-
February 2025 by Rita Weisner
Could not solve our cell problem but certainly tried. Very patient employees.
-
January 2025 by Michael Corey
A retail store with no public restrooms lol. Weird. My kids had to go potty while we were attempting to change over to Verizon and they sent us to Chipotle so we just never went back to Verizon lol. “Oh you have to potty? You need to leave our store” hahahahaha not going back here
-
January 2025 by Victoria Da Silva
On December 15th 2024, I had the worst experience at this Verizon location. This visit only resulted in so much headache and stress that I had to chat with an online verizon agent for 5 hours the same day after already spending majority of my time at the Verizon store. But it didn’t stop there because almost after two weeks (12/28/2024), I finally have my bill back to how it is suppose to be and finally got confirmation of my phone trade ins.
Thankfully the online agents worked with me and helped remove all the unnecessary additional charges made on my account. I never plan on ever going back into this store as it seems like they’re only there to charge up your account as much as possible and tell you it’s free because it’s “part of the plan” or “part of the promotion”.
When switching our 13 pro maxes to the 16 pro maxes, we were told that we will get things for free that were part of the Unlimited Ultimate Plan (hot spot, verizon cloud, a new line with no additional cost, etc.). Instead, the hot spot was an additional $10, the verizon cloud $5.99 EACH for the two lines, and that additional line was $25 a month.
Firstly, we were informed we could set up a fourth line and just add it to one of our already set up lines so that would mean one phone would have two numbers at no additional cost. We were explained that we can add this new line and it would just be the same price as if we had our already three lines and we can use this new line to give out when signing up for promotional deals (i.e. signing up for rewards program at Walgreens) to avoid getting spam and robo calls. The way it was explained was to “Think of it like their way for spam filtering”. After confronting this with the sales rep what was displayed on the estimated next bill of all these changes made on our account, he tried to downplay the situation that these services were in fact free and that sometimes Verizon makes the bill confusing to understand. What an excuse.
Had the agent online remove and delete all of these extra charges and it was also confirmed with me that none of these items were “free” and I would continue to be charged.
And to add on top of this new fourth line- a $35 dollar activation fee was charged to the account and charged to my previous bill, making it seem like the bill was past due and I needed to pay it ASAP to avoid a late fee. When I asked the sales rep at the store, he stated that I had to contact the billing department as that was something he couldn’t take off. He tried to claim that it was something I had to pay from my previous bill?? Seriously?? My previously bill was already paid off. The 35 dollar charge was clearly the activation fee for this fourth line and clearly said this on the account balance breakdown. Then after when I brought this up and showed him where it said that, he barely looked at the phone and he told me “don’t worry about it and i’ll waive it for you- but if I see the charge tomorrow, to just come back and i’ll take care of it.” The agent online removed this charge for me the same day, not the store employee- I already did not trust any word he told me anymore.
Lastly, one of the phones that we switched never even got switched to the Unlimited Ultimate Plan like it should’ve which was part of the deal when we trade in the phones for the 16 pro maxes. That one phone kept our previous plan (5G do more). Again, the online agent had to help me again and switch this for me when it should’ve already been done at the store.
This experience has seriously made me question wanting to stay with Verizon but the online agents are probably the only honest people you’ll get working at Verizon that are actually there to help you instead of scam you. It really is unfortunate to be treated this way after being with Verizon for more than 10 years.
Will not be coming back to this location again and hate the fact I was lied to my face and my questions not properly being a
-
December 2024 by Evelyn Rudich
This is my experience with Verizon, which started on Thanksgiving.
I needed to resolve two things: 1) transfer the personal account to a Business one and 2) Get my husband a new phone.
Since I had many issues with the Boynton store in the past, I decided to go to the Boca one on 441 and Glades. I had to wait almost one hour until I got a Representative. He told me that FIRST I needed to call Verizon Business to set up the new account :( They had me on the phone for another hour and a half until the account was created.
Finally, I got to talk to WILMAR, and he tried to access the new account to purchase the latest phone. The Rep could not finish the transaction, so we had to call Verizon ONCE AGAIN to see what was happening.
Finally, Wilmar, with the help of the store Manager, could clear that out, and after THREE HOURS, we came home with a new phone. However, Verizon told me that they could not do the data transfer since it was BLACK FRIDAY :(
I was distraught, and I thought I could do it myself.
So, on Saturday, November 30, after almost 3.5 hours in Boca, we decided to go to the Boynton store to buy additional accessories.
I came across KRISTINA CORONA, who was extremely helpful and efficient. She guided me through starting the data transfer by myself.
She also helped me access the new Business Account (that the previous Rep NEVER FINISHED SETTING UP!!!)
Finally, after MANY HOURS, we were able to finish the process at home.
We have been with Verizon for 11 years now. I don't remember experiencing something like this and being so frustrated.
Verizon Corporate is a complete mess. When you call, they are unable to respond to questions and don't know anything! They simply are a big disaster.
But, the people in Boca were very helpful, and Kristina in Boynton was sensational.
It seems you are working with two different companies. It should not be that difficult! Simply HORRIBLE!
