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March 2024 by Mindy Jaime
The best gym experience!
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March 2024 by Isaac isaac
The best workout on the planet. Great coaches ,great staff, exactly what I was looking for. Maddy is amazing at what she does and pushes us to do better. Love the staff they are all good people. Orangetheory and it stops there !!! The best of the best. 10 stars if I could
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September 2023 by Matthew B.
In '04 I was injured, flying out of the turret of a Humvee in Afghanistan, leading to a permanent lower back disability since the age of 21. It's been a challenging journey of recovery, surgeries, and physical therapy. Although it has improved over time, my back remains delicate. I joined 7 months ago with high hopes, but it turned out to be a bad fit. The workouts often aggravated my lower back issues, despite the excellent form corrections from Shakira. She was great, but I couldn't always attend her class. Additionally, half of each of the classes involves treadmill work, which isn't suitable for spinal cord injuries. I initially looked forward to using the rowers but they weren't used in the programs as often as I'd hoped. My membership allowed for cancellation at any time (so I thought), and my billing date was the 13th of each month, paid in advance. To cancel, I visited the gym on 8/28, where Marielle was professional and provided the cancellation form. She mentioned I'd be billed again on 9/13. While I was fine with paying for the period from 8/13 to 9/13, I disagreed with being charged $109 on 9/13...weeks after cancellation. I requested Mark, the GM, to call me. Time passed, but Mark didn't call. On 9/17, I spoke with Abby at the front desk and asked her to relay my message to Mark, but still, no response. The following week, I talked to Marielle. These are the games they play. There is no other logical reason for the extra hoops, other than to rip off their members and grab an extra couple $$$ from them. It is estimated that Americans pay $400,000,000/yr in unusable gym memberships and unreasonable cancellation fees. The gym industry as a whole normalizes stealing money from hard-working families as part of their business model, and OTF Lakewood Ranch is no better than joining in on the same unethical practices. That being said, I've run and owned businesses for 19 years, and the first sign of a toxic manager is an inability to address customer issues or return calls. It's a simple yet crucial aspect of building goodwill and should be a top priority for any manager. Anyway, Mark finally called me back after nearly a month and was immediately defensive and condescending. He insisted I should have read the contract, which he said required 30 days' notice given 30 days before cancellation. Confused, I asked, "So, 60 days' notice?" "NO! 30 DAYS! READ YOUR CONTRACT!" he snapped. I responded, "Mark, that math doesn't add up. I canceled on Aug 28th; why should I pay for almost 50 days I can't use?" "Well, you can still come in, so you're not paying for anything you can't use," he mocked."I can't use it. I suffered a severe lower back injury in the Army when I was 21. It's not suitable for me," I explained. He cuts me off "Well thank you for your service." He replies like a sarcastic teenager. I picture him holding his nose and sticking out his tongue as he says it. "But you should have told me about your injuries before you canceled, but I think you're just trying to scam me now." "So...I'm required to tell you private medical info?" Mark carries on about contracts... The next day, Mark emailed me a copy, but the cancellation policy he described was nowhere to be found. After reviewing it with my wife and an attorney friend, we couldn't find anything remotely resembling what Mark had claimed. I've attached the contract he sent to this review. After several emails and calls from Marielle, I was told I had signed an old version of the contract, and the new version had the cancellation policy Mark described."So, you should refund me based on the contract I signed, right?""I'd need authorization from the actual owner to do that," was the response. That was five days agoAt this point, I don't expect a refund. If OTF needs the money so badly that they resort to ripping off disabled veterans upon cancellatio
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September 2023 by Tina Vasbinder
The coaches bring it! Trevor, Cody, and Denae. Excellent staff and great work out!
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August 2023 by Sue Encke
Amazing coaches and supportive environment. Workouts change daily so it’s never boring! Total body workout. I’ve been a member for 4 years and go 5-6 times a week. Love it!
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August 2023 by Jennifer Waverka Lockwood
Great workout. Great coaches (you need to know form before going, they are not personal coaches). If you don’t know form, go to several lift classes which are smaller size. Great music.
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August 2023 by Kristen Weems
I never worked out regularly until I started at OTF. I absolutely love the workouts, staff, and coaches! I’m in the best shape I’ve ever been in. Highly recommend!
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August 2023 by Kyara Renelus
A place that constantly challenges you to be 1% better!The gym is super clean, the staff is friendly and the classes are challenging!
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July 2023 by Ashley B.
I have never been a gym-goer. I'm not super self motivated and even the rubbery smell makes me queasy. OT makes my soul happy. The coaches are kind, uplifting, supportive and engaging. The gym is clean, well-maintained, and no rubbery smell. I've never gotten endorphins from working out before, now I'm addicted to them. I'm thankful OT gave me a route to get back in shape
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July 2023 by Bri-Anna K.
High intensity group workout. All the coaches are very nice and enthusiastic. Best workout you can get in an hour.
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June 2023 by sonny bayy
Amazing energy and kind people! Fun way to get a workout in and live a healthier lifestyle. The coaches are fantastic and are great at explaining the workouts. Shakyra took the time to explain my first class to me and motivate me throughout it. Trevor showed me how to do the weight workouts properly to get maximum results. Can't wait to keep going to Orange Theory! LWR.
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May 2023 by Carol Stewart
Great Place! Everyone I have come come in contact with has been excellent from moment one. Love the workouts... the encouragement and energy is great. I was intimidated to come but was put at ease at once and am thrilled to make this change in my life and going to Orange Theory was a great decision!
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March 2023 by Sheila B
Great Staff, Fun and challenging workouts! No matter what else you are doing for a workout, adding this 3 - 4 times a week will change your life
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February 2023 by deborah hendon
I really like this place. I have been to so many gyms that just didn’t meet my needs. But, this gym is so different. The coach is very very good at what she does. She cares about her people. Always smiling.
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February 2023 by Anthony Vidal
A workout at OTF allows me to get maximum calorie burn for the amount of time spent exercising. I continue to burn 930 - 1,100 calories in a HIT class.
