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November 2023 by Masood Farooque VM
I recently purchased a 2023 Dodge Durango RT from Dodge Jeep Ram Brooksville, and the experience was nothing short of exceptional. Joe, my salesperson, went above and beyond to ensure a smooth and enjoyable car-buying process. His knowledge of the vehicle was impressive, and he patiently addressed all my queries, making me feel confident in my decision. The dealership itself exuded professionalism, offering a welcoming atmosphere and transparency throughout. I highly recommend Dodge Jeep Ram Brooksville, and especially commend Joe for his outstanding customer service.
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November 2023 by Frank Sargent
Very nice and very efficient staff. Walked in and left with a truck very same day. They went above and beyond to help me with everything. They even stayed late to make sure I left with a vehicle. Would absolutely 100% recommend you bring your business to this dealership and no where else.
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November 2023 by kimberly vowell
Took my truck in for key fob diagnostics. New fob made. However, picked up the truck and front lights don’t work. Of course they say not our fault. So, I get inside and the clock has been popped meaning electrical system was popped. Then turn light goes out now truck won’t start. All within 24 hours of picking up. You don’t ground to the truck l, like your tech said he did. So yea a two star is a healthy review.
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October 2023 by Pedro Colon
This has been my second vehicle purchase with this dealership and I must say the second time around was not different than the first. From the moment you walk in you are made welcomed by the greeters. Janet I believe was the lady who welcomed me into the dealership. I was fortunate and blessed to have been assigned Bill K. as my salesman. He listened, was very attentive and understanding of my situation. He did not try and sell me "wolf tickets," he was very transparent when offering the worst case scenario and anything above is a bonus versus the latter. The experience from start to finish with Troy rounding out the sale was less than perfection. I highly recommend this dealership for future purchases. Jeep life!
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October 2023 by Carlos Gonzalez
This dealer just want your info to submitted to every single bank. I just when in to check the price and see how payments would be and they ended up submitting applications when I clearly said I would like to know the price first. They gave me the excuses we just want to know your credit score to see if we can help and again I told them don’t submit to bank give the numbers first to see payments which I know it varies but again was better to have an idea with the manufacture rebates. But Nice catch I’ll take my business elsewhere and you Loose a customer who has bought 2 car there.
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October 2023 by Gayla Kilbride
Love love love these guys! I bought my first Chrysler in 1998 and haven’t had any other car since. Especially love the Seats folding down into the floor. Products are great and service is great.!
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September 2023 by Amber Albert
I had the pleasure of working with Janet, I couldn’t say enough nice things about her. She is an excellent negotiator, models core values, and always carried a smile. Not only was she nice but was very knowledgeable about the vehicles on the lot. I left in a 2023 Jeep wrangler and I am pleased with my purchase.
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September 2023 by Todd Cochran
I’d give a negative star if available. I purchased a 21’ power wagon with 11,600 miles out of state and as soon as I got it delivered and off the trailer it had a bad rear end and a creased dent in the door that was undisclosed. Jeff the salesman knew about the rear end because a comment was made about the rear end popping when you turn the wheel. Truck has been in the shop for almost a month now and I’ve been having to make payments on a truck I can’t drive. Dealership was of no help at all stating it’s a CPO and it has a warranty but they certified it as having no damage or problems. I finally lost all patience with them and will be pursuing legal counsel. Be aware of what you buy and don’t trust these slime balls as far as you can throw them.
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September 2023 by tom kato
Salesman Jerry was great. We test drove 4 vehicles until I found the one I wanted. He explained everything in great detail and was extremely knowledgeable and patient. I got a fantastic deal and am very satisfied. Highly recommended and would shop here again.
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August 2023 by Chip Miller
I came from Near Gainesville to purchase a Chevrolet dually from this car dealership and I am happy I did. Corey the salesman was great to work with. The manager was also phenomenal and the finance guy was great. I can’t say enough nice things about this place. It was worth the drive. If you want friendly service and people who aren’t here to jerk you around this is the place you need to come too.
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August 2023 by S G
If I could give a 0 star rating I would. Since Crystal sold this dealership the service department is awful. There was a recall on my vehicle and it was repaired by Crystal, however we were unaware that this repair was just a weld and when getting an alignment the weld would have to be re-done. I got in touch with Dodge and they arranged a permanent fix. However this dealership and corporate still made me pay for the new alignment and new ball joints and 2 new tires. 4 tires later and only 50 thousand miles (the factory ball joints lasted over 200 thousand miles) they want to replace them again. The tires on this RAM 3500 are $463 dollars a piece, not cheap. This is also our company vehicle. I took it to the dealership to hold them accountable for the ones they installed but nothing. I will be getting the truck serviced somewhere else. The service this dealership gives is no longer to the Crystal Dodge standard. I don't trust them on anything. Thanks for nothing.
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August 2023 by Loretta Kroner
I was looking to purchase a used vehicle. Janet was my salesperson and she was very helpful. I told her what price range I wanted to spend and they had one that we were able to negotiate on. So I purchased the vehicle today. So far very happy with it.
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August 2023 by Han W.
The sales manager is a joke .Very unprofessional and look down on customers. and sucks service.
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August 2023 by R A.
Really really disappointed, AGAIN with service and the service manager, Darrin. If you don't want a problem, don't work with a problem turning into a real schmoozer. Don't sugarcoat something if you don't know anything. Bs is a great way to loose customers, and although I'm ready to buy another new vehicle. We have decided to go spend our money elsewhere. We figured the solution to a "technical " problem in our vehicle- it's all in the book. Not some bull crap "dance around the issue " nonsense. We are going to Dayton Andrews or somewhere else FAR FAR away, thank you. No trust - no dealings with this place.
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July 2023 by Dallas Latham
I had a great experience with the service department. Especially Keith, my service, advisor! We had been waiting on a part that was on order for a recall repair.I stopped in on Wednesday was told the part was there. Scheduled to drop the truck off. We dropped the truck off on Thursday morning. We had to track back Thursday afternoon. If you need service done, asked that Keith be your service advisor he's great!
