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December 2023 by Elizabeth P.
Just had excellent service from New York Mike! I was very worried about being able to figure out what I needed when I was suddenly hit with having to re tile an entire shower and had very little time to plan. Mike helped me figure out quantities make sure I got all the different types of tile I needed, took care of bringing up my order and getting it out to my car for me. He took the worry out of this job and I'll definitely be coming back for future projects!
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November 2023 by Bryan Prindiville
My order did arrive I was very impressed with that.The problem I have is that 16 tiles was delivered damaged6 Boxes and 16 tiles that are damaged can be used for baseboardI reached out but no response yet and it’s been a couple of daysI called customer serviceToday I called the store no one answered11/17/2023They exchanged my broken tiles !!!
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November 2023 by Kim Genovese
My Mother and I were looking for tile for our kitchen. We went to Floor & Decor, on High Ridge Rd in Boynton Beach. We want to thank NY Mike, especially for his help and humor making a stressful experience fun.Thank you very much Mike. We will be back.
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November 2023 by Sam W.
Michael and Jose were of great help!! Thank you Jose for pointing me in the right direction around the store and thank you Michael for helping me put it all into my car even though you had just gotten off work!! I'll be back (:
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November 2023 by Kelly B
Huge store with a great selection. The staff does appear to be limited in numbers, but the ones that I was able to locate were super helpful. Their return policy is different than most other home stores, so make sure you ask about returns prior to purchase.
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November 2023 by Dream M.
Our service provider was Mery Shoubert, she was very prompt in helping us and gave us the best options for our Bathroom Project (they have a gorgeous selection). She was very professional and efficient. Also, she requested her employees (whom she treated with grace and kindness) to ensure well and secure wrapping of the products. She even walked to the loading station to make sure we were satisfied. Thank you for a wonderful experience! We are coming back to Floor & Decor for all other projects!
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November 2023 by Kelly Callahan
Tile can become an overwhelming experience, unless you have an amazing designer like Tom Damato. Tom made picking out tile for our two total bathroom renovations pain free. I walked into the showroom without any idea of where to even begin, and walked out confident that my bathrooms were going to look amazing!!!! He made it so easy, and I know we got it right the first time right down to the grout. A big thanks to Tom!
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September 2023 by Marlene Meyers
I would like to inform you about my designer whom l have spent a few appointments with, she is an asset to your company in many ways. First she knows her merchandise and shows it with great depth into how to pick and choose the proper products that are appropriate to blend and be beautifully designed together. Secondly, she is very caring of the client and is able to successfully help to provide and insure success with selections creating a wonderful no stress experience while choosing products. This is one that does it all and is caring and sweet to be with. She is wonderful. Her name is Courtney
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September 2023 by Ana Vega
OMG, this place is huge!Can definitely be overwhelming if you go in without a plan.
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August 2023 by evelyn ellison
I have been renovating my home and have relied on Floor and Decor for all my tile needs. The last bathroom is now complete and its absolutely beautiful. With each decision along the way, Andrea Edmunson was always there to help. She helped my vision come to life! Her knowledge of the materials, colors, and textures, helped me complete the look I wanted. She is a true asset to this store!
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August 2023 by Phil Botting
I recently renovated a bathroom and when it came time to select tile, Floor and Decor was my go to for everything; tile, grout, and all supplies. Grout was an especially challenging decision. I am very grateful that Andrea Edmunson was available to help. Her knowledge and professionalism helped our new bathroom come together beautifully!
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July 2023 by Diana H.
I used a handyman to tear out my old shower, and I chose beautiful glass tiles for the rebuild. as my guy was not used to glass tiles, he asked the service person on the floor what materials he needed to install them. and then he installed them. a week later, the glass tiles started to crash, within 2 weeks at least 16 tiles were cracked. when I contacted customer service asking them to take some responsibility ( after the service person acknowledged that she has in fact recommended the products we bought) the store refuses to take any responsibility, telling me that a professio tiler would not have made the same mistake. Hey, store, what about do it yourselfers looking to get some advice on the job itself? The store is open to the public, why not take responsibility for your mistake. I now have a completely un usable shower. and no help offered to me to demolish and rebuild. Not impressed, not impressed at all.Diana Henry
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July 2023 by Eli P.
customer pro pick up really bad services Everybody on the store have to understand one thing the people who install flooring are many times people that we recommend homeowners to go to their store so next time they have to treat us with respect Because we can recommend any others Floor places
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June 2023 by Jessica
The best service I’ve received at any Floor & Decor location! Bob at the Boynton Beach store noticed that my fiancé and I needed some assistance and without us having to ask, he jumped in and helped us out. Bob brought us through multiple isles and explained how to look at the samples in different lighting and also showed us how sturdy they were. He was a wealth of knowledge in a store where most employees seem bothered when you ask them anything. His willingness to help and knowledge were much appreciated.
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June 2023 by Brian 32922
One of the hardest things to find nowadays is good service,. But yesterday I feel like I struck gold. Staff members, Bob, was extremely knowledgeable, helpful, and friendly. He went out of his way, not only to explain the difference between flooring, but also got down on his hands and knees to show us how the flooring should be put together, and shared extra tips on what to do and what not to do when laying down vinyl flooring. The wealth of knowledge and extra tips that Bob shared with my wife, kids, and myself was super helpful for me to save time and money. Bob provided the best service this I have received in a very long time. I wanted to thank Bob for his professional service and for also adding a little something extra into the mix with his humor and kid tricks to provide a smile to my kids. With sincere appreciation, I can say I walked out of Floor and Décor in Boynton Beach Florida very happy as a Customer and Family.
