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August 2023 by David Green
My wife and I recently moved into our new home in Lakewood Ranch, and we dealt with five different companies to help furnish and decorate our new space. Patio Factory was head and shoulders above everyone else when in comes to service and commitment. We worked with Bob Heasley at the 14th St store in Bradenton, and he was an absolute joy to work with. We purchased a Woodard outdoor dining set, barstools, and lounge chairs, and the Lloyd Flanders Visions collection for our seating arrangement. We absolutely love the Visions collection and hope to enjoy it for many years to come!Since taking delivery in January we’ve had a few minor issues with a couple of pieces, but they were all resolved quickly and hassle-free with assistance from Kim in the warranty department at Patio Factory Supercenter.In today’s world where customer service seems to be a rare commodity, your company has been excellent to work with, and we have recommended you to everyone we meet in our new neighborhood.Thank you again for your assistance, and please pass on our sincere thanks and appreciation to the entire team at Patio Factory Supercenter!
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July 2023 by D M (Bigdtravels)
The show room and patio factory supercenter offers a great selection of upscale furnishings. The sales people are very nice yet not pushy. The furniture they offer is mid to upscale quality.
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July 2023 by Brad Wegman
Ordered a pretty expensive patio set . Wrong pattern came in and we just ignored that as covid was in full force and wait time was 6 weeks. However the swivel chairs bolts broke in the first few months because they’re are made of some sort of pot metal. Went back and they were rude and basically blew us off telling us to call the manufacture. Now all the chairs have broken and I keep replacing them with SS bolts and drilling new holes. Now the fabric is failing. I’ll be just dropping everything off at their door step and moving on . They sell over priced junk. Do yourself a favor and just go Lowes who at least stands behind their product. You”ll save money and have a company who stands behind what they are selling. Avoid at all costs unless you like $300 chairs that last a couple months.
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July 2023 by Laurel Rae
Bob was our salesman and was extremely knowledgable, terrific at helping me pick out colors and sizing. Highly recommend!
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May 2023 by Shelley Chinskey
Salesperson was very helpful. Delivery gentlemen did a great job too. The whole process was seamless!
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March 2023 by Michele Valentine
Mike and Angel were amazing and super helpful as they delivered my new outdoor dining table and chairs. It looks amazing!!
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February 2023 by Anne Marie Tofil
We purchased 13 items from Patio Factory including a dining set, living area set and a large fire pit table. In addition, my husband had previously purchased from them. The sales people were nice. Jack and Angel who delivered the pieces were fantastic. My disappointment lies with the office and transit of the furniture. The furniture was estimated to be delivered maybe by Christmas and definitely by New Year's. The trailer that carried the furniture broke down and the shipping company waited 3 weeks for a part. I have my own business and when there is a shipping issue, I do not allow products to be left on the side of the road for 3 weeks. As a business owner, I also receive and pass on compensation to my customer from the shipping company for such a lengthy delay, if not make other shipping arrangements.I had invited over 30 people to our house for New Year's Eve and the furniture didn't arrive until long after. It was not the end of the world. However, I would have expected the manufacturer to contact another shipper to ensure a speedier delivery or offer some sort of compensation. I would have given customer service of the manufacturer 2 stars but the rest of the transaction was fine.
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January 2023 by Pinky L.
Wow what a find! Great personal service. The products are beautiful and made well. We love our new patio furniture. Will definitely be going back for bar height stools.
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January 2023 by Kim Kessler
Deborah helped me pick out furniture which is awesome. Well made and received faster then I expected. Jack delivered my table and chairs with care and utmost professionalism.Thank you all!!!
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January 2023 by Michael Schulz
Excellent service, knowledgeable, helpful. Lots of fabric for cushions to choose from. Decided to go with metal instead of wicker. Easily had fabric on and two chairs and automan ready in two weeks. We've had them for a month and now use them daily. So comfortable. Neighbors enjoy them...trying to get them to buy their own!!
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December 2022 by sandra parkerson
A wonderful store to shop for Patio Furniture and replacement cushions. Working with Jamie was such a pleasure. She was a great help to me in trying to replace my chair cushions. The perfect fabric was found! Very well made, plus received in a timely manner. Highly recommend!
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December 2022 by Lorne Heise
We bought beautiful patio furniture from Patio Factory about 8 years ago which included swivel chairs. The posts became loose so we visited the Bradenton store and and met Renay K. and we were directed to send photos so that the problem could be reviewed. We received a call from Kim with regard to the required repairs and the repairs were done within a day of us dropping them off. Kim and Tracey were fantastic and knowledgeable. We will not go anywhere else for Patio furniture and will continue to recommend this company to everyone we know. It is one thing to see great furniture products but quite another when you see such great customer service and follow-up.Lorne and Robin
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July 2022 by Colleen Rudolph
Great quality outdoor furniture and very competitive prices! We were able to order a set that was in stocks and delivery was fast amd smooth! Mike and Jack did the delivery and very polite, professional and took great care unloading and delivering our furniture!
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June 2022 by Bonnie Herr
I am delighted with our patio furniture. I love the style of the furniture, and the choices for fabrics were lovely. When it came time for delivery Mike and Jack arrived at the scheduled time and carefully unloaded each piece. They were very courteous, truly “service with a smile”.
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May 2022 by Ron Reno
The delivery men Jack and Mike were great. Called about 15 minutes away. Arrived on time.They were courteous and fun. Set up my patio set and cleaned up the mess.Thank you!