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March 2025 by Linda Laverty
Difficulty making or changing appointments. Impossible to talk to person by phone. The app is useful for making deposits but not appointments.
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January 2025 by Richard Cuscuna
Always quick and friendly
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September 2024 by Dewayne Lee
Worthless 30min in line to do a withdrawal don’t bank here
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May 2024 by Thanos Stathakis
DO NOT DO ANY BUSINESS HERE! Find another branch!
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May 2024 by Nick P
Walked in with an issue with my newly opened credit card. The lady sitting at front desk told me to try to call the 800 number, as if I was an idiot and didn't try that already. Before trying to explain my detail further to see if she could help me, she cut me off and told me to wait for a banker.
I waited an hour while another man before me waited half an hour more than me to get any service.
After having enough I walked up to a different front desk worker and they were willing to listen to me and not dismiss my claim or pass me on to someone else to deal with.
It was an issue that took me and some poor underpaid and overworked associate 10 minutes to work through.
I'm a patient man but when JUSTIN HOSFELD is the only banker that has put in ANY effort whatsoever into whatever issue I have, over the few times I've been there.
The one star is for the one in 7 employee at the branch that decides to help before passing the issue to another department in the same building.
There's something wrong with this branch's management when an associate banker is the only one willing to help the clients
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February 2024 by Stephanie Moyado
Does anyone ever pick the phone!
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January 2024 by Joel A.
Made appointment to do the reconciliation of my checking account. The purpose was confirmed by email but when I got to the bank I was told that they don't provide that service anymore.
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November 2023 by Roberte Armand
Very bad customer service. I went to the drive thru lane to withdraw money and I waited a long time. I kept saying hello and no answer and when they finally came ,it was no explanation no apologies
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October 2023 by Youssry Antoun
Great customer service
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July 2023 by Charlene Lovelass
No one picks up phone..6 calls. Sending security box bill to person on access list. Always a line, to get into box must wait on line and then get someone to help you...worst bank and customer service.
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July 2022 by Chris Wallace
Great polite , personalble service..always.
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April 2022 by Venuz Jordan
I want to give a HUGE shout out to Josef Pepa, he is greatly appreciated. He’s very kind, understanding and has outstanding customer service! Thank you so much for all that you do.
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January 2022 by Timothy Black
Not good, the bank is only open for drive-through and it's 1:00 p.m. on Friday.Apparently due to staffing? Always something at this branch.
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January 2022 by Elvis Lezana Oficial
I like this branch Store because everyone recognize me and I feel good vibes with the customer service.
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June 2021 by Max Mahairy
They don’t have an ATM outside and when you go inside they ask you if you know that there’s a drive thru ATM .... so if you’re walking .... it’s your problem ..... first couple of times I went there and got horrible service I thought it’s maybe a coincidence..... turns out that’s the type of customer service they provide at the branch ..... you will be stared at like you’re there to beg for me money ..... zero courtesy ..... zero smiles or greetings ...... just extremely rude and uncomfortable staff ...... with the look of (what are you doing here) probably worse WF branch I’ve been to for a while ....... you would think the staff would be happy to have a job and grateful for the people who chose WF as a bank .... not really
