time I ever heard that after so many calls trying to figure it out. What made me upset was that she literally hung up on me! I own my on business and I would never in my life have the guts to hang up the phone on any of my clients face. I just don’t understand people. She was so so rude I have never been treated this way. I will be filing a complaint w Allstate and bbb and I hope this witch learns her lesson,
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September 2023 by Regina Law
Very professional, thoughtful and customer service is outstanding! Love Hooks agency.
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September 2023 by Marci Alexander
Very knowledgeable about my coverage, very little hold time when you call the office
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April 2023 by Claire Asselin
Very please with my Allstate Insurance, I will recommend to other
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March 2023 by bob garnett
Thea guys are the real deal. You won’t find better customer service.
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November 2022 by Judith Luxenberg
Lesandra is wonderful. Very knowledgeable and extremely helpful.
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September 2022 by ovi g
Really nice service,Charlotte is amazing taking the time to make sure you are all taking care .Great experience
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September 2022 by Doug Welch
Helpful, courteous, prompt… can’t ask for more than that!
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June 2022 by Arthur Block
Pretty painless all the way around. My wife was particularly impressed at the fact that she was actually able to talk with me (both of us with reasonable voice volumes and using a minimum of off-color four letter words), all during the process of obtaining the insurance. Generally speaking these periods of insurance negotiations, while never very pleasant ordeals, apparently failed to disrupt the domestic harmony we have achieved during the past 59 years.Our profound thanks,Art✓ COPIED
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March 2022 by Jonny Bowleg
Very good company to work with. Communication is excellent as well as the customer service experience. Will definitely recommend working with them.
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January 2022 by Naomi Motta
I have worked with this agency and highly recommend it. Yes, they are professional, knowledgeable, courteous and always responsive. The staff is great, Emily is one of the best among the best!
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December 2021 by Phiona Henry Christie
It was a great experience. Everyone was very helpful and knowledgeable. They were very personable and prompt in answering phone calls and emails and getting all your issues resolved in a timely manner.Charlotte is a very caring and respectful person as well as her team. Lisandra gave us the best value for our money and worked after hours to do so which is very much appreciated. She was able to get us a coverage that was half of what we previously paid. ❤I highly recommend this team!Thanks for a wonderful experience and looking forward to getting insured with you again in the near future.Much love and blessings to all!
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November 2021 by CHARLES MCCRAY
This Branch of All-State service was very professional, and attentive to my needs! Ms. Medina was awesome, Thank You very much You Rock ?
