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February 2024 by Rae S.
I had an appointment for 3-5pm today. By 5pm no service tech had shown up at my home. I chatted and was told there would be a tech here 5-8pm. At 8 when no tech had come I called and talked to a customer representative. He said the next available appointment was 4 days from today. It didn't matter that I had an appointment but no tech had shown up. I was not a priority for tomorrow. The appointment for the next 4 days were full. I have had no internet or cable for a day and a half already. My no show appointment is just too bad and I go back to the bottoms of the list for the next available time. I spoke with a "supervisor" and she told me how sorry she was that no tech showed up but there was nothing she could do. I'd have to wait until the next available appointment in 4 days. As I was arguing with her I asked to speak with her supervisor and she assured me they would tell me the same. I insisted to be transferred and she said of course and hung up on me. This is the most unprofessional experience I have ever had the displeasure to experience. We will be canceling our Xfinity's service.
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January 2024 by Tim Trog
They don't really care if your service performs after the 30 day trial. If it doesn't work and you cancel, they will charge you for the remainder of the co tract fee.
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January 2024 by N D
VERY BUSY location...We had to switch providers. Dropped off equipment and canceled service.HOWEVER, 2 months later, we were getting calls about our service suspended for non-payment?Called and found out NO ONE ACTUALLY CHECKED IN THE EQUIPMENT OR CANCELED OUR ACCOUNT.Now they want us to pay for 2 months of nothing. They have records of equipment NOT connected.The advice from 800 customer service was "go to the store and find the person that failed to check in the equipment"...ARE YOU KIDDING ME?!?!THESE ARE THE REASONS WHY PEOPLE STAY CLEAR OF COMCAST.STILL WAITING ON THE SUPERVISOR'S CALL!
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January 2024 by Jessica Rose
Was not jazzed about being at comcast, went to help my mom hook up and it was actually painless and not long of a wait. The guy that helped us was really nice and chill. I'm sorry I forgot his name to give a shout out
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January 2024 by Michael Brock
Long story short. XFINITY SUCKS! GO LUCK TO THE NEXT SUCKER TO PUT UP WITH 6 DAYS OF SERVICE AND 3 HOURS OF ON THE PHONE TECH "SUPPORT ". WHAT A JOKE. CANCELATION ON THE 7TH DAY. HORRIBLE. IF YOU LIKE TALKING TO THE PHILIPPINES AND BEING PUT ON HOLD GO AHEAD AND WASTE YOUR TIME. XFINITY IS HORRIBLE
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January 2024 by Serena Heidkamp
I found myself very aggravated at the same token. They were just doing their job apparently Indiana turned out very helpful but it was just really a pain to go through. You know I was gonna hurry and I was trying to pick up a box that we rented and I wasn't on the account but yet I got the same address. I'm talking to the gallery on the phone and I had to go through a bunch of ringing road to add myself. Add it to the account. It was just ridiculous but Indian, the clerk helped me add myself to my to the account. It was just crazy man I was just yes don't kind of neutral about it
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January 2024 by Simone Wentz
Once again, everything went smoothly and Jonathan was just perfect from the moment we stepped in until we left !!!!?
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January 2024 by Tom Mckenna
Great location...nice willing folks...
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January 2024 by Inna Green
comically bad experience. needed a simple iphone activation and was rudely sent to the 800 number after 90 minutes waiting.
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December 2023 by Eric Slavinski
So glad I'm done with this company. Stopped in to drop off equipment, had to wait. The place was a zoo. Bye Comcast
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December 2023 by Cristina Gonzales
Good attention
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November 2023 by Karen Bastis
Everyone was pleasant, but my anger at Xfinity overshadowed anything they said and did. Switched from Frontier almost 3 years ago when they dropped my favorite local news station, but it was a horrible mistake. Xfinity screwed up everything possible once I hung up with the Sales department. Spent a ridiculous amount of time on the phone with them, fighting with automated systems, sitting on hold, and dealing with utter incompetence. Even employees expressed frustration with the company as customers of the company they work for. Internet speed was horribly slow, and the cost was exorbitant. Back to Frontier now and adapting to a combination of using a digital antenna with Sling TV. Speed is much better, cost is reasonable, but customer service for both is pretty bad. Couldn't pay me to switch back to Xfinity for free! If it says Comcast, I say NO!
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October 2023 by eta nick
nothing but terrible services...oh and don't bother replying with a stupid link and a promise of blah blah blah. This company has overcharged me for the mobile service for over a year. I have called and spent hours talking to so many people with. so many broken promises from "we are going to give you a full refund for all the over charging" to "oh, we can only give you a refund but only for 6 months"....to October of 2023 and once again the monthly fee is charged and once again I am on the phone waiting endlessly with multiple people passing me on and on and on. I am returning the modem and cancelling the internet service as well after I am done with this phone call. They can kiss over charging me $16 a month and say good bye to the other $85. I am taking my business elsewhere. No doubt the stupid AI bot will leave a reply that is utterly useless. There is no human being with a care that read this comment to fix anything there.
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September 2023 by Subscription Free
The staff that checked me in was super professional and did tell me that the wait was 30 mins. However we ended up waiting for close to 2 hours. They really need to hire more workers for this location its ridiculous. If it wasn't the nice check in person they would've gotten a one star otherwise. Customers shouldn't have to wait 2 hours for service.
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September 2023 by Brantley Moore
Mike Divis is a sales consultant at this location . He provided excellent customer service for us today. He helped us pick out a new iPhone 15. Mr Divis activated the phone for us and quickly uploaded all of my wife’s contacts to her new phone. He answered several questions for us and was very polite. We had a good experience today.
