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October 2023 by Heidi Albright
I’ve never had an experience like this. Lashes were glued to my eye lids and I knew way too much glue was used from looking at my eyes and how they felt. This place would not even offer to remove my lashes. I was still shocked after removal from a different company 3 hours later (glue still remains days later, irritating my eyes). Provided before pic and after removal pics even though it’s embarrassing. All the excess glue looks terrible and has causing me concern. Will not be back and give this company my business ever again.
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October 2023 by Dani R.
Last Thursday, September 28, I had a distressing experience at Amazing Lash Studio Sarasota North. I went in for what was supposed to be a one-hour touch-up session, but it ended up consuming over two hours of my time. The attendant, though with a pleasant demeanor, was evidently unprepared for the task at hand.It is alarming to think that clients are being left in the hands of individuals who might not have had sufficient training. The pinnacle of my distress came when, at the end of the session, I was unable to open one of my eyes. To my shock, I had to stand up and attempt to separate my eyelashes myself. The technician looked lost and super scared about what happened. On top of that, I noticed most of my lower lashes were gone - Never in my many adventures with lash treatments did they just up and disappear. What did she do to them? I walked out of there missing a ton of lower lashes and continued discomfort in my vision. The following day, I went back, hoping they could remedy the issue. The expert who assisted me explained that my set was beyond repair due to excessive glue and improper application. She advised removing the artificial lashes to prevent any further harm to my natural ones. I followed her advice and was grateful for her honesty. She did her best to clean the adhesive off my eyelashes, but some residue remains. She assured me that it would resolve in a few days and suggested refraining from makeup due to the irritation in my eyes. If there's any silver lining to this experience, it's that I didn't suffer any long-term damage to my eyesight.I'm still awaiting a response from the management.
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August 2023 by barbara pedersen
PLEASE READ ALL THE WAY THROUGH!!! I WISH I HAD READ THE PREVIOUS REVIEWS PRIOR TO MY LATEST APPOINTMENT.I just left the The Amazing Lashes Studio here at the Market @ UTC. and I am seething after the way I was treated by the new owner. She was very unprofessional and downright rude. I will NEVER GO BACK to this studio and CAUTION ANYONE thinking of getting their lashes done here to reconsider and go elsewhere. As the previous reviewers have mentioned the studio has just gone through an ownership change and I learned today by the lash technician I had that all but 2 girls remain.I had scheduled my appointment believing I would get my regular technician, but was met by a girl I have never met before. She told me all but 2 of the staff had left when the new owner came on board. ( and I can see why by her obnoxious and rude personality). I was never told that this new technician was "master stylist" and having had my lashes done for years, I can tell by personal experience, she was not a master- and let's cut the cr@&. When your entire staff quits, I doubt the "Master Stylists" are the ones staying.Regardless... I was never informed of her master ranking and NEVER agreed to any upcharges. When I went to check out, the owner behind the desk copped attitude when I said that I was not aware of the master status and did not get the opportunity to decline service from her, and do not want to be charged for this extra service. I told her not to charge my card on file as I already had prepaid fill sessions available. She became irate an told me to leave and then proceeded to charge my card on file anyway.I had to call my bank and am in the process of disputing the charge. I plan on call Amazing Lashes corporate office and lodging a complaint. I will NEVER use this studio again and I hope to save others the aggravation of dealing with this woman. I can guarantee with her demeanor the studio will be out of business in no time.
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August 2023 by Candice W
Was using Amazing Lash Studio for years with the previous ownership, and in another state. Amazing lash as a company is wonderful however, the sarasota locations are not a positive reflection of this great company. The entire staff quit within weeks of each other, which fueled me to cancel my membership with them as they had one person doing lashes in early July when I went for my last visit. To my surprise, I am still getting charges from amazing lash as the cancelation was not properly processed or communicated to me. I called and was assured they were “taking care of it”. 5 business days and no further communication. The amazing lash location in another state is correcting the matter since the one here in sarasota cannot be bothered. They indicated no one has contacted them or no indication on my profile was made about a proper cancelation being done. Do better.
