Guardians Credit Union receives mixed reviews from its customers. Many appreciate the excellent customer service, highlighting the dedication of staff members, especially Alfa Johnson, who is frequently praised for her kindness and willingness to help. New customers have reported positive experiences, noting that staff like Jesus Carlo are knowledgeable and supportive, further enhancing satisfaction with the service. However, there are significant concerns regarding the online banking system. Multiple customers have expressed frustration with frequent login issues and long wait times on the phone, indicating that the system often experiences downtime. Some customers suggest that better communication, such as emails or texts during outages, would improve their experience. Despite these challenges, customers feel that the credit union keeps their money safe and provides caring service. Overall, Guardians Credit Union is recognized for its strong customer support but needs to address technical issues to enhance the overall banking experience.
Again today I wasn't able to log into my account because their system was down. This happens often and it's inconvenient. Phone hold time is too long. Besides these things, I do get courteous service.
October 2024
20 minute to 40 minute on hold ! Time to find a better financial institution !
January 2023
I am a new costumer and definitely I love the costumer service received here. I worked with Jesus Carlo, who was so knowledgeable, kind and helpful.The only thing that is not working great are the online phone numbers and its options, it was hard to contact them first time but once you are a costumer everything is great!!... read full comment
