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April 2024 by scott jacobson
Last yr I bought a battery and it's still under warranty and the store employee installed it well 2 weeks ago I had to try to put the positive battery terminal back on just to back to the store for another employee to tell me that I should have replaced the terminal bolts but it's was stripped and I saw the led from the battery on the threads but he replaced the bolt at no charge so then today comes and I had to go 3 hrs away well on the way back I stopped for gas and I then went to start the truck and it would not start so back to the battery and found the negative terminal bolt with led all over the threads so another bolt was stripped so I had to make work to get back to the store then I explained to the girl at the counter the at this point I had to fix my truck 2 times now and I just wanted a new battery so she said ok but the store will not do the install she mad me do it so I did but I wasn't very happy that I had to fix it myself but they did before so now they don't do installation of batteries anymore cause they can't figure it out or think that everyone one is a backyard mechanic if they did that to my wife this would have been a completely different review now that I bring up my wife's car they put a battery in her car and then we were getting error codes like crazy due to the installation of her battery at the same store so I brought the car back and the guy beats the battery terminal with a hammer ans screw driver to bend the terminal to fitI was hoping he would hit the battery hard enough to break the battery on my wife's favorite car and all the acid would destroy the metal or he would get splashed with acidI will not have them touch any of my cars againUpdate:So I emailed customer reviews like it asked me and then I get a response for idk who and that told me some manager would get ahold of me within 24hrs well exactly 24hrs later I get a response from some manager guy that wants me to call him to go over what happened so he can correct that issue with the store and my thoughts are why are you asking me to tell you how to do your job didn't I write enough in the reviews so now I'm not getting paid to be their mechanic cause none of them want to work and now I have a so called manager that wants me to tell him how to do his job what a joke I'm going to another auto parts store like their competitors I'm so disappointed cause I brought all my kids cars there all my work vans and my personal cars and even employees cars and trucks not anymoreUpdate: they came through and made my happy with their responses a d made good on both my vehicles so ye I will be shopping at autozoneUpdate: back to the same problem and worse my wife goes to leave for work and the car doesn't start only to find out the battery terminal came loose again to find out the last time it was butched together by another backyard mechanic that has not a clue on what he is doing they added a spacer and a felt ring to the terminal the spacer looks like a rat ate half of it and the felt ring was pushing up on the post so only half the terminal is on the post I was like who does this garbage work so I guess the real question is how many ti.es does it take to install a battery before you end up going somewhere else or get stuck somewhere and fixing it yourself when supposedly these guys are trained from what I was told I just want to know trained at whatI have been lied to and told to do it myself I have had this car back to get fixed more than 3 times I'm not going back ever at this point I'm going to the car dealership and letting them bring it back to factory specs and I'm not paying the bill autozone can after how many times I have had to go save my wife when the car doesn't start and I have to leave work after how many times I have wasted time to go back to autozone and waste my time and gas and after haveing to waste ti.e do deal with this email this person then that person and write a bad review to get the ball rolling what a joke just do it right the first ti
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March 2024 by RICHARD STILTNER
Prompt,experienced.
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March 2024 by Jenelice Ramirez
CRYSTAL WAS SO AWESOME AND SWEET ! She helped me change out my windshield wipers in the pouring rain with a Georgie raincoat !
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March 2024 by Larry Poulin
Went to get a battery for my gf truck. The gentleman whinoit it in easy amazing for service. Ty
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March 2024 by Mary Reed
Angels do exist and I found 1 at AutoZone and her name is Crystal Sommer. As soon as I walked in I knew I found my store. I needed a low beam headlight. I was given options and she explained everything I needed to know about the bulb. To top it off Crystal came right out and installed my bulbs for me. Thank You, Crystal for everything. And, I want to say Thank You AutoZone for hiring people like Crystal and Tom (he was also a big help in explaining the cute rubber guys what they did.). Thank You. I’ll be back.?☺️
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March 2024 by Joaquin Joubert
Great customer service! Had the right answers, had what I needed, and even replaced it in my vehicle within 10 minutes! True professionals and personable, too.
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March 2024 by Doreen Hutchens
Was in there to buy headlight replacement bulbs. A few customers were at the counter, so I thought I’d have to wait a bit. Someone came out from the back and helped me right away. I appreciated that.
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February 2024 by Robley Johnson
Always have what i need
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February 2024 by Ruby Turner
My Jeep had a dead battery this morning the manager of the Brooksville FL Auto Zone on Cortez Blvd, I think his name was Chase was amazing. He was so nice and took care of my battery. Very good service.
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February 2024 by Sylvia Wulf
My windshield wipers were shot, and I wasn't confident in my skills to replace them. No worries! First I was shown where they were, and given the sizes I needed, and given the options available. When I brought my choices to the register they approved the choices as good, and without hesitation installed them, giving me a good view, so if I chose to do it myself next time I could. Pleasant, helpful and patient - what more could I ask?
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February 2024 by Treg Helme
A huge thank you to Randy, & Serenti.
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December 2023 by Sarah Schak
Ben went above and beyond the call of duty to help me with my lights. Definitely Recommend this place. I'm here from out of town. I can't say enough good about him. Thank you So much!!!!
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December 2023 by Asheric Weisal
If you need parts ask for crystal.. she is knowledgeable, smart, and very good at her job!!!She does commercial as well as front counter!! If you’re commercial and crystal isn’t available joe is your go two!!!
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December 2023 by Katherine MacKay
I needed a new battery for my car. I've been to this location before. However, due to certain circumstances today I tried to go to a complete different company closer to my home (fear my car would die). That company was advanced auto parts and they told me they could not install my battery because it would take longer than 30 minutes. This was told to me over the phone without even looking at my car. So I went to the AutoZone on Cortez boulevard like I knew I should have done because I bought batteries for them before and I've always had exceptional service. Today was nothing different. I had a nice young lady who forgive me, I cannot pronounce or spell her name but she was from Puerto Rico. She told me a little bit of her life story about being a veteran and especially since it is veterans Day, I appreciated her and her willingness to put in my new car battery. If the managers of the store see this, please give that girl a raise. Great service and great people!
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August 2023 by Paulina Herzigovia
Mr. Randy the night manager is essentially the Dad I never had. He made suggestions on my car, helped me get the parts and saved the day for me. Super nice guy, knowledgeable and honest. Thank you!
