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September 2023 by Ruth Klein
$Made it impossible to pay my ? bill‼️. Unless I saved a CC or authorized auto pay I had to pay $ an EXTRA $ FEE ! Just to pay my bill.They young Latino girl was very UN- KNOELEDAGABLE ! Both about getting a new chip, ( which had been missing out of my brand new Metro phone that I had bought for $300.00 the previous month) & starting A NEW telephone number on my already existing account. ! !So once my new # ,and chip ( VERY EXPENSIVE) and the phone was Finally WORKING. LETS just say I went without a phone at all for January & February. ??It just wasn't worth it to me ?!
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January 2023 by Marie Ritzel
I played a little to much with my phone and really messed it up. I didn't even get her name but you guys know. She did a great job fixing what broke. Thanks gain
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January 2023 by Eli Tellez
Hi yea don’t go to this store? I also thought I was getting a great deal and called customer service to be told I was lied to, the girl charged me for asesorías I didn’t even asked for was told it was free. And was told I was getting a rebate in 90 days also was a lie ?? lie after lie ?? always ask for your receipt so u can see what u actually paid for !!!!!
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December 2022 by Iselis Rondon arias
My phone one morning stop to work, just 7 months after buying it, am trying to call ghis store and they don't take the call and when they take it they just end the call before I talk, soooooo disrespectful and am swishing this company, paying to much for this bad treats . #metrosucks
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December 2022 by Melanie Bivens
DO NOT go to this location!!! Went in to switch my service back to Metro and thought I left getting a good deal. Well after thinking about it, went to look at the receipt and never got one! Went back next day and was told the receipt printer was “broken”. After emails back and forth with the regional manager; which I am extremely happy with his help, I went back to the store to meet with the district manager. All in all, I did get my money back for the Bluetooth speaker that was so called “free”, but yet was charged $100 for.If you do go here be very cautious! I paid $100 cash and 204 on my card. Somehow the receipt says I got $14.72 back in change Why would I want change if I wanted to pay $100 cash first???…obviously the worker pocketed the money! Just don’t want this to happen to anyone else!!!
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December 2022 by The wrong One
I lost my phone and came in to see what I could do,I was treated like a piece of trash, the guy helping me just acted like I was a inconvenience to deal with even though I have insurance and pay for it..
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September 2022 by Google user
I lost my phone and came in to see what I could do,I was treated like a piece of trash, the guy helping me just acted like I was a inconvenience to deal with even though I have insurance and pay for it..
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July 2022 by G Olson
Sign on door read "back in 5 minutes" - saw multiple people come and go while I waited 30 minutes for no one to return. Bah. Emailed Jason as per his request below and never heard back. Ghosted again.
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April 2022 by Melanie Ganz
DO NOT go to this location!!! Went in to switch my service back to Metro and thought I left getting a good deal. Well after thinking about it, went to look at the receipt and never got one! Went back next day and was told the receipt printer was “broken”. After emails back and forth with the regional manager; which I am extremely happy with his help, I went back to the store to meet with the district manager. All in all, I did get my money back for the Bluetooth speaker that was so called “free”, but yet was charged $100 for.If you do go here be very cautious! I paid $100 cash and 204 on my card. Somehow the receipt says I got $14.72 back in change Why would I want change if I wanted to pay $100 cash first???…obviously the worker pocketed the money! Just don’t want this to happen to anyone else!!!
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January 2022 by Amanda Bywaters
Went to this location AFTER going to the other location few blocks down on 14th St was CLOSED.. ONLY needed to get a sim card so I could swap my son's broken phone for him and.. they were CLOSED AN HOUR EARLY!!!... What the hell is up with that!!!.. seriously, you have hours posted for a reason!!!
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October 2021 by Nicole F.
I AM not Happy at all! Can't even get anybody on the phone! I pay 70 a month! 70 is supposed to be for unlimited! Well that is not true that is actually false advertisement! Now I can't watch movies cause 35 gigs are gone! Not the way to do good business!
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September 2021 by Julie Slicker
Just want to to thank jahmal and tashay for the best customer service ever they helped so much
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August 2021 by Stella Hyman
Just got help with phone from Jamal. Best metro service I've ever had so patient and nice
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August 2021 by Peggy P.
Although the store staff is very friendly and willing able to help you with anything you may need they are not so like this in their corporate realm. Here is my story. When I had trouble from a prior phone company getting my phone to work I switched over to them not knowing my number and phone was shutdown. So when I went to get their plan they were ready ,willing but not very able to make the switch after I paid $51.00 for start up plan with one line. When I phoned the corporate office and consumer service they refused to refund me but telling me the bank might be able to ask for a refund on your behalf which they did but months later the claim failed and returned the money back into the hands of Metro. Here is my point I had no service (talk and text). It was like I had a car but couldn't drive it; and paid the mechanic to fix it who failed and got paid for doing nothing. So looks are deceiving. Beware of friendly merchants hiding behind bully corporate offices.
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June 2021 by Charles P.
Great Internet use and ability. Great service at the store and call centers. A happy customer with Metro.
