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March 2024 by Patti Clifford
I prefer to use my mobile ordering and go through the drive thru. I ordered a coffee for myself one day along with 2 Boston Cream donuts to share with my daughter as I was going to surprise her at her house with her favorite donut. Using the mobile app also allows you to pay ahead. I waited in that line for what felt like an eternity. When I got to the window I was handed my coffee and then the gentleman just stared at me. I asked for my donuts, he looked at me funny and then asked what kind. I told him Boston Cream to which he replied 'oh, we just sold the last two. I was livid. I told him no, you sold those two to me half an hour ago. They had already been paid for! Instead of having them bagged with my ticket on it they handed them to the car right in front of me with their order and I got to watch them drive away. Just then a woman with a headset came to the window and said they had 'tailgate' donuts left which were the same as the Boston's, but these ones had a swirl of white cream on top. I asked if they had Boston Cream in them and she assured me they did. Sooooo, not only does this DD never have an adequate supply (this was early in the morning and not the first time), but their staff does not even know the products they sell! The donuts had white cream, not Boston cream in them! It doesn't make any sense to order and pay ahead if you're not sure if they can even fill the order! If you're looking to find a DD that can give you what you have a taste for, I would drive past this DD and head down the road. The DD on Manatee Ave out by Lakewood Ranch was able to give me SIX Boston Creams and it was after one pm.!!!
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March 2024 by Roxanne Mirando
Very unorganized. You have 6+ staff working and no one can get your order right and it took soo long cause they are more focused on drive through!!. It shouldn't cost 10 cents more for tea. So i pay 3.19 for hot water and an additional 10c for a tea bag. Ridiculous!!
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March 2024 by Matthew Dillon
The folks were nice and the food was as good as Dunkin' can get. But it was impossibly slow. Took us 45 minutes to get a donut, coffee, and breakfast wrap. So, never coming back here again.
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March 2024 by Brooklynn Pelletier
The food was ok I’ve been going to my local Dunkin and they always got my coffee wrong I asked her to repeat my order and huffed and puffed even when she opened the door to cash me out she was rude. ( they need to start repeating the orders at the drive thru so I know my food is right)
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February 2024 by Honorable Undead#2
Hire people who aren't
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January 2024 by Carlos Fridman
Products were
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January 2024 by Nate
Just not a good location, always out of milks/products. The management is the issue the people working there are
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January 2024 by Ruben Nunez
Worst service ever. I work in hospitality. Never going back. And we love your dunkin ice coffee. We used to go every day.
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January 2024 by Beth Bittle
The young girl at the window told me they do not have change when I gave her a $10 bill so needless to say I did bot get any change back from my order! That is unacceptable that they cannot give you your change from your order!! So I guess the change I did not get back goes towards her tip?? Also I asked for whipped cream on my drink which she even read back to me on my order but dud not put on my drink! The staff ar this location is incompetent!! I will post this on social media and will certainly not return!!
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December 2023 by Ray “Ray-Ray” Paugh
Love coffee and donuts but needs alot of attention.
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December 2023 by kimberly smith
Zarianna always makes my coffee just right everywhere else has a hard time making my coffee right for some reason. She is always pleasant and has a smile on her face. Great customer service.
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December 2023 by Lindsey Masica
I didn't catch the girl's name but I was just here with a kind of big order and she was amazing and had wonderful customer service, Even offered to help carry things out to my car with me definitely deserves a raise!! Happy Holidays!!!
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November 2023 by Tamara Olson
Stopped with my grandson this morning and the girl at the register wasn't new but she was getting back to work and trying to relearn the register. She kept apologizing and was very kind and pleasant. The manager had to help a few times but even though they were busy he didn't lose his cool or patients. Even though it was busy everyone there was pleasant and seemed to enjoy their job. I've never had an issue with customer service at this location. Keep up the great work!
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November 2023 by Brian Peabody
Horrible service, 2 people working and the dude working kept hitting on the female working. It took 15 minutes to get a toasted bagel with cream cheese and a donut for my
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November 2023 by Elizabeth Smiley
Came here to work for a bit and the lobby was closed. Went through the drive through and they stated it was because they are short staffed. Unprofessional.
