-
February 2025 by Woody G
Great products at reasonable prices. Knowledgeable and courteous sales associates. Often have good sales on key items.
-
February 2025 by Johnnie Tieche
I went to Staples to look for a printer and walked out with one. They did a job selling me a printer. Every thing went great.
-
February 2025 by Fabiola
I will drive the distance just to get help from Minnie & Lucas at the printing station - any given day! That’s how great they are! Amazing customer service. So professional yet laid back. They will walk with you hand in hand until you’re satisfied. So grateful for your help 🤍
-
January 2025 by Sarah Sun Park
Lucas was the BOMB- made my special booklet perfect and provided the BEST assistance. Sooo glad I chose this staples to help with my business needs, and would definitely come back again. Thank you Lucas!!!!!
-
January 2025 by Martha Popova
Love visiting this store. I always find something fun for my office needs. Prices are excellent and the service is great.
-
January 2025 by Peter R
GREAT PRODUCTS! GREAT PRICES! BEEN A CUSTOMER FOR MANY YEARS!
-
January 2025 by Scooby
They always have what I need
-
December 2024 by Hirsch Ziegler
friendly and quick
-
December 2024 by Susie Angiolilli
One stop shopping for everything you need and at a reasonable price. Excellent service and has an awesome rewards program as well.
-
December 2024 by Cynthia Cruise
Horrible phone service. Waited on hold for 15 minutes then they hung up on me. Totally ridiculous!!
Needs a better voice prompt system HP ink prices totally out of control
-
December 2024 by Sylvia Belle
good experience
-
November 2024 by Ted Gliptis
Love my new Epson Et-4850 printer. Easy to set up and works perfectly.
-
November 2024 by Kaitlin W
I had a horrible experience at Office Depot with the printing department. I left and drove over to staples and came into contact with Mitty and let me tell you she made my experience just the greatest. She was so busy but made sure she helped me and was just so kind! She is an exceptional employee and can’t thank her enough!
-
November 2024 by Lee Miller
Excellent
Always ther to help you when needed,
-
November 2024 by Barry Fein
Let me begin by saying that I have been a long time, loyal Staples customer. So, when I needed to purchase a new printer, on August 30th, 2024, I went directly to my local Staples, located at 1540 SW 8th Steet, Boynton Beach, Florida. There I a purchased a Brother HL-L2405W printer (transaction number 79420). I just needed a basic printer.
The printer worked well until two weeks ago. The problem began when the printer went to print it would set off the circuit breaker, which in turn turned the electricity off in my “office.” This happened a few times, so I decided to unplug it from the surge protector and plugged the printer directly into the wall. The same thing happened two more times. I now moved the power cord to a different location in the room with the same results.
Finally, on November 4th, 2024, I called the Staples store where I purchased the printer. I was told to bring the printer in, and it would be exchanged. I went to the store on Wednesday, November 6th, printer in hand, ready to exchange.
I was told by the manager that he would not take the printer back, because it was past the 14-day return period. I explained that I was told to bring it in and the manager again refused to take the printer back. He told me that he would give me store credit of $48 and I could use it towards a new printer. He also told me I should have purchased an extended warranty. More money for Staples.
So, if I got this right, I purchased a printer, and after the 14-day return policy expires, Staples has no responsibility for the product that I paid for, and they received the funds.
I went home disappointed and called Corporate. Surprisingly enough that is their policy. Staples assumes no responsibility after the 14-day refund period.
To make a long story short, I called the manufacturer and spoke to a tech. It turns out that this model requires a firmware update, which the Brother Rep walked me through.
My issue here is that Staples could have easily exchanged the printer. After all they got paid for it and could easily have exchanged the printer. By using the 14-day return policy as their reason shows that they do stand behind what they sell. In case you are wondering, I checked on other places where you can buy printers, and no one told me that they would have refused my request to exchange the printer.
Bottomline, I will never walk into a Staples again.
