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November 2023 by Katy Soto
Unfortunately after 2 months the whole centerpiece of my ring has fallen out somewhere and I cannot find it and unlike many other jewelers, this is how they get their customers. Pay big money for things supposed to last and we don’t realize until it’s too late that it’s cheaply made
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October 2023 by Andrea Robles
Just solely on the customer service alone, I would say, five stars. Roxy personally helped us find our dream wedding rings, and gave us the best price for the best quality rings. Completely outdid the big brand names like Kays. Would highly recommend!
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July 2023 by Heart B.
If there was zero rating. i would given her the zero rating. She is not a good dealer. Her prices are way more than others.
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December 2022 by Vanessa
DO NOT SHOP HERE! My son purchased this ring for over $200 including sizing for his girlfriend and she wore it literally four or five days out of the 18 days that she’s had it in her hand and it literally just bent and suffocated her finger this morning while she was typing at work. We promptly came to this business and we were told that they could repair it for more money and the owner was extremely rude and yelled at us and said that they would fix it but not for free and that she sends it out of town and would not tell us where to what jeweler because we could go there ourselves. She insisted that the ring bent because of something she did. This place has no quality. I support small businesses but I suggest you stay away from this one.
Response to your response;
Final sale or not this ring should not have bent. She was doing office work when she noticed how tight it was on her finger and that the metal had started to bend and mold around her finger. We didn’t ask for a refund we asked for a repair or a replacement. Which should not cost us anything furthermore due to the fact that it was picked up 2 weeks ago. You are being very arrogant about how I posted a photo of the receipt & it being a final sale, final sale or not you should stand by the quality of your jewelry. You also failed to mention how you refused to tell us who your “out of town jeweler“ is because I told you that whom ever it is I could go there myself and you refused to share that information. You have the worst attitude for being in business, the way you have treated us is no way to treat any customers, we will be sure to never return and tell others the same.
Update: 10/25/22 we have taken this ring to another jeweler and we have learned that this ring should have never been resized from a size 7 to a size 9.5….Any professional jeweler should known this very well. That is the reason why this ring easily bent in the way it did. I still stand by my orginal review that Roxy does not stand behind her products or her “out of town” and highly unprofessional jeweler whom she sends the rings off too for resizing. This should’ve never occurred when she learned that the ring was going to have to be sized 2.5 sizes bigger she should’ve immediately suggested that we exchange the ring for another item and not only that but after paying much more to have the ring resized she blamed the wearer of the ring instead of the poor workmanship on a ring that should’ve never been resized that large because it is sterling silver you can only resize it so big. Unprofessional….. I highly suggest anyone to stay away from this establishment.
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December 2022 by leah dailey
I have had the absolute worst experience here. Everybody is so rude and the prices are just not worth it!!!
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December 2022 by Katie Gorles (KG Tax & Consulting)
Don’t shop here! Waste of money! Bad service & liars. Paid $500 for earrings, walked out the door, opened the box and noticed they were bent & cheap looking without the store lights to make them shine (not even worth $200)! Go in and ask to exchange them for something else. All 8 earrings I looked at were broke or bent. Ask for my money back she tells me no only exchange. She never once said that all sales were final. Only words out of her mouth was “the final amount she could give them to me for were $475 plus tax because the tag was $699”. Again nothing about final sales. She said if she didn’t discount it then I could have gotten my money back then points to one small sign in the store which I never seen because customers were blocking it. I even tried to find something else but EVERYTHING in the store is cheap gold and over priced. I only went there because it used to be Gordon’s or Littman’s the last time I went there years ago. She tells me to look at my receipt that it says no refund which she tried avoid giving to me telling me the machine connects to WiFi and doesn’t print. Funny my receipt was ripped off without the no refunds on it. She tried lying saying “you took the receipt out of the machine before it printed it” which is total BS!! I pointed at the receipt that it was printing because she was trying to avoid giving it to me. There’s a reason she rushed me through the process! I ended up leaving the store with nothing and now I have to fight the store & my credit card company over this scamming jewelry store!!!
