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December 2024 by Cindy Moya
STAY AWAY. Horrible service. 4 appointments and no one showed up every time!! They tell me a supervisor will call, repairman will call, no one calls. No one at Best Buy cares to bother. Customer Support is the worst I've ever experienced with any company.
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November 2024 by Jennifer W
I gave them my computer to update and after a week they gave me back a machine with NO OPERATING SYSTEM.
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November 2024 by Maya G
I had to bring in my work computers to Geek Squad and Xavier was really welcoming with his great customer service, was very attentive to my concerns related to the issues with the computers.
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September 2024 by Wendell Richards
I should have read all reviews before signing up for a yearly subscription. Every time I'm at this location I'm waiting over an hour. They have a very poor system in play. I was told to come anytime to pick up an external hard drive that they transferred information onto for me. The first time I didn't wait because they were 5 customers waiting to be assisted. So I set an appointment for later in the day and came back. Still had to wait 2 hours for what I was told to come pick up at any time. This is a very poor system for anyone who has a busy lifestyle.
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August 2024 by Forrest Tatel
Diagnostics promised in one day. Took three. I needed the unit quickly because I was going out of town. Very disappointed.
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April 2024 by Dr. Jerald Feinstein
Not what they used to be.
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March 2024 by Roger Fournier
Highly recommend for tune upgor your laptop. The diagnostic check is well worth the money.
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October 2023 by Genta Horton (Consultant & Coach)
They were a great help.
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September 2023 by Maria Llamas
They never showed up and didn’t have the decency to call… don’t waste your time!
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July 2023 by Antonino Angileri
The agent Lang was very helpful and professional. 10+
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July 2023 by Gerald Winokur
My experience with JamesM could not have been better...
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June 2023 by Tobytoo
No problems as usual.Had an appointment and they fixed my wifi problem on laptop.
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June 2023 by Richard Allen
Completely useless completely incompetent. They have absolutely no answers they can only tell you that they cannot help it makes no sense to sign up with any program as they will not repair any device you bring to them.
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June 2023 by Karla
Terrible experience. I dropped my robot vacuum for service several months ago and now they can’t fix or find the receipt to replace my item. Very disorganized.
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June 2023 by Brandon Solotoff
The person I was working with, was a Rock Star! Even stayed a tab bit passed end of shift to take care of my real life emergency needs. Additionally, they knew their stuff and were cordial and helpful. Great work
