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November 2023 by Christopher Naber
If you’re looking for customer service then don’t bother using Chase at all. First they of all the screwed up a wire transfer and didn’t bother saying anything until it was too late and it had to be sent back and done right. And secondly I deposited a check my father gave me to cover it and he uses Chase as well and they want to hold it because it has to be released. I was told when it post they’ll deposit it. So they can’t post a check from their bank and deposit to an account in their bank in a day. The amount of ignorance I’ve been shown since switching to chase is unbelievable.
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August 2023 by Michael M.
It's Chase. They overcharge on everything. I've gone through a dozen debit cards because they are always getting hacked or online leaks. And it's the only bank that can't replace a card on-site, you have to wait for them to mail it. The only reason I am still here is because it's such a pain in the butt to redo all my online banking and bill pay.
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July 2023 by Nikko Anthony
Tellers are totally incompetent. Take your money elsewhere
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March 2023 by mark james
I opened the Platinum business account with Chase. As a platinum customer business wires are supposed to be free. I sent 60 wires in one month. Chase charged me over $3,000 at the end of the month in service charges. They claim that accounts were not linked properly. Linking the accounts where their employees responsibility and their employees confirmed that they were linked. I have the emails to prove it. Chase will not refund charges even though their employees have confirmed that I was incorrectly charged. I've ended my relationship with Chase.
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September 2022 by Kim O.
Absolutely, the WORST banking experience I have ever had! I was completely ignored then told I wasn't kept waiting as long as I had. They still did nothing to help. Just wanted to argue about how long I was waiting!
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May 2022 by B Kilpatrick
Good ❤ and they are setup for the transition of Funds to Digital Currency and more.
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November 2021 by Socratic M.
My experience wasn't too bad but the gentleman in front of me was treated very poorly by Sharon. He had some 10 checks to deposit in his business acct and was trying to cash one. She was rude with him and he got frustrated. His English was poor. She refused to service him and sent him away. At the next window I observed the other teller also quite impatient and muffled through her mask behind 2 inches of glass finally found that it was the banks error in the system that didn't have him authorized. She found it in the notes at the bottom of the screen but the banker who updated their system hadn't put it into the correct field. He was explaining that he banks here all the time and why is he being treated this way. I felt bad for the guy. Neither of them apologized to him.
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October 2021 by Clutter Reduction Junk Removal
I opened my business checking & credit card here and have had no issues. Great customer service and branch operates smoothly.
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July 2021 by Ferdin S.
Tried open an account one hour before closing, they said they don't have time. Visited 3 inter chase locations and all say same thing while staff sitting alone on desk not helping anyone
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January 2021 by Christopher Peters
I opened my business checking & credit card here and have had no issues. Great customer service and branch operates smoothly.
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January 2021 by Dano G.
Legit the worst branch I ever stepped in to . I just opened an account last week with chase . It's been a nightmare they never sent me my cards. I arrive to this location ATM doesn't work outside . Had to go inside, only two tellers and a line of 6 people waiting already. Great. SHARON the teller has literally no clue of what she is doing . It took her 15 minutes to give me my withdrawal . Ridiculous this place . Never coming back
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October 2020 by Tetta Zwo
Very clearly the branch here is lacking cleanliness, but banking with them is OK.
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June 2020 by Shari F.
1 star is too much!! I brought my elderly, disabled father into this branch to put me on his account. He had called customer service and they said just go in. Upon arrival, the girl at the desk greeting customers had a mask on but not on her nose. She said it made her break out. Really!?!? She also said they couldn't see my father without an appointment. I explained that it was hard enough to get him out that day, and she didn't care. The bankers were sitting doing nothing, by the way. He said he wanted to close his account and she told him he couldn't without an appointment. She also said she couldn't make an appointment, that they would call us (still hasn't happened a week later). I brought him back to the car and went back in to speak to the manager. RUDE is all I can say to explain her! She spoke over me at every turn! She told me we were in the middle of a pandemic (no s*** sherlock) and things were different. She also said she knew we were given the wrong info, but even though the bankers were not doing anything, I couldn't say that because I didn't know (what the heck does that mean)? The bank was EMPTY as her head! Anyway, when I pointed out the woman greeting not wearing a mask correctly, she said it was suggested not mandatory?!? Everyone else working there had one on, correctly. She said my father could close his account with a teller (originally lady obviously doesn't know enough to work the desk)! I went to get him but he was too weak to reenter the bank. I called customer service to complain about the bank manager and was told without an account myself, I couldn't do so!! Chase stinks!! Sidenote: We called PNC and were told they would accommodate us through the drive-thru. We did that prior to the Chase fiasco. When I told the Chase manager how great PNC was, she said we aren't PNC...enough said!!
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March 2020 by Meli
This is the worst Chase Bank ever. My grandfather went there 3times to open a new account with a check of 150k and they refused to open the account or deposit the check with his name on it. Very ridiculous. Thank God for Chase in Delray and Bank of America. Never again.
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February 2020 by cecilio lugo
I’ve never had a bank play with my money in such a way . Account is officially closed . 3 different times they’ve changed their tune with money I’ve deposited.
