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December 2023 by John O.
They now want $30 to come pick up my car where it used to be a free service. I live less than 3 miles away. Also, they charged me $69 for an oil change and another $29 to rotate my tires. It was never that expensive before. The worst part of my experience is that they sent me an estimate and I clearly told the kid over the phone that I did not want any of it done, just bring my car back. He went ahead and performed the oil change and tire rotation anyway and sent me the bill. Then he acted like he misunderstood. NEVER TAKE YOUR CAR TO COX ANYTHING.
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November 2023 by Gloria J.
I screwed up . I look at the total price with interest and thought it was the price of the car. I still didn't get my gm discount. So it's his boss fault.
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June 2023 by Veronika F Ward
I love this place and staff goes out of their ways to help people ??❤️?
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May 2023 by John Jacobs
Zack was great got the part I needed for my 30 year old Miata overnight!
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May 2023 by Google user
Zack was great got the part I needed for my 30 year old Miata overnight!
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February 2023 by James M.
Owner needs to retrain him/her self on treating customers who choose to go into this business with respect. I know you will never read this but I can tell you the founders of this company never treated their customers like this or they would have been ran out of town. Retrain yourselves then your staff or close your doors
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June 2020 by Brandon W.
I recently went into Cox and spoke with a very nice salesperson named Jesse. He let me drive the car I wanted no problem even though I told him I'd never driven a Mazda and wasn't buying today up front. Afterward, he simply asked if I liked it. I said I needed to drive a few more and would be in touch. I didn't get the 500 calls traditionally made by dealerships after you come by. I hate that. I shopped for a few days and almost bought another car, but this place and car stayed on my mind as I had a new standard of how I wanted to be treated. I brought my family to check it out and we still didn't get hassled as I simply got some possible numbers, shared my budget and talked about the car. We drove it, loved it and said we had to sleep on it. He was totally cool about that. The next morning, I did get a call and we scheduled a time to try and hash out a deal.When we came back, I only had an hour and a half to make it happen. I told them the bottom line of exactly what I had to have for the deal to work. They went away and got me exactly what I wanted. We signed the deal and I was about 3 minutes late for my call. Jesse, Trevor and Dan were awesome. I didn't get some BS negotiation process and was treated like I asked to be treated. Interestingly enough, I bought it last night and it's NOT ON THEIR SITE ANYMORE. I read some other things on here about that past that weren't good, but my terrible experiences happened at other dealerships. See my scathing review of Venice Honda for my bait and switch story. Several days later, I checked their site and the CAR WAS STILL ON IT. Don't tell a webmaster that it's hard to make updates either. Apparently Mazda uses a different internet.
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May 2020 by T W.
Cox Mazda advertised a part for sale on their online site, parts.coxmazda.com. The part was listed for $199.62 with a non-expedited shipping charge of $25.95 to an address in the same state. The shipping was incredibly high considering the weight and size of the part and that it was traveling in-state, but I purchased the part and got a confirmation to verify the purchase in my email. I called to check on the part the next day because the car is not working and I need the part to arrive quickly. I was told by Steven that Cox Mazda cancelled the order. They cancelled the order without telling me. I would have not known that the part was not on the way if I didn't check on it and my car would still be sitting in the driveway inoperable. Steven did tell me that I could reorder the same part for $257.00. He said that they could not sell it that cheaply. I told him that they published a price and I agreed to the price they set. I also told him that I got a confirmation for the order. Steven was not rude but still refused to sell me the part for their advertised price. As it turns out, I found the part for $205.00 in Springfield Mass ( and got a cheaper shipping rate to get it to my house in Florida 1 day later than Cox could have got it to me from inside Florida. The result was a savings of $4.00 total. Thank you to Balise Mazda for an effortless transaction and I guess thanks to COX. By COX cancelling the order, I saved $4.00. I will never again consider COX Mazda for anything at all.
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February 2020 by Stephen T.
So I have been having TCM issues, tried to fix it myself....finally took it to the dealer. 1..completely wrote down the problem wrong..so the tech. already started out with the wrong info 2..After the diagnostics check, with the wrong info. The conclusion was either electrical or mechanical...so what does that mean? Is the technician only smart up to that point he can't actually make a decision? Why not find out what the actual problem is...? 3..While checking out I explained this to the customer service manager and he seemed to find it quite humorous. This place is a joke I should've known better than to deal with anything affiliated with Cox!!!
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February 2020 by Judy F.
Beware!! If you pay for an oil change here, make sure you double check their work. They put a new sticker on my windshield and ignored the work. The worse part is that they WILL NOT admit their mistake and are adamant the work was done.
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February 2020 by Philip Blatz
My package arrived with surprisingly no damage to part or lost fasteners that were also in package. The package box was taped inadequate. When it arrived , there were areas that I could place my hand into box and litterly grap bag of fasteners. If box would have turned upside down, I'm confident parts woukd have been lost. Also plastic bag that was supposed to cover product was in box, but not covering product.
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December 2019 by Jerry Halpin
I needed a PS pump for a Mazda 3 and after trying 4 rebuilt pumps, I decided to order from Cox Mazda. Received part in 3 days, quick responses to email or phone question. The only problem was the shipping cost was very high compared to other suppliers. I would recommend them to a friend and will order from them again.
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December 2019 by Gilberto Figueroa
Great service, very quick delivery. Website is very easy to use.
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December 2019 by Billy Zumbrun
Price was good, delivery of parts took longer than expected. When I called to ask questions, the person was rude, blamed us, and wasn’t service friendly.
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November 2019 by Donald Rybak
This was a fantastic transaction. I found that the item I needed was almost $500 from a local dealer but I got it on line from Cox Mazda for $350 plus $38 shipping. Ordered the item on Thursday afternoon and it was delivered on Tuesday. Steven from the parts department and I corresponded back and forth several times ensuring that I had the correct item for my vehicle. They will always be my go-to place in the future.
