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April 2024 by Stephanie Simmons
The staff were understanding and fantastic. The dentist himself was very empathetic and comforted me during my procedure . The entire experience and staff were great. I will continue to use this dentist/dental office.
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December 2023 by Janet Nicolai
Hygienist stated she would not clean my teeth unless I did a deep cleaning for over $200 out of pocket. I told her I wanted a regular cleaning. She then came up with a $40 option but said next time I would be required to get the deep cleaning. I felt forced and was not given any rights to decide as a patient. I had seen the dentist minutes before and he had not discussed any issues with my gums or discussed a treatment plan.
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December 2023 by Danielle Persico Coudray
My Dental Hygienest Tijana was so friendly and knowledgeable! Fantastic Dental experience! Only isaue was front desk tried to tell me I owed for my basic twice a year cleaning when I knew I didn't. When I questioned her she checked my insurance and then said I was correct and did not know anything. Good thing I did not pay and I questioned her.
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December 2023 by Elizabeth Sullivan
Tijuana Judas RDH was very the best. She was very thorough & explained the whole process. I felt very comfortable with her working on my gums. I am glad she is at this office.
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October 2023 by Nita Turlington
Dr Daniel Schaffer and his nurse Gail are amazing. Dr Schaffer is a great dentist. The other staff are very friendly also. The office manager Jamie was very helpful when I went in with a problem I was having with my dental hygienist after a cleaning. They have two, and the one with blond hair, I wouldn't recommend. She cleaned my teeth and didn't even floss my teeth afterwards. My teeth hurt for a week afterwards. I will not let her clean my teeth ever again.
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October 2023 by Nicole Mattei
My appointment was originally scheduled for 2:30pm. The office called me the day before to ask if I could come in earlier so they could consolidate their day. I agreed to come in at 10:30am. On the day of my appointment, I arrived promptly at 10:25am and checked in. At 10:55am I asked what the status was and was told that the hygienist is running behind and would be with me in 15 min. Another half hour passed. I asked to speak with the office manager and was told she was “missing”. No attempt was made to find her. She showed up at the front desk 5-10 minutes later. By then it was an hour past my appointment time. She told me that she was putting me with another hygienist as the one I was scheduled with still wasn’t ready for me. I asked how it was possible that a 10:30am appointment could be delayed by an hour when they open the office at 8am. I was not given any good explanation. The only saving grace was that the hygienist they put me with, Yadira, was super sweet and did a great job. I left very frustrated for the lack of consideration given to me for the lateness and the poor communication.
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October 2023 by Glenda Wilson
Today i had my first deep cleaning of my teeth by Tenia (may not be the right spelling). She was absolutely amazing! She provided so much detail and explanation. I will definitely request her for all future cleanings! This was at the Lakewood Ranch office, off of State Road 70.
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October 2023 by Steven Spak
Last Friday I was told I needed a deep cleaning or I would have problems with my gums. After discount it cost me almost $1000 out of pocket. What a rip off, the next day my crow fell off? I went back there to have my crown put in. The dental Assistant was great! But after reading about Deep Cleaning, I was Pissed! What a rip off, I saw the Dental Hygienist who cleaned my teeth. I told her she was full of bull, just another way to make money, the Denist is good, but the company is a major rip off. I was told there was a class action lawsuit about their scam. Don’t walk away from them! Run as fast as you can!
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October 2023 by Paul D
Visited today as a new client. The staff was fast efficient and friendly. Dr. Dinh was very friendly and informative as well. They scheduled me with their Hygenist, Tijana the same day of my evaluation for a deep cleaning which was needed. Best Hygenist I have ever experienced. I am 63 and have seen a few. Once again, everyone was friendly and professional. VERY nice.
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October 2023 by Joseph D.
The hygienist did the hard sell on expensive cleaning upgrades. She was very condescending when I said I didn't want the additional 300$+ antibiotic. She told me they would not likely approve doing the cleaning without as it was against her recommendation. I had asked the dentist and assured me it was optional. Felt like a car salesman pushing extra useless items. Was very cold when I refused the extras. The actual Dentist was very nice and did great work. However I'm not going to be back here.
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September 2023 by Barbara C.
Don't go here. I waited 45 minutes for a scheduled appointment. At the 45 min point I left and will not be going back. They have extensive issues being on schedule for appointments.
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September 2023 by Steven S.
The Dentist was good and so was his dental assistant. But, the Dental Hygienist ripped me off. I was scheduled for a cleaning. The Hygienist said I needed a deep cleaning. She explained to me this would prevent my teeth from falling out. I was put on the spot, the cost was $1,200, since I belonged to their plan, It would cost me about $900. I reluctantly signed the permission slip and let her do the deep cleaning. She did a lousy job, when I left I had a mouth full of blood. No rinse machine, only a suction line. Every dentist I ever went to had a tiny sink with little cups that you can use to spit out any debris and rinse out you mouth. My wife had a cleaning appointment for later in the day, and she was also told she needed a deep cleaning, she also had it done. What a Scam! I looked up deep cleaning online, and found out that this scam is used by a lot of Dental clinics. So when someone says you need a deep cleaning, Run, Run, get out of there! They are not honest!
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September 2023 by Magen Pusateri
Went in for an initial appointment today. The front desk was very nice, but the lady who took me back was a bit rude. I felt pretty awful about myself because I couldn't pay their fees up front and I was not aware of what services I was going to need in order to receive a simple "look" or exam for the first visit. My insurance says it covers an exam, but they would not do it without xrays, which are not covered. I understand how insurance works and I understand that she was only doing her job, but she was not nice about it. I would not recommend this place because of her specifically. I'm going to try to get in with a private practice that won't refuse services without all the payment up front for something that isn't even processed with the insurance yet. It's not the fact that I had to pay or else they wouldn't see me--I can get that, it's your office policy. It's the slight attitude she had with me that I didn't appreciate. Hopefully she's nice to the patients that can pay!
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September 2023 by Gina Novotne
I will never come back. I was told that I have to have a deep cleansing of my teeth. Not only was she very rough with her instrument after knowing how much I fear dental work, she told me that by law, I had to get this done because she had diagnosed me, and she wasn't allowed to do a different kind of cleaning even if I wanted it. This cleaning, after insurance, was almost $900! I've been going there for years, but I'm not going to be strong armed into getting this done by someone I've never met before, who wasn't gentle at all! To top it off, I'd have to go back every 3 months for maintenance cleanings at $100 each after insurance stops paying. All this could be legit, but she blew it when she told me I had no choice. I always have a choice, and my choice is to go elsewhere.
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August 2023 by Sherrie Ziecina
All of the staff from the front desk to the dental hygienist to the dental assistants and Dr Dinh are so kind, helpful and professional, and make you feel like family. They’re very concerned with their helping their patients save money and finding the best deal with insurance and the outcome has always been excellent and now I have much more beautiful smile.
