-
December 2023 by Joseph Creekbaum
Stay Away! Coming from a service writer/ operations manager of 5+ years I can take one look at a shop and tell the level of service I will get and my suspicion was confirmed. I was denied a simple patch bc I wouldn’t buy all new tires. Arrive to get my car and the techs are all sitting around vaping in a shop with flammable liquids not alone the health hazard to people with lung issues! I then had to ask for assistance to get my car. Was given an incomplete and incorrect work order after I had to ask for one. Then I find they over inflated my damaged tires in retaliation for not buying anything from this cut corners shop and nobody would claim who did it. Called service with a promise from a call from a regional manager. No response.
-
December 2023 by Scott Woodson
ABSOLUTELY the best tire place around! The customer service is a 10 out 10! These guy spent the time to help me find the best tires for my SUV. And have gone above and beyond to make my experience the best it could ever be! You will not regret coming here for your automotive needs these guy rock!
-
December 2023 by Seamus Grace
I was in a bind had a bolt through 1 of the tires. I knew I needed all new tires but was worried about paying too much. Jake at Tire Kingdom gave me fair pricing on all new tires. My car drives great. Nice and smooth. They got me back on the road fairly quick..
-
December 2023 by Mrs K
Great experience all around! Jacob and Cody made me their 1st priority and exceeded my expectations. I drive back and forth from Ohio a couple times a year and thought I just needed a couple new tires. Jacob helped me understand the benefits of getting a full set and how regular maintenance would help them to last longer. He was very knowledgeable and gave me a great deal too! I could tell that they are very knowledgeable and care about the safety of the customers. I can feel safe driving long distance and I will definitely be coming back to this location when I am in town! Thanks guys! Keep up the great work!
-
December 2023 by Alexis K
I made an appointment for 8am for a flat tire repair. Unfortunately the tire couldn’t be repaired but I was given a great deal on a set of new tires. They also discounted my alignment and alerted me that I needed new breaks. The new store manager Tyler was super helpful and nice. They are are two reasons why I’m giving it 3 stars instead of five stars. I ended up waiting longer than estimated. But more importantly Jason offended me. I am in a life situation where I need money help from my parents at the moment and he commented, after I told him it’s not my money I have to call my dad, “That’s just wrong”. I was extremely upset by this comment. I’ve been through a rough couple of months. He didn’t know me or my story. So I would advise better customer service training on how to be more respectful to customers.
-
November 2023 by Carmella Badillo
Thislocation is beyond me. The guy who was running the service desk left and now it’s a mad house! I’ve been sitting here for almost a hour and half for a simple oil change and tire rotation. The gentleman pictured has no care to answer questions or to control the kids in the back as they lean on cars instead of working. This is unacceptable. Will update if service isn’t done correctly.Update***Other than the oil change itself NONE of my fluids were topped off.Definitely will never be back after this.Always verify your vehicle before you leave this location. & they also can’t even fill my coolant because they “don’t have the right color”Whole end process 2HOURS!!They didn’t even tighten my damn bolts on my car to my tires!!!!!!!!!!Oil everywhere on my car and under the hood like seriously!!!
-
November 2023 by Stephen
Damaged my rims and took 5.5 hours to do it. They couldn't find my tires. Jordan belittled the damage done to my car. Jordan told my insurance company he would fix my rims. I met him after work and he just yelled at me like he was the victim. The insurance company gave me a quote higher than the cost of my tires. I am concerned after this quality of work, my wheels won't come off. They also don't honor appointments. Avoid at all costs. I was better off before I came than when I left. I paid 650 bucks and spent 5.5 hrs for them to do over 700 dollars worth of damage. They gave my car back with rubber and scrapes and missing a valve stem cover. I saw lots of angry customers over the course of the day. Jordan told me he was going to fire them all by the end of the day. Like I was going to believe that ?. He was just giving me lip service. Jordan is a manipulator and will tell you anything to get out of trouble instead of just not damaging your property in the first place. I won't ever go to this Tire Kingdom again. Mavis informed me they will be paying for repairs. I am just waiting for the check.