-
December 2024 by Mariella Jordan
I was over there, today November 20th from 2pm to 7pm. The first representative, left us unattended to go buy his lunch , without telling us anything or sending us to another representative. Then when we asked the manager, he said that he had “an emergency” . His emergency was buy his lunch. Then I explained to the manager the problem: the eSIM was deleted , and if they can restore it. He said no and I needed to but a need phone. I was on the phone for 3 hours with Verizon Customer Service, and then I asked to the Manager to help me. He replied : “I cannot sit with you, we don’t have that luxury” , but he was talking to the other representatives and texting . Total lack of customer service. Then Christina came and started helping me . She fixed the problem in less than 5 minutes. The male manager should be demoted and Cristina should take his place !!!
She saved the day with her great attitude and skills.
-
October 2024 by Ted LoPiccolo
Customer service is horrible, my elderly parents where treated like garbage by a man name John even threatened to call the police on them , I’ve never heard a service provider make such a threat , I guess our 17 years of being with Verizon isn’t good enough for John , message to John change your Attitude towards paying customer or you will find yourself out of a job ! Maybe retail isn’t thing
-
October 2024 by Kimberly Smith
The rating is only as good as the last experience. Just reduce the rating from five stars down to three . Returned less than one week later for assistance as I was told I could for a specific task. My original salesperson was not there and the person that offered to help me said it would cost me $30. I explained that this was prearranged and that I was under the impression they were somewhat expecting me. Again it was explained Google it and do it yourself or you'll have to pay us $30. They had me briefly fooled that customer service was actually something that they were concerned with.
-
August 2024 by Gary Charles Acquaviva
Customer Servce is the worst. Manager " Tuan " is an arrogant individual whom is clueless.Lets tell the truth reviews on Google are tainted.Look at " Yelp ". Get the truth.
In detail , I got bamboozled by SALES rep Joe H. about NFL package ! Make long story short I was fortunate enough to know somebody that knows somebody at Corporate Office. Made a call and got things rectified. Turns out I am NOT the only person this specfic Verizon store has pulled shinnagians on their customers ! Face it Verizon is the best out there for coverage. But this Boynton Beach store has a lot to be desired when it comes to forthrigtness, respect to seniors and Vets. In closure keep far away from this disrespectful operation !! 1 more thing , look at their turnover rate at this store. Speaks volumes !!
-
August 2024 by Russ Allen
I just came to your store location on Congress Avenue in Boynton Beach and was greeted by the most rude snarly and unhelpful customer service Representatives I've ever met. He was very demeaning with absolutely no concern for my problems. I'm switching over to AT&T tomorrow
-
July 2024 by OFTEN IMITATED
See Felix, AWESOME EXPERIENCE HERE. TAKES CARE OF CUSTOMER
-
July 2024 by Hesham said
Verizon Customer Service Nightmare: Incompetent Store & Endless Hold Times
I'm writing this review to express my extreme dissatisfaction with both the in-store experience and subsequent customer service nightmare I encountered with Verizon.
In-Store Error: Back in September 2023, I upgraded a line on my account at a Verizon store. Unfortunately, the representative made a critical mistake during the process.
Multiple Issues:
Incorrect Plan Setup: The upgrade wasn't set up on the correct plan, leading to overcharges.
Forced Expensive Plan Change: When I returned to the store to fix the initial error, they inexplicably placed me on hold with customer service and switched my plan to a more expensive option without my consent.
Missing Device Credits: To add insult to injury, two device credits I was entitled to receive mysteriously vanished from my account, with no explanation or notification.
Autopay Betrayal: (Adding to my frustration) I had autopay enabled on my account. This meant the overcharges continued for the next ten months before I finally noticed the discrepancy.
Customer Service Abyss: Fast forward to today, June 2024. After discovering the over $1,000 in erroneous charges, I contacted customer service. Despite them admitting their fault, the experience was horrendous. Three and a half hours on hold later, the problem remained unresolved!
The Bottom Line: This entire ordeal has been a colossal waste of time and money. Verizon's customer service has fallen far below acceptable standards. The in-store representative's incompetence compounded by the phone wait times that verge on customer abuse is simply unacceptable.
Recommendation: I strongly advise potential customers to be incredibly cautious when dealing with Verizon, both in-store and over the phone. Double and triple-check all plan details and charges before finalizing anything
-
June 2024 by Mrunal Patel
Lots of very useless, dumb, & uneducated people working here, so avoid and save yourself the time, money, and agony. This place and the people working here are comparable to Metro PCS from 10 years ago.
I dealt with Mario K. and Andre from their "business" team and got ghosted after a few back and forths. They claimed to have some credits added to my statement after 3 billing statements which never came through. Unlike these guys, I'm fortunate enough to have a real job and will admit I procrastinated in getting the credit that was due to me and having my monthly actual statement amount corrected. After a year I reached out for the credit and got the run around and was asked to wait another 3 months. This time I did follow up but of course they stopped responding.
-
May 2024 by David PALMIERI
Very knowledgeable and answered all of my questions.
Love my new Samsung 24 plus.
-
April 2024 by Joe Sawvel
Staff member Joseph was less than helpful. When I asked for technical support, he basically gave me every reason he couldn’t help, since I didn’t have a sales commission attached to my request - typical phone carrier sales rep, thanks so much for the service
-
April 2024 by Flavio Restrepo
The worst service in the world, I went to return an internet device that never worked for me in 3 weeks, I bought it online, after many long calls, they told me that in my area they cannot provide me with internet service, and they told me that I took it to this Verizon office, and the man who greeted me was super rude and flatly told me I DO NOT receive it here because the purchase was not made there, not even an apology, he was just authoritarian and rude, how sad, I had a good verizon image
