Walgreens is a pharmacy where customers can refill prescriptions, shop for health and beauty products, print photos, and more. The store is always neat and clean, with items easy to find. Many people find the staff to be friendly, helpful, kind, and compassionate. However, the pharmacy often has significant issues. It is frequently understaffed, leading to long wait times both on the phone and in the store lines for prescriptions. Customers sometimes get disconnected after waiting on the phone. Specific problems with vaccines have been reported, including shots being denied or not ordered as promised, resulting in billing confusion with health insurance. The drive-thru service can also be slow, with long waits even for simple pickups. A positive note is the free delivery offered on orders over $35.00. Overall, while the staff is caring, many customers feel the pharmacy needs more staffing to improve the experience.