-
November 2023 by James Kincaid
Been dealing with Tire Kingdom for the last 3+ years. Always had great service for my truck. The people were caring and polite. Times have changed. Just had the worst experience. First it took me 3 visits just to get an oil change and have my AC checked. I arrived on Tuesday only to find out that the AC specialist doesn’t work on Wednesday. So I arrived today at 3 pm. 90 minutes I get the estimate and Jason Miles, decided to insult me over a coupon for $10 off the change that I discussed with the man on Weds. Telling me that they don’t give free services any longer since they merged with Mavis. Giving away free service was the reason Tire Kingdom went bankrupt and had to be bought out by Mavis. Is that really what Mavis wants to tell customers? Believe me I will be telling everyone I know to stay as far away from Mavis and Tire Kingdom as possible. My wife and I have spent plenty of dollars for truck repairs and oil changes. Two sets of tires for both my truck and my wife’s car. We will not be spending a nickel more with your company. I will find a company that appreciates customers not talk down to me like a little kid and ask me to leave.
-
November 2023 by lisa cotner
When you head out for a day of errands and find only 13 lbs of pressure and a screw in your somewhat rare tire, don't go anywhere else but Tire Kingdom on 8355 SR 64 E in Bradenton. Ask for Jordan Hines, because he and the staff at this Tire Kingdom location are the people you want helping you out when you have a tire emergency. He is truly about old school customer service...the kind where you just help somebody out because they need it and you ask for nothing in return. The kind where you go out of your way to turn someone else's crummy situation into a fantastic experience. We definitely need more Jordan Hines and his staff in this world. Positive approach, genuine and gracious, willing to help someone in need, went above and beyond without being asked and was happy to do it all! Find your way to this particular Tire Kingdom and ask for Jordan Hines next time you need tire help and if you don't need a tire, just BE a "Jordan Hines" to someone else in need!
-
November 2023 by Alyssa R.
i went in for them to check one of my tires because it was losing air. i was told there was a two hour wait, no biggie, i left and came back when they called. i was told they removed my tire and looked at the whole thing and didn't find anything. not even the next day i lost all the air they put in that tire, i take it to tire choice on 70 by that goodwill off 75 and they find a nail and patch it in less than an hour. i don't care that they wasted my time, i cant believe the obvious negligence here! my tire had a nail that was easily identifiable by someone else, and this tire kingdom couldn't find it or just let me leave with it.
-
November 2023 by Carrington B.
I had a nail in my tire that needed to be patched. I called when their systems were down, but they said if I dropped the tire and gave them a day, they'd get it fixed and give me a call. I came back the next day and they were busy, still trying to get everything back on track from the day prior. I did have to wait a bit once I got there, but they updated me on the process and assured me they were patching it while I was in there. Things happen, things get chaotic. I still appreciate them getting me in, taking accountability, even giving me a discount and topping off my fluids. Thanks Jason and the team!
-
November 2023 by Michael B.
Took a bit to get me in but I really needed a tire repair and they were able to take care of it same day. Appreciated their honesty. There's a Taco Bell next door so the wait wasn't bad.
-
November 2023 by Brian H.
One would expect a more processional behavior from the store manager Jordan Hines. Corporate has been informed of your actions. Slander and Defamation of character is not something to be taken lightly. Don't go here if you can't speak English. Jordan Hines has an only English policy. Spanish is no bueno.
-
October 2023 by Laura A.
I had some very specific tires that were difficult for them to get. The guys are went above and beyond to make sure that they took care of me. Being new to the area you are always wary when finding new car guys that you trust, but these guys are awesome. Jordan the owner is top notch and that trickles down to his staff. I will be taking all of my cars here.
-
October 2023 by Brian Bigley
I recently had an outstanding experience at Tire Kingdom that I'd like to share. Despite a minor hiccup in scheduling, the team at Tire Kingdom went above and beyond to ensure my satisfaction, showcasing their dedication to customer service.I initially arrived for a tire rotation and balance, as well as an alignment check. While I had requested that they inform me of the alignment's condition before proceeding, the shop was bustling with customers, and they unintentionally missed that detail. However, what truly stood out was their response to their oversight.Rather than charging me for the tire rotation and balance, the team proactively rectified the situation without me even having to ask. Their professionalism and politeness throughout the process were exceptional. They took full responsibility for their mistake and went the extra mile to make me a happy customer.This is precisely how businesses should handle unforeseen errors. Tire Kingdom demonstrated a commitment to customer satisfaction that is commendable. I wholeheartedly recommend this location because, in the end, nobody is perfect. It's when businesses can own up to their mistakes and take the necessary steps to make things right that they truly shine. Tire Kingdom exceeded my expectations, leaving me completely satisfied with their service.