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February 2024 by Ralph Blanco
Great things.
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February 2024 by Oleksii Semeniuk
Made an appointment and was no sense, when they find out that I need to check the wheel aligning which is free service, they just told me everyone is busy now, tire rotation a month ago, everyone is busy, check the break vibration everyone is busy again. What was the sense from appoinment??? I killed my time to find out that everyone is busy when you need a free service, then what is the sense from the free service they have??♂️
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January 2024 by Terry Kirchoff
The Bradenton service advisor, David, did everything right for me.
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January 2024 by Linda Kangas
Great service center! Professional and knowledgeable. They helped me to choose the right tires for my car and helped to resolve a service item that the Ford dealership caused.
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January 2024 by V 2
Fast, friendly
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January 2024 by john reyes
Fast , friendly service. Would recommend to take your vehicle there for all your automotive needs.
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January 2024 by Darryl Triesch
Great customer service
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Very happy with customer service.
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December 2023 by Will Roth
Great price on tires and serviceI had to pick up my camper and had a belt break. 4 new tires balanced and installed while I had dinner
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November 2023 by William Gallagher
Reviewers who complain about lack of help at a location is not a review. Every company has hiring issues. I have always received great service from this location. They are short staffed at times but the work that is done to my cars is great. I now am bringing in my mom's car also.
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November 2023 by Jeff Bealer
Came in to buy a tire Kinsey waited on me she got me a comparible tire to what I showed her a picture of. Done in about an hour she called me told me the tire was ready. Picked it up drove home to put on my car and the rotation arrow is going the wrong way. Had to Bring it back to get corrected. Half hour later I was on my way again. Problem here is not Kinsey my opinion is she probably has not been trained properly as she was a very courteous saleswoman just didn’t know to ask which side of the car it was going on.ThanksJeff Bealer
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November 2023 by Courtney Diehl
Omg my appointment was at 8am. It's 5:30pm. I received a text at 2:30 saying my car was ready. 3 hrs later, still waiting. For tires. Oil change. Brakes. Oh, they called after tires were on and said they can't get rotors until Tues. 2209.00. So I have to come back. Ugh. 10 hours and we had plans that are now out the window. Do not go here. I am still in parking lot.
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November 2023 by Jill Brown
When I arrived for my appointmentThe nice young lady at the front desk was very pleasant even though she was dealing with a short staffed situation but she was professional and got me checked in. Once my car was ready, it only took a few minutes to complete the paperwork and I was on my way. I would return again but it’s a bit of a hike to get there. Overall, I’m a happy customer.
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November 2023 by Crystal Souther
Spent over $800 on new tires. Left and they were unbalanced. Came back immediately and asked for them to make sure they were good. Took about 5 mins and said good. Drove on the interstate later that day and car was bouncing all over the road. I’m back again, wasting another Saturday at Pep Boys. Made an appt (David recommended one but not necessary) to have them rebalance the tires that were never balanced correctly. It’s 9:10 am and I asked when my car would be ready. My appt was an hour ago. I was told I don’t know at this point. I really feel like this place doesn’t care about the customer or the fact that I spent over a weeks paycheck in their business. My family will not be spending another cent at Pep Boys, for the rest of our lives. What a disgrace to the once reliable and trustworthy auto professionals. I honestly don’t understand why they are so unconcerned with my safety and time, or with their representation of the company. Pep Boys on Cortez in Bradenton.
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October 2023 by Jacky R.
Kenzie and David tried to charge me for services they didn't perform on my car. Kenzie initially called me to inform me about the inspections with a certain price, but when I went to pick up my car, the invoice was more than double the quoted amount. Unfortunately, Kenzie was not present at the time, and David, the manager, was unwilling to acknowledge my concerns. He insisted that I pay the full amount, even though the invoice did not accurately reflect what Kenzie had told me over the phone and included unmentioned services. While waiting for Kenzie, my fiancé, who is a mechanic, arrived to check on the situation. I explained the issue and showed him the invoice given by David, expressing that it didn't make sense to me. My fiancé then spoke with David, who reluctantly removed some charges for services that were unnecessary, as confirmed by my fiancé. David accepted this but with a bad attitude. This experience has left me deeply dissatisfied, and I've decided that this will be my last visit to Pep Boys. I've never encountered such issues when Victor was the manager.