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February 2025 by Wade Thompson
Terrible customer service
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February 2025 by Aaron Foltz
Get a new ATM outside, it is absolutely horrible
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December 2024 by Margaret Urdaneta
Incompetent Manager ! We visit the branch today with a problem related to our business account, the branch was completely empty they were doing nothing and they said that we need to make an appointment for another day. Manager was present in the lobby area and she even ignored us and said the teller was right they needed to make an appointment for another day. She as a manager should offer a solution especially if she was doing nothing just talking with the teller at the teller line . Rude people. Horrible customer service and they have zero solutions for you, too busy chatting between them.
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November 2024 by Olivia Ortiz
The ATM is incredibly slow. If the branch is open, I would recommend going in and getting serviced. The ATM completed my deposit “supposedly,” but never offered me a receipt. When I went back into the branch, Emily shared that the machine often has glitches and they will not be able to process or confirm my deposit most likely until they manually reset the machine at the end of the day due to them being short staffed.
I was provided a general claim phone line that I was instructed to call if I did not see the deposit soon. Overall, for something so simple for me to not be reassured that the deposit would come through, not receive any type of receipt of the transaction and then provided a general claim number to call if I did not see the deposit is VERY frustrating. I will try to avoid banking at this branch moving forward as much as I can.
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April 2024 by Fabrizio Uberti Bona
FIVE STARS
Melissa De La Pena is the best private banker I’ve ever met. Amazing customer service.
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January 2024 by Hanny M
Good customer service. The building is well maintained as well. I had appointment but someone was still there so I need to wait about 15mins and read about chase history a little bit since they have the book in the waiting area.
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January 2024 by Amber Hobgood
Have been calling into this location's main line along with the direct line of my personal banker all hours of the day, from open to close, for a week now and no one answers the phone.
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January 2024 by Henny N.
Good customer service. The building is well maintained as well. I had appointment but someone was still there so I need to wait about 15mins and read about chase history a little bit since they have the book in the waiting area.
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June 2023 by Olivia
Rude Staff!! I believe Michelle was the teller who did not help me at all!! I tried to deposit a check in the ATM on a holiday. The ATM stopped working and did not give me my check back nor did it process. I went in the next day and Michelle told me she was understaffed and couldn't help me. She said to call the number on the card and submit a claim she said they don't have access to the ATM??!!
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June 2023 by Claudia Braga
It was no good experience always . Some employed is not polite
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June 2023 by Kyle
not able to get in touch with the branch - always get routed to main contact center.
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April 2023 by scott rhodes
Great service and very helpful.
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June 2022 by Kyle Elkordy
not able to get in touch with the branch - always get routed to main contact center.
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June 2022 by Benjamin Szentpaly
Excellent service
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November 2021 by David Patsel
Highly recommend this Chase location. They are always friendly, very helpful and efficient. Additionally, they are concerned for their customers best interests. Patty and Holly are fantastic
