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January 2024 by Wen S.
Been needing white sneakers for a few months. Was suppose to be a Christmas present but why am I even surprised... anyways someone finally took care of me. Thank you so much this was super sweet! :)))) All sneakers on sale for the new year... many perfumes on sale too at this location.
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September 2023 by Pat K.
We had wonderful service from Melissa at Estee Lauder and Sharon in jewelry. They went out of their way to help us and find what we needed. It will be a pleasure to return here.
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April 2023 by Beth C.
My mom went Macys in Boynton Beach mall and was treated horribly by some woman Betty who works there. my mom has been shopping at Macys her whole life, she spends so much money at Macys, and she kindly asked Betty to help her, because she can't see very well, and Betty said "Go hire a personal shopper" she refused to help my mom. Hey Betty, you're so tough with 80 year olds. if you can't deal with the public, get another job. Betty was so rude.
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January 2023 by Isabel F.
Good luck if you want to find kids' clothes. It's such a mess at the kids department! Everything is upside down !
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November 2022 by Jacob T.
After going into this store several times I wonder what Mr. Macy's would think if he came back from the dead, then walked into this location. He would probably have a stroke. This is certainly not the store that he built from nothing into the magnificent chain of locations that was highly regarded throughout the world. I guess the story is probably one step above a Walmart. I am half a step below a JCPenney. The shelves look like they did yesterday when I was here. A complete train wreck. There is clothing all over the floor all against the walls. It looks like a hurricane blew through here. Clearly, the sales staff doesn't give a damn. When I was trying to check out with a couple of pillows I was wanting to purchase. I went over to register and asked the checkout and the lady there told me that they could no longer check us out. We have to go to the main checkout area. That was about a half a mile walk. When I got there, there was a long line and two trainees checking people out. Behind them was a wall of items sitting there that needed to be put back. Again, how would Mr. Macy feel when he saw all of this? This used to be a wonderful store my mother loved going to Macy's in New York. But this place here is absolutely horrible. Even Walmart keeps their shelves and inventory looking presentable. I guess management is trying to see how fast they can drive this business completely into the ground. What a shame.
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June 2022 by Lucia D.
Enjoying my butterfly meadow plates from the home department. So many different colorful plates that go nicely together.
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April 2022 by Betsy S.
I must say this Macy's is not up to par. It is filled with stuff that feels like leftovers. It's hard to find anyone to help nevertheless find anything in the store. I figured I'd give it a whirl for dresses- one size in one dress- mixed in with other dresses- not my kind of store at all. I had to come to the Boynton Beach mall for something else so I figured I'd go in here- my expectations were low and that's where they stayed.
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November 2021 by Gail G.
Went to purchase luggage. Made the purchase. Got home and saw it was 20 percent less online. Cancelled the order, but it would not let me order it online. Went into the store the following day with printout in hand. Spoke with an employee named Georgia. Was so loud and rude. said there was nothing she could do. After about 10 minutes asking for a manager, she finally got one. The store manager was not there so Dellilah, another associate said there was nothing she could do. Asked her for the store phone number to contact the store manager, and the phone number I was given was not a working number. What ever happened to customer service. I will never go into that store again. And thanks to their rudeness, I got wonderful luggage at Bronx Luggage at Festival Market. A far superior product, with wonderful customer service. Ask for Perry.
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October 2021 by Julie F.
We'd come to Macy's because I needed to pick up a Clinique gift with purchase. It was a good day for shopping. This morning had started out sunny -- we even got to go to the pool. But it was starting to turn a bit grey after we had lunch and pulled into a parking space just outside the store entrance. When we came inside, I said to my husband: wow, I need to put my sunglasses back on! The tile floors were so shined clean that they were reflecting the ceiling lights. We easily found the Clinique counter I needed. I got the loveliest service from the gal working there. They had both the items in stock that I wanted and yes, the gift with purchase was still being promoted. Score. I didn't have my Macy's charge card with me, but they looked it up using my drivers license. I even earned some extra "points" for using my card today. I decided while in the store to head upstairs to their discounted department (the Backyard). So I found an adorable dress and a pair of designer flip flops . Both together were under $25. And then because of my Clinique purchases, they applied a $20 reward! Guess today was my lucky day...
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April 2021 by Britt Z.
I had an appointment in Boynton Beach & I also had a return to make at Macy's so I figured I would get my errands done in one shot. I ordered a Kate Spade watch online and even though I have several Kate Spade pieces, I hated my new watch. I could have mailed it back but I decided to actually go inside a Macy's, something I haven't done since covid started. I have been shopping in Macy's for decades and I must admit this store was disturbing. It is freaking filthy. Not dirty, but truly filthy. The carpets were stained and looked like they haven't been vacuumed for a very long time. The jewelry counters were in severe need of some Windex and the interior watch cases were dusty and decrepit. The store was surprisingly darkish, no bright lights like you would see in the other Macy's stores. Nothing is pretty here, the displays are a grimy mess and the sales associates are lazy and not at all helpful. Example: I eyed the new pink ceramic Movado watch I have been on the fence about purchasing. I asked the sales associate for the case size. She responded by telling me that she would have to look it up. I said thank you and that would be appreciated. She looked at me with such annoyance, it was obvious she didn't want the sale and couldn't care less about her customers satisfaction. This lady told me I should go online to find the information I was looking for. All I wanted to know was the case size, I wasn't asking for much. Unbelievable. No social distancing and I saw a few people (customers & employees) with their masks halfway down exposing their noses. Not cool. This was my first experience going inside a department store in over a year. I am disgusted and will go back to my online shopping.
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August 2020 by Eloise D.
I don't really like Macy's. All I like about it is the cool shoes and the makeup. That's why I rated it 2 and not 1 so ur welcome
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March 2020 by Shadae J.
Nobody gives me any attention when I go here. I legit have to walk around and figure everything out for myself. There's really nothing much to say. It's a Macy's..you go for something, you get it, you get out. Macy's is the hook up for all Fragrances tho and the prices aren't bad. The store is clean and to the back of the mall though.
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November 2019 by Joan L.
Just back from buying shoes in the Boynton store, and smiling everymile of the return trip. I was blessed to be helped -- and I do meanHELPED! -- by Beverly -- who went out of her way to be sure Ileft a happy camper -- and Mana, courteous and professional, andboth women an absolute asset in a store where it's not alwayspossible to find sales assistance. They both made me want to hangout and buy more shoes -- but I came home to write a "thank you note"instead. I may just go back after Thanksgiving!
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November 2019 by Kai D.
This Macy is ghetto but it's ok. But there's one lady upstairs name Valeria works in bed and kitchen department is very rude and BS. She's act like she's the owner of this Macy. I bought some bedding sheets at Wellington Mall change my mind brought it here for return 2 days later never been opened. Valeria gave me hard time. Told me to bring back Wellington Macy. She said this place isn't a dumpster can't purchase someplace else and return here. Macy return policy doesn't saying anything like that. No wonder Boynton Beach Macy business getting slower because of her. Don't understand why Macy still has that kind of employee run business. Extremely rude just look at her face you lost appetite
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August 2019 by Sam Abdoel
Traveled 20 miles from another store where item was out of stock, got there 10 mins late, they were already closed. Luckily a gentleman by the name of Max approached us and after explaining our ordeal, said that he was going to help us. Amazing! Took us to Beverly, who was also outstanding. They even reopened a cash register just for us. Never expected this type of customer service, especially nowadays. These two really went the extra mile and made our day. They should be an example to other employees. Kudos!
