PetSmart is a large retailer offering a wide variety of pet supplies and services for many types of animals. Customers can shop online and pick up orders locally. Select locations provide services like grooming, training, and adoption. Reviews for specific stores present a mixed picture. Many customers report exceptionally positive experiences, describing certain locations as the best they have ever been in. They highlight highly personable and phenomenal service, where staff members are knowledgeable, helpful, and greet customers warmly. Employees are noted for being accommodating and providing great service, such as assisting with product selection, suggesting items, and offering expert advice on pet care, which has helped customers successfully care for reptiles and fish. The selection and variety of products are also praised, alongside a solid rewards program. However, other reviews point out significant shortcomings at some stores. Criticisms include a consistent lack of staff available to help, poor stock where shelves are often empty and desired items are not in stock, and high prices. Some customers report a bad return policy and note that management is not helpful. The aquarium sections in particular are sometimes criticized for being poorly maintained, with dead fish left in the tanks, which is described as unappealing. This indicates that the quality of the shopping experience can vary greatly depending on the specific PetSmart location.
Dan and his team at the Boynton Beach store are awesome! We had Our Frenchie have a spa day and Michela and the team did an awesome awesome job. Millie was so happy to tell us about her spa day. Keep up the great work and whoever is reading this bring your pets to this store. They are awesome.
June 2026
Good place to get what you need for your pets . A bit on the expensive side .
June 2026
Staff is very busy. The place is clean a lot of choices