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August 2023 by Frankie Navarro
If I could leave no stars I would!! PLEASE READ ALL THE WAY THROUGH TO THE END!!! DON’T GET SCAMMED LIKE I DID BY THIS BUSINESS!!! I DID NOT KNOW ANY BETTER!!! Hopefully this knowledge prevents this from happening to you. I am usually not one to complain about a business but this business deserves no stars and should be shut down for the way they treat people. Let me explain, I went in to get my lashes done for the first time professionally, I’m a bit of a tomboy and I usually don’t do things like this but anyway, I made my appointment I showed up early and my stylist was amazing a beautiful personality, but here is my first complaint, I asked her to make my eyelashes long and thick. I didn’t get that they were short but noticeable. The next day I came home after working a 14 hour shift. I laid down for 2 hours when I got up there was a small group of eyelashes on my nose. I looked in the mirror and saw a noticeable gap, so I called them and set up to go in and have it fixed in 3 days in the meantime I had to deal with it. Ok fine, I go to work that night worked another 14 hour shift. Got home and got dressed for a date. Went on my date had a great time. Come home and I’m so tired. Worked 2 14 hour shifts in a row on only 2 hours of sleep. So I fell asleep and slept for 12 hours (I only sleep on my back) when I got up my eyelashes are all over the pillow my eyes are swollen, itchy & painful. I call Amazing Lash Studio to inform them of what happened waited 48 hours until I heard from the manager and was then told, I’m sorry if it had just been the eyelashes falling out we would give you a refund but since your obviously having an allergic reaction I am not going to be able to give you your $200 dollars back. Are you F@$&@@$ kidding me? I had them 2 days people!!! $200 for 2 days of semi-permanent eyelashes. This is crazy! And the deal they had was $99 for the first time that’s a lie and a scam. After taxes & fees and them talking you into buying the memberships you are paying a total of almost $400 walking out the door. I really hope this review helps the next woman going in because I am warning you now it’s a SCAM!!! Oh one more thing don’t ask them for corporates phone number they won’t give it to you. They will tell you to Google it!! Good luck!! Stay beautiful and stay safe ladies. Update: they answered my review and said they refunded my money THATS A LIE YOU DID NOT GIVE ME A DIME OF MY MONEY BACK!!!!! YOU ARE A LIAR YOU HAVE MY CONTACT INFORMATION WHY DON’T YOU CALL ME AND ACTUALLY REFUND MY MONEY LIARS!!!!Service: Eyelash extensions
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May 2023 by Saleemah Stanley
Booked an appointment for the 2nd time and for the 2nd time I get a call right before the appointment that it needs to be changed because of some personal issue with the stylist. I gave you another chance but I will never be back again.Service: Eyelash extensions
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March 2023 by Paula Scott-Lowe
I had a full set of lash extentions done in Houston at a Amazing Lash Studio. I was very pleased. After return home I noticed that I had lost a few and wanted to be flawless so I contacted the University Amazing Lash Studio. They got me right in. The staff was amazing. The Lash tech Sa'Niya Clark was knowledgable and skilled. She did an amazing job adding and adjusting my lashes and instructing me on how to clean them as well. As I went to check out thinking that I would at least pay for a lash touch up, the receptionist informed me that their was no charge. I could not believe it. It has been two weeks since my visit and my lashes still look amazing. I guess that's why it called "Amazing Lash". I have an appointment on the 11th and can't wait. I know I will be a regular customer...PSLService: Eyelash extensions
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January 2023 by Tai B
Best lash place ever! I’ve been to a few different places but this place is the most consistent, lashes always look great and all of the stylists have done great work. And the prices are good.
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January 2023 by Kelly Murray
Just want everyone to know the experience I just had at Amazing Lash Studio in UTC.I had an appointment today at 9am and sat in 45 minutes of traffic to get there on time. At 8:57am I received a phone call but I couldn’t answer bc I was driving. When I walked into the salon the girl at the desk said “oh we tried calling you. We don’t have a stylist available for your appointment.”I told her I literally rearranged my whole work day to be here and that it was really unacceptable that they called me 3 minutes before my scheduled appointment.She just looked at me and said “sorry.” Absolutely zero sympathy or efforts to make it right. Didn’t even offer to reschedule me at a different time.I asked to speak to her manager. She refused to give me their name, number or email.Then I asked for her name and she said “I’m not giving you my name.”I’m horrified at the customer service I just received. How do people do business like this??
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January 2023 by Kelly M.
Just want everyone to know the experience I just had at Amazing Lash Studio in UTC. I had an appointment today at 9am and sat in 45 minutes of traffic to get there on time. At 8:57am I received a phone call but I couldn't answer bc I was driving. When I walked into the salon the girl at the desk said "oh we tried calling you. We don't have a stylist available for your appointment." I told her I literally rearranged my whole work day to be here and that it was really unacceptable that they called me 3 minutes before my scheduled appointment. She just looked at me and said "sorry." Absolutely zero sympathy or efforts to make it right. Didn't even offer to reschedule me at a different time. I asked to speak to her manager. She refused to give me their name, number or email. Then I asked for her name and she said "I'm not giving you my name." I'm horrified at the customer service I just received. How do people do business like this??
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January 2023 by Tasha Lynne
I love my lashes. Every stylist I have seen does an amazing job. Veronica and the front desk are so amazing and caring.
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January 2023 by Vanessa Richards
Love everything about this studio. Exceptional service courtesy of management, Veronica really goes above and beyond the call of duty. These lash ladies really light up my life! So impressed!!
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December 2022 by Alla w
I came in for a lash lift back in October and they still look amazing! Gracie did a wonderful job! But I would have never thought to get one done if it wasn't for Veronica :) I think she saved my lashes, thank goodness! Everyone there was so kind and took the time to explain how it all worked, all my options and I'm glad they were patient with me, I will recommend this place to everyone! Thank you again for all your help!Service: Lash lift
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December 2022 by Danielle Blackston
Ariana is simply the best. She takes her time, she makes those babies stay in place! It’s understandable why she’s a master at the location! My lashes for the first time ever are actually not all falling out immediately! She’s so sweet too! Everyone who works at that location is wonderful, but Ariana hands down is my person! I’ll be going to her for now on!Service: Eyelash extensions
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December 2022 by michael ierardi
I had a chance meeting with a lash consultant at dinner and told her my lashes always hit my glasses. Trinity suggested trying a lash lift, suggesting that the curl would curl them up.As a male I was a little intimidated coming in. Tai and Veronica were super welcoming, offered me water and ensured I was comfortable before the service. Monika performed my service, she was kind, and efficient, not once through the process did I feel uncomfortable, as a matter of fact I may have fallen asleep.I will be back for sure. The entire staff was welcoming and supportive. And most importantly my lashes don’t hit my glasses any longer!Service: Lash lift
