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March 2024 by K. Mitchell
I would like for your company to recognize Sam Garner and Bradley Duryea, at the Brooksville, Florida location. They have continuously been diligent in their efforts to assist me, multiple times with different issues I have had.Please reach out to them and provide them with positive feedback for their efforts.I find this to be truly remarkable in today’s world of confusion.
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March 2024 by Rocco Orlando
I visited this store a few days ago because I was having issues with connectivity. I was greeted at the door by a worker named Bradley, he was extremely helpful and explained what he was doing in full detail. The workers are extremely friendly and open to questions. He was able to resolve the issue quickly and it was truly the best and least stressful experience I have had at any AT&T store.
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March 2024 by Robb Smith
On Wednesday March 20th I arrived at the AT&T store at 13174 Cortez Blvd around 1:30 PM, I was there to pay our AT&T Direct TV bill as I had before. I was met by a young man named Bradley who asked how could he help me? I said “I was here to pay our Direct TV bill” I handed him a copy of the bill, and he asked me for my I.D. Which I provided. He then said he could not take my payment as the bill was in my wifes name and not mine. I questioned this because they had done it in the past on several occasions. He cut me off and said, “There is nothing I can do!” I then questioned him again and said I was listed as an authorized user on the account and provided the 4 digit pin number, he again said there is nothing that can be done. I then questioned about the QR code on the bill and could I pay it that way, and if I could that way with no proper I.D. then why couldn’t he? He became agitated and folded the bill up shoved it towards me and said “I want you out of my store!” I said “I’m confused I am a customer attempting to pay a bill why can’t you just get it done? He then said I am calling the police! I said go right ahead, but now I will wait hear for them to arrive, I do not run away from the police, and in no case would I ever do that knowing I had done nothing wrong. He then ran to the back of the store and hid away helping other customers who were being taken care of by other staff. So any issues of disruption were not present because none of them noticed anything happening. I did not ever raise my voice or use profane language in any manner.I was then approached by another young man named Sam, he came over and within a few minutes took my payment and got me all taken care of. Funny how the policy referred to by Bradley and saying there is NOTHING that can be done turned out to be a lie. He was nothing but courteous and polite and said he was not aware of what had gone on between Bradley and myself, even though he was at the next table less than 5 feet away, again going to prove that I was not loud or aggressive in my behavior. I then asked if the police were indeed on their way I went outside the store to wait for them as I said I would, Sam came out and we spoke for a bit, as I was on the phone with Direct TV and AT&T about cancelling every service I had with them, and I have been a customer with direct TV for 25 years. They told me they would reach out to a regional or district manager and have them reach out to me, to this point they have not. A Hernando county deputy Sheriff Brown arrived after waiting about 30 minutes, with Sam the AT&T employee present I explained my side of the incident, and Sam verified that I had not been aggressive or threatening in any manner. She then went in to discuss with Bradley his side of the story. When she returned she said that they weren’t going to press charges against me, I asked what could I have been charged with She rolled her eyes and said Trespassing. I then reminded her that if she as a law enforcement officer were to ask me to leave under threat of arrest I would gladly leave, but there really were no grounds for a criminal trespass, I had not been disorderly, loud or physically threatening to anyone employee or customer. She smiled and said “you’re right” I thanked her for her professionalism, we shook hands and I said I hope this is the most dangerous call you have today, I have the utmost respect for law enforcement but I know my rights as well.In closing everyone please be choosy as to these companies you pay service for, they are and always should be about helping their customers, not calling the police over hurt feelings.I also suggested that Bradley and I meet inside face to face, shake hands and apologize to one another for having a bad day, and that if we could do that I would not feel compelled to put these reviews up on line, but he declined, his ego was I suppose too hurt. Sam was a joy to work withR. Smith
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March 2024 by cameron white
Love the store lots of help
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March 2024 by April Reaves
Never have experience workers working.
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March 2024 by Vance Reaves
Always new people and only 1 worker to help everyone and of course they don't know what is going on cause they don't get trained.
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March 2024 by Boo Sted
Beware!!! my wife went in the store to handle some business. all good, just checked my account and someone added two new phones to my account. and according to att customer service it was done at this location. so with that being said, someone who works here hacked my account. So once we dot the I's and cross the t's I will be pressing charges if possible.
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March 2024 by Joseph Hernandez
This store has been terrible to work at in the past and as of recently they fired the best store manager they've ever had there. They fired Dom for only hitting 89% in the district after he wanted to step down from district manager and the company was reluctant to give him the opportunity. So they schemed to let him demote himself and then fire him for the store's "performance". Not to mention they held his commission as well as my own when leaving the company. USA Wireless has been by far one of the worst retailers.
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March 2024 by Valerie Samper
What can I say but that BRADLEY DURYEA was absolutely amazing and patient helping me with my phone issue but ended upgrading to the S24 Ultra, love the service at this store and planning to come back and upgrade my husband's phone.Thank you for the amazing experience.
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March 2024 by Ashley W
Great staff! Very helpful and friendly! ?
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March 2024 by Cameron Loughran
Fantastic store, got me set with direct tv and internet and saved me over 100.00 a month. Couldn’t be more pleased with the service from this store!
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March 2024 by Matthew Butterfield
Very professional and made me feel valued. If you are in the area, I highly recommend stopping by.
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December 2023 by Anne Cann
I can not speak more highly about the excellent customer service my husband and I received at this AT&T store. Jose, our customer service representative, went above and beyond for us. The District Manager Joe came out and helped as well. Actually, everyone who works at this location was super sweet, professional, but personable, and really walked me and my husband, neither of whom are the most tech savvy, through everything. We will always return to this location for any and all of our phone, Hotspot, wifi, etc issues. Couldn't have walked into a friendlier store and environment. Just A plus service, but even more than that, a personal connection and real kindness. If anyone needs a local at&t store this is the one to go to.
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December 2023 by Kelsey Luci
Horrible management. When things are messed up they will blame you for their mistakes and than won’t refund you accessories they sold you. Jon the store manager is very rude and can’t handle speaking to an upset customer with any politeness. Even the guy helping you has to apologize for how rude the manager was to you. Would not recommend. Go to a corporate store they are nicer and know what they are doing
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September 2023 by Sheila Terry
We have had AT&T for many years. This is the best store we have ever used. Daniel and Caleb are super helpful. If you need help with anything from AT&T this is the store to go to.
