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November 2024 by Dawn Salmons
Had to have a problem with my phone fixed. Every time it gets updated, I have to have them fix it.
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November 2024 by MERCEDES MANON
It is in good service, the kindness of Alexander Rodrigrez is a great person, a lot of thanks for his service, it is wonderful.
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November 2024 by Pedro Perez
I want to thank the attention we received from Alexander, this person is very good in his service and I am very pleased with the attention to me, thank you for everything, continue with these people in this store. Thank you for everything.
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November 2024 by Isreal Nation
Very long wait time needs more workers ridiculous I believe the workers make the customers wait on purpose, hoping that they will leave really horrible
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November 2024 by michael williams
Spectrum was charging 80 for 600kbs so I switched to frontier 65 for 1gig I call to cancel the internet… if you have mobile lines and devices not paid off without internet you need to pay them off in full… nothing of this is said at the store your just suppose to read the 80 page contract to find this out… users beware
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November 2024 by Payton Rietow
Great customer service! Peggy is amazing, waited no time at all to get help. Was out of there in less than 5 minutes. Peggy made my day.
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November 2024 by Madison Rietow
Peggy is fantastic she’s quick, knows what she’s doing ,and she’s pleasant! Give her a raise spectrum, way better than people i speaked to on the phone in the billing department
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November 2024 by Ron Row
Wated 2 1/5 minutes and at 85 was not felling good so had to leave. Did make
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November 2024 by Gwendolyn Turner
Quick service good hospitality
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October 2024 by Nathan Ellul
Worst experience tring to pay my bill and get a busy signal cant get thru on the website and now I have to wait in line for an hour. With no ac in the store. You only have one location for customers in this city how ridiculous. I will be checking into your competitors business
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October 2024 by wxpalaciosh
They add services that were not asked and promising that they will provide a credit that never showed up on our account
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October 2024 by Abe P
Arrived on Monday noontime with an appointment and even with a large number of customers present I was attended to promptly and efficiently by Peggy and Alexander, I appreciate the great customer service received.
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October 2024 by Paul Patricio
Worst customer service ever. Waited over an hour, no order, no sense in how they take customers. So glad I am leaving this crappy company.
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October 2024 by J H
Needing to get my modem replaced after Hurricane Helene. Made an appointment, arrived on time… was told i would be texted when it was my turn in line. Text came through, i walked into the store. I guess my name was called inside the store as i was walking in. I was skipped for not answering immediately and put at end of the line of 20+ people by employee named Colin. This ridiculous game playing lost them a customer they have had for 10+ years. This facility is very slow and comes across as uncaring. I hope this is not Spectrum culture. I will use an internet company that wants my business.
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October 2024 by Me Myself and I
If you have all day to spare and wait then this is the place to sit and waste precious time. Not sure what the whole problem is but every time I go to pay my bill I have to wait and wait. One time I was there for 3 hours just to pay my bill. Staff will start to sale you phones, internet, services even if your not interested in adding anything to your service. Clean location but not happy with the service.
