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March 2024 by Teresa Martin
BEWARE!!!!! I just received a bill over a year after my dental work was done! It was not on any of my statements before this. They knew my insurance would only pay a certain amount a year and they did. Now I get this huge bill saying I owe a bunch more. They offered a 20% discount if I pay it all in full right away. Sounds like the kind of thing you when in a scam. Dental work cost so much as it is. Don't go here and if you do, expect this.Oh and I already called to get help with this and all I got was , you owe this. That's it.
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March 2024 by Gerald
Great people great service
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March 2024 by Mitchell Howard
Problem after problem for the past 2 years. Additional charges “accidentally” added every time I go. Never pick up their phone. They scheduled my appointment at a time before they even opened on a Thursday. Nobody ever held accountable or apologizes for the constant mistakes. Poorly trained staff does not care.
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March 2024 by Rich Dinan
For a first time experience with the company, it went very well. Hats off to Melody for being very helpful.
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March 2024 by James Varela
Staff were friendly, and informative, and quick.
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March 2024 by Smarter Trash
This is my second bad experience with Aspen Dental and I just have to warn everyone of my experiences with this Company. I’m having to come back and forth from South Carolina to Florida for my Wife’s cancer treatment and on two different occasions I’ve scheduled my appointments to coincide with my Wife’s treatment. I had fillings in some implants done by Dr. Rini after the originals fell out after six months. A month after Dr. Rini did the fillings they started to get lose and after a few months they fell out once again. A couple months ago I made an appointment to get the fillings repaired. When I went in they tried to charge me $175.00 for the appointment before I was even seated. I told them this was a warranty issue and that I didn’t need to pay. They agreed and took me back. They did X-rays and agreed the fillings were in fact defective. At that time I also had a lose crown that another Aspen office put in and asked them to fix it as well. They said they’d need to reschedule me because the crown required me to have a total dental cleaning first and they walked me to checkout asking me to pay $ 1,600.00. I refused and told them it was a warranty issue as well and left. I headed back to South Carolina. I came back to Florida this week and booked an appointment specifically to put these fillings back in. When I got to the front desk to check in they told me I had to pay another $150.00 before I could be seen. One of the girls remembered the last time I was there and said I didn’t have to pay. They then brought me back and one of the rudest ladies told me they had to reschedule me once again and that today was only another consultation. I asked her to just have the Doctor fill in the implants and she said she had to reschedule me for two more weeks. I told her that I was leaving this weekend and I needed it to get done now. She refused. I asked to see Doctor Rini and the rude girl came back and said she’s busy with another patient and how busy she was. Now if this wasn’t a warranty issue and they were getting money from me all would be good. I felt scammed and I let them know it was a scam what they’ve done to me. I’ve had a crown, three implants and they’ve both failed and they refuse to fix them unless they can up charge me on other services. I will never go to Aspen dental again and I hope everyone who reads this understand’s the dishonorable way they’ve treated me and by the looks of all the other negative reviews, I’m not the only one. They don’t deserve even one star.
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March 2024 by Omara Frybarger
Horrible treatment of both my husband and Daughter at Aspen dental.
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March 2024 by Kristin Bennink
Absolutely the greatest experience possible. Truly.
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March 2024 by Heather MacDonald
Always felt well cared for.
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March 2024 by David Reed
Price of dentures and implants are much higher than other competitors. I advise working on this for future customers. Service staff are very nice people.
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March 2024 by Peter Calucci
Haven't been to a dentist in 20yrs.. came here to have a oral screening done and I was treated well and I'm very satisfied with them...
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March 2024 by Vickie Kern
Excellent and extremely thorough!!!! Highly recommend.
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March 2024 by Theresa Kiyabu-Santilli
People were GREAT and Friendly, Only problem I had was there was a LOT of incidentals and if you wanted them done was not covered by insurance or included, example: Floride additional with teeth cleaning, I have NEVER EVER been charged for floride with teeth cleaning and Florida always came with cleanings.
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March 2024 by michael ann Nichols
We are visiting Florida from Seattle WA where I have gone thru private practice dentist like I do hair dressers.Finding Aspen Dental is a must when we get home! TheStaff and the DDS were all very professional, skilled and friendly. I was particularly impressed with the price. I providentially needed a new upper partial too. I pick it up at 11:00 "the next day!" Tomorrow. I hope it's as good as everything else.
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March 2024 by Robert Perry (Bob)
My wife went in with an infected tooth. After X-rays and consultation with Dr Ashley Rini, the tooth was removed and the infection was treated. She is now ready to schedule the rest of her recommended treatment
