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December 2023 by Corinne McDonnell
Ask for Danny! My wife and I came to T-Mobile to discuss switching from another provider to lower our monthly bill. Even though there was a line, we were still kindly greeted by two of the employees who were working with customers and were told they’d be with us shortly. Danny was really polite and knowledgeable. He answered all of our questions and was up front about any additional fees so we weren’t blindsided halfway through the process. He was patient with us while we took time to decide if we wanted to switch providers. Danny made sure the transition went smoothly and that our new phones and watches mirrored the set up from our old devices so we had nothing to worry about or figure out on our own when we got home. So far we haven’t had any issues with lack of coverage or slow internet speed. If you come to this store ask for Danny, he’ll make sure you’re getting the best service and deal.
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September 2023 by Jeanne Hunt
The guy today made me feel stupid and that I was wasting his time.The day before (Zach) was very kind and helpful.
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September 2023 by Dani S.
Cody was super cool and awesome! Great customer service.
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September 2023 by KEVIN NELMS
Jazmin Castillo, Gave me excellent customer service and completed all my cellphone issues. Thank You!
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September 2023 by Carrie Hodges
My daughter and I went to this store to switch from att were offered a promotion of $150 off air pods but never received the credit. The associate also was supposed to sign us up for insurance on our new phones and never did so when one was stolen 6 months after it was purchased we had to pay for a whole new phone out of pocket. Also was offered a 3rd line free which we now have had for 2 years but never used and just figured out it saves me $35 a month to cancel it. So it wasn’t free. Not sure how they earn commission but they definitely scammed me out of a lot of money. The people who work here are shady.
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August 2023 by Michelle
I love this T-Mobile store. They are so nice and helpful.
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July 2023 by Michelle Baines
I love this T-Mobile store. They are so nice and helpful.
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July 2023 by wade nobles
Worst service ever. I hardly get service where I live out East and I pay over 200$ for one phone. Can’t wait for my service to be up to leave this garbage and expensive “service”
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July 2023 by SHERRY BOYKIN
This is the best store ! I went to the Manatee store first. I walked out. But Cynthia saved the day. She helped me get a new better phone than I have. Great customer service and support. Super nice young lady. Great job !
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May 2023 by Kate
They will not order a phone without first having one to take the day of leaving you phone less for three days. Not ideal this type of word
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April 2023 by Aaron Frech
Upon arriving, I was instantly greeted by Cynthia. She was able to resolve my phone’s issue within minutes. She explained what went wrong and how to resolve the issue in the future. Very friendly and helpful!
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April 2023 by Kamilah Hang
We went in to activate a new phone. There was a wait to see an associate. When an associate became available Cynthia L. helped me and was very professional and courteous. Super polite and helped me with what I needed very quickly and had a great customer service attitude. 5 stars!
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January 2023 by Joseph Raymer
Very professional and the staff was courteous and we were not there long at all to upgrade phone
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January 2023 by Josh Tow
Corporate store so way better. I always have problems at non corporate stores. These guys always way more helpful yhan any other location and very knowledgeable. They will find a way to get you what you need, and find a way to fix the problem.
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January 2023 by Destiny Weger
Devon is literally the best, very helpful & amazing customer service!! If you go ok ask for him ?
