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March 2024 by Tom Ericsson
Edit: So, your response below with an email to corporate is how you try to address this? Curious b/c corporate says they can't do anything. A credit would have to come from the studio. So you basically kicked the can down the road and make it look like you addressed the issue when you actually are just jerking your customer around. If I could change the review to zero stars I would. All that was really necessary was to provide a little grace and provide an extra class to my account.New member - about a week in. Tried to cancel a class I was signed up for but was within the 8 hour cancellation window (not something I knew about). After speaking to the location manager to see if I could get the class credited back I was told that "the system" does not allow them to credit the class back nor was he willing to find an alternate solution to help in any way.
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February 2024 by Cody Ward
Stay orange, my friends ?
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January 2024 by Jessica Pauley
The music was bangin’ - great energy! Shout out to DJ Truth for the killer playlist. The workout was challenging but easy to follow. The coach was never far. He kept everyone on track and engaged.
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January 2024 by Megan Stevens
This is not a review of OrangeTheory as a workout, but of my experience at this specific studio. My sister and I have been members for years and we wanted to bring our dad to a class while visiting home. He registered online, filled out the forms online beforehand, etc. We were on the way to the studio when we got a call from them asking if we were on the way, asking our ETA, saying we were “cutting it close”.. the tone of the call was just fairly pushy and passive aggressive.We arrived 15 minutes before the scheduled class time and were then turned away because we didn’t arrive a full 30 minutes before the class, because my dad was technically doing his first class. The tone of the OTF rep in the studio was also pretty curt, and just generally not the friendly customer service I’m used to at my normal studio. I understand OTF wants you to arrive 30 minutes early so they can walk you through how it works, but my dad knows all about how it works (through us, since we’ve been going for years), and 15 minutes should be plenty to give a quick run-through and sign a form. We happened to be a bit late to the ideal arrival time for a “first class” but that shouldn’t constitute turning away a potential new client. In my opinion that just isn’t good customer service.Even if it is a studio policy and there’s truly nothing the rep could do, I don’t think they handled the customer interaction very well. And if it’s truly a rigid studio policy, I really don’t think it should be policy to reject new clients after they’ve already shown up, especially when they’ve already filled out forms online and are already knowledgeable about how OTF works. To the studio - I just think you should reconsider how you handle these situations in the future.We were offered to schedule another time but that doesn’t change the fact that we were turned away after already arriving. I’m simply leaving this review to let the studio know that it left a bad taste in our mouths - it has both turned off a potential new client and also annoyed current members (who have brought new friends for their first classes to other studios before and never had this issue). I’m not looking to remedy anything, just simply giving feedback.
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September 2023 by Riley H.
I finally found my place! I look forward to going, the workout is always something new and exciting, and the atmosphere is great! Highly recommend!!!
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August 2023 by Alison Mix
I have been going to OTF UP since 2014 and I still love this place!!! Orangetheory has given me the courage to do things I wouldn’t do on my own at a conventional gym. Much love to Coaches Taylor and Amanda for their hard work, dedication, and encouragement. You two make the pain totally WORTH IT!!! ??
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August 2023 by Cristina Cusano
The best one hour workout! I leave everyday feeling strong and motivated to take on the day. Also the coaches are awesome and always pushing you to go harder!
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August 2023 by Ashley Cruise
The entire orange theory UP staff is amazing from the sales associates to the coaches! Everyone is super helpful and willing to make accommodations. Been coming here for about 2 months and loving it!
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August 2023 by Kaitlin Pennington
Love me some OTF but couldn’t be happier with my home studio OTF UP! Best one hour workout with great coaches and members <3
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August 2023 by Genevieve Judge
Such a fantastic studio and incredible coaches and staff. If you're debating to stop in and sign up, do it! You won't be disappointed. ??
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August 2023 by Matt Jarvis
An amazing location with great coaches. The staff remembers you and the coaches are so personable.
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February 2023 by Jolie Nowicki
Fantastic coaches and great workouts to get the day started right! Also love the “at home” workouts for those days when I can’t make it to the studio!
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January 2023 by Stephanie Schmitt
Amazing workouts and an absolutely wonderful team of trainers and staff!
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January 2023 by Tammy Jefferson
I love that there is no decision-making on my part. I simply SHOW UP, do what the trainer tells me to do and I get physically and mentally stronger.
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August 2022 by Carla Rodriguez
great place, great workouts ?
