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April 2024 by Calvin B
Great service. Finished in a timely manner.
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March 2024 by melissa you
Ramon was great! Had a tiny hiccup in the process and he made sure I knew exactly what is going on, and updated me along the way! He noticed that the part he received was a little defective, so he caught that and made sure to order a rush replacement right then and there to make sure I get a great service. He was so nice and attentive. If I need service, I’ll be asking for Ramon in the future.
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March 2024 by Antonia Wilcox
The tech that came to my home communicated with me the whole time. From the time he arrived until he was done with my vehicle. He did such a great job with replacing my glass. So far so good. I would recommend Safelite for anyone that needs the job done quick and correct.
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March 2024 by Shasta Luv
Good. Fast and Professional service. I appreciate the convenience of working with my schedule
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March 2024 by Chris Colon
Installed cheap aftermarket glass after OEM glass was ordered and approved. They must have thought I wouldn’t notice- Unethical business practices and worse yet the District and Regional Managers have failed to call me back on my “Customer Care” case for two weeks! I’m disgusted in my experience and will never go back to Safelite
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March 2024 by Bella Beach
Very fast service & vacuumed the car after.
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March 2024 by Jean P Caballero Medina
Great job
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March 2024 by Jonathan Posner
Giving 1 star indicates a job was performed, this is not the case. Safelite took ~$400 of my money, guaranteed an appointment for 3/19/24 from 12-5 and the tech just never showed up. Calling the shop (this location) leads to a phone that just rings without answer. Their automated system rescheduled, without my consent, to a date 8 days later at a time I am not available. The entire time now I am stuck with a windshield that is not water tight, and I would hedge a bet that Safelite isn't going to compensate me for the damage this will lead to my vehicle due to their shop and tech's negligence. I have called customer service multiple times and there is no recourse, this company and shop have scammed me out of a product that I am required to have and then they had the audacity to reschedule AND charge me more for the exact same service. To say this is not how business is conducted is an understatement. I'd much rather trust gas station sushi before I trust Safelite or the Safelite Brandon office.Edit/update: Safelite finally came out today (3/22/24) to complete the service, 5 days after they said they would. This took no less than 40 calls between the shop and corporate. Thus far I have attempted to contact this location 26 times with less than a 10% success rate for someone to pick up - there is no voicemail (this seems deliberate). During the replacement, the tech shattered my old windshield, sending glass throughout my vehicle, he attempted to clean it, but there are still fine glass particles everywhere. The windshield that was placed on the vehicle was fundamentally different vs the one removed (and not just because it wasn't shattered), I pointed this out to the tech but we were already at a point of no return as the old one was destroyed, I have serious concerns and doubts that this windshield is correct. During the installation process, the tech caused multiple scratches and damage to multiple panels on my vehicle, this is no garage queen vehicle, but I'm more than willing to own up the dents and scratches I caused, and these new ones were definitely not from me. I am now stuck with what seems to be an inferior product, with glass shards and dust throughout my vehicle cabin (very dangerous to your lung health), and damage to my vehicle. I am obviously not updating my rating unless Google allows us to give 0. All in all, I would never recommend Safelite to anyone ever again. If my choices were Safelite or plastic wrap from Dollar general, I'm picking dollar general every single time, because at least I'll get what I paid for.
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March 2024 by Bruce WAYNE
Great service. My replacement glass was damaged. The safelite team sprung into action and solved the problem same day.
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March 2024 by Daniel Gómez
The glass looked good but they fought the hood of the car and dented the engine cover. Car year 2024. Which means that for the next 6 years I will be remembering you.
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March 2024 by Kenkaykamkalm&m kaleb
Antonio did a wonderful job, he was very professional , Antonio actually beat his time when he said he would complete the job .Thank you very much AntonioChange your pictures profile.
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March 2024 by Jovanie Santos
After a couple of road calls brought the car in to the shop, where they quickly noticed the issue and had the car repaired and cleaned. I could not be more satisfied with the repair.Thanks Ramon for getting my car done
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March 2024 by Nicole Jacobs
Treated with respect and kindness. They did a great job with my windshield. I highly recommend them! All staff members were wonderful!
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March 2024 by Alexander Roland
Making an appointment was very convenient....good customer service from the tech as well as the front desk receptionist....the wait time was prolonged due to the weather conditions however I feel as if they did the best they could and they did a good job.
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March 2024 by Mark Strickland
Long wait. 2-4 hours
