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December 2023 by Susan H.
The worst "family run" business. Please do not give your hard earned money to this organization. They send an email every week saying what services they provided. They charged me for emptying skimmer basket, pump skimmer and clean filer "as needed" and did not do any of they for almost 3 months. I have a ring camera and could prove this to the owners and they did not care not did they want to rectify this situation. my neighbors are having similar experiences and have stopped by the shop to report the same issues to no avail. Their employee admitted to me that she did not clean the baskets/filter because she "did not know how to turn off the power to the pump". If you do not know how to turn off a pool pump you likely should not be cleaning pools. OR of that is the case maybe nock on the door and ask the owner or family (someone was home almost every time they cleaned) and ask how to turn the power off. Also, when I went back and watched the video the pool tech was giving my small dogs very large treats. One of my dogs has severe allergies and has been vomiting once a week for a few months. Now it's all adding up. Do not use this company
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November 2023 by Ann Sundeen
We recently changed our pool service to Pinch A Penny and are extremely happy with the service. Josh is friendly, helpful and professional. Thank you Josh for doing such a great job. Our pool hasn't look as clear in quite awhile.
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August 2023 by Brnte
This review is overdue. We've used Pinch-A-Penny pool service for years now. We've also used them for all our pool upgrades and installations, too. The owner, Lee, and his staff are fantastic!When things go wrong (as they do with all pools), they are 100% there for me and fair in pricing.I went through several pool services around here before finding Pinch-A-Penny. A couple just went out of business and quit showing up and 2 just flat could never get the pool balanced.SInce finding Pinch-A-Penny - my pool has been perfect!I need to review the pool leak people they referred that fixed ongoing problems I had for years. But I can't remember who it was!
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August 2023 by Chris Henderson
Worked for these guys for a week. The staff is fine but the job wasn’t for me. Since I quit they decided to not pay me for my work which is not legal. I have contacted the Federal Department of Labor and filed a claim.
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July 2023 by Amanda Rosen
We had an issue with our gate being barricaded last week because of our dogs and they didn’t clean our pool. To resolve the issue, we left our gate open today to ensure the pool guy could get in with no issues. When I called today to see when they would be out to clean our pool, I was informed that they will no longer be servicing our pool. Not to mention, they charged our account in full for the month of July and I had to ask for a credit. I guess being shorthanded is an excuse for terrible customer service. Had I received a call about my account, I could have informed them that we planned to leave the gate open on Fridays to accommodate the pool guys. Beyond frustrated!!!!!!!
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April 2023 by Joseph Randolph
Inexperienced / uneducated staff on mechanical piping systems. The showroom staff insulted my intelligence. Unions on Pool Heater lines do not just break, but their sales staff all but called me a liar saying they just break and deteriorate without any outside force. Amazing how they serviced my pool on Monday ( which nobody else entered the mechanical area the entire week but their pool cleaning staff) and I receive a call from their technician on Friday informing me of a broken fitting on a 13 month old installation. It's evident that someone stepped on the 2" discharge line to create the force to break this union at the place it broke.I've spent over $12K with this company since September 2021. They will never see another dollar from me.
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October 2022 by Sarah Mancini (Sarahcat)
The guys that work here are awesome! I bought a house with a pool that wasn't in good condition and the guys have patiently helped me restore it so that it's functional and ready to be swam in again. They educated me on different aspects I was clueless on and guided me towards getting the right chemicals and new pump that would properly work for my pool.
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October 2022 by John Schroeder
Wow! I am so impressed with this store and field techs! They are so helpful, knowledgeable, patient, and explain things so well. If I could give more than 5 stars I would!
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October 2022 by James Cooper
These guys got my pool stabelizer and now I go in every week or so and have water tested never try to sell me anything I don't want or need
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September 2022 by The Saint
Updated Review:I reached out to store and Lee called me stating he never received the email or was told of the issue by the attendant. I appreciate the call back and to his credit he was always prompted at responding. But, left with a damaged pool guess you live and learn.We had them for pool service. Our pool was 3 years old and noticed a stain, they suggested a stain treatment and we agreed. However, their treatment ruined our pool surface. I reached out to Lee through email with pictures and he never replied. If they can't stand behind their services or product and make it right is that who you want for your pool company. Disappointed to say the least.Dennis Walker- Bradenton, Florida
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September 2022 by EDITH
This Company is the worst, if you thinking to stop , I’ll keep driving and find a better pool company. They change my card 6 times saying that I owe them 1 more services wish is a big lied, I canceled my service because my pool wasn’t getting the proper cleaning, and cancel before the pay period, and they still wanted me to pay VERY unprofessional Company, Manager and Owner not to be trusted., They charge my card but good thing I call my credit card and cancel all the charges.. Anyone that is looking for pool cleaning DONT STOP HERE!!!!
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July 2022 by Ana Vieira
I have had a great experience with them. Lee and his guys have gone out of their way to help us anytime we had a problem or questions.Great people to work with.Thanks you guys.Ana
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June 2022 by glen dallman
We have only been using Pinch A Penny pool service for a short time, but we are very happy with our choice. They are a little pricier than some, but their technicians are awesome. They take the time to check everything and make sure our pool is sparkling blue. Not only are they knowledgeable, but they are pleasant and take the time to explain what they did and why.
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May 2022 by Michael Kessie
Stick with Lee so you get an accurate water test. Alot of new folks are not doing it correctly. If you say something, they are instantly offended.
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April 2022 by King Sennid
Updated Review:I reached out to store and Lee called me stating he never received the email or was told of the issue by the attendant. I appreciate the call back and to his credit he was always prompted at responding. But, left with a damaged pool guess you live and learn.We had them for pool service. Our pool was 3 years old and noticed a stain, they suggested a stain treatment and we agreed. However, their treatment ruined our pool surface. I reached out to Lee through email with pictures and he never replied. If they can't stand behind their services or product and make it right is that who you want for your pool company. Disappointed to say the least.Dennis Walker- Bradenton, Florida