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November 2022 by Vanessa Rae
DO NOT SHOP HERE! My son purchased this ring for over $200 including sizing for his girlfriend and she wore it literally four or five days out of the 18 days that she’s had it in her hand and it literally just bent and suffocated her finger this morning while she was typing at work. We promptly came to this business and we were told that they could repair it for more money and the owner was extremely rude and yelled at us and said that they would fix it but not for free and that she sends it out of town and would not tell us where to what jeweler because we could go there ourselves. She insisted that the ring bent because of something she did. This place has no quality. I support small businesses but I suggest you stay away from this one.Response to your response;Final sale or not this ring should not have bent. She was doing office work when she noticed how tight it was on her finger and that the metal had started to bend and mold around her finger. We didn’t ask for a refund we asked for a repair or a replacement. Which should not cost us anything furthermore due to the fact that it was picked up 2 weeks ago. You are being very arrogant about how I posted a photo of the receipt & it being a final sale, final sale or not you should stand by the quality of your jewelry. You also failed to mention how you refused to tell us who your “out of town jeweler“ is because I told you that whom ever it is I could go there myself and you refused to share that information. You have the worst attitude for being in business, the way you have treated us is no way to treat any customers, we will be sure to never return and tell others the same.Update: 10/25/22 we have taken this ring to another jeweler and we have learned that this ring should have never been resized from a size 7 to a size 9.5….Any professional jeweler should known this very well. That is the reason why this ring easily bent in the way it did. I still stand by my orginal review that Roxy does not stand behind her products or her “out of town” and highly unprofessional jeweler whom she sends the rings off too for resizing. This should’ve never occurred when she learned that the ring was going to have to be sized 2.5 sizes bigger she should’ve immediately suggested that we exchange the ring for another item and not only that but after paying much more to have the ring resized she blamed the wearer of the ring instead of the poor workmanship on a ring that should’ve never been resized that large because it is sterling silver you can only resize it so big. Unprofessional….. I highly suggest anyone to stay away from this establishment.
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November 2022 by Tyler Renny
This lady is a scammer and the jewelry is terrible quality. Do not shop here. Terrible customer service.
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November 2022 by Aleesha E
Never shopping here again. If I could leave 0 stars, I would. Awful customer service and absurd prices.
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October 2022 by Vanessa Rae A.
DO NOT SHOP HERE! Deserves NO starts if possible!! The worst jewelry store in all of south florida. My son purchased this ring for over $200 including sizing for his girlfriend and she wore it literally four or five days out of the 18 days that she's had it in her hand and it literally just bent and suffocated her finger this morning while she was typing at work. We promptly came to this business and we were told that they could repair it for more money and the owner was extremely rude and yelled at us and said that they would fix it but not for free and that she sends it out of town and would not tell us where to what jeweler because we could go there ourselves. She insisted that the ring bent because of something she did. This place has no quality. I support small businesses but I suggest you stay away from this one. The worst store to purchase jewelry. Update: 10/25/22 we have taken this ring to another jeweler and we have learned that this ring should have never been resized from a size 7 to a size 9.5....Any professional jeweler should known this very well. That is the reason why this ring easily bent in the way it did. I still stand by my orginal review that Roxy does not stand behind her products or her "out of town" and highly unprofessional jeweler whom she sends the rings off too for resizing. This should've never occurred when she learned that the ring was going to have to be sized 2.5 sizes bigger she should've immediately suggested that we exchange the ring for another item and not only that but after paying much more to have the ring resized she blamed the wearer of the ring instead of the poor workmanship on a ring that should've never been resized that large because it is sterling silver you can only resize it so big. Extremely Unprofessional..... I highly suggest that you shop elsewhere and not support this establishment.
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August 2022 by Dillon Hamman
I bought a gold chain from Roxy in November and it has broke 3 times within 8 months. Roxy told me it’s because I sleep with it on. Don’t buy from her unless you want a cheap chain. I’m very convinced it’s fake. The prices may look attractive but believe me when I say you get what you pay for. I have plenty of friends with the same exact chain (same type of gold, same size) and none of them have had any issues with their chains breaking. DON’T GO HERE!
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February 2022 by Dontask Donttell
Roxy helped me get the perfect ring for wifeyyy!!! Definitely coming back before valentines day!!!!
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December 2021 by Juniper (JP)
Roxy’s Jewelry is great! I had to trade in a bracelet, and Roxy provided excellent and professional service. I highly recommend Roxy’s for those who are looking for a wonderful gift for themselves or their close ones. 5/5
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December 2021 by Handy Rawls
Good service and good prices!
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December 2021 by SinisterImage
amazing
