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March 2024 by Tina Doyle
The website says open til 7 ? I drove 30 minutes to pick up my ring and you was closed!! At 6:30
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March 2024 by Peling Plays
The website says they close at 7:00 got here at 6:39 and they're closed not a good look they just lost out on a lot of money I was going to spend
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March 2024 by Kathy Marsala
Nice associates but hours on Website need to be updated. Says open till 8pm got there at 6:50 and doors locked associates closing up they lost sales as 3 other people were coming up to the door also. On Valentine’s Day on top of it!
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March 2024 by Michelle Roberson
I spoke with Nadia who seemed as if I was bothering her. I called with some questions and she was not helpful. She asked have I done this or that which left me wondering who was the customer. The conversation left me feeling uncomfortable with the little information she provided. SMH, customer service is not what it use to be.
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December 2023 by Matt Sieverts
Extremly upset! I have spent alot of money with Kay Jewler and have been very loyal not buying jewlery from anywhere else. Well today I look down at my wedding band and noticed a diamond missing. I contact them and tell them we'll they say sir you haven't gotten your inspection done which isn't true at all I just got it done in November at Hamilton Place mall in Chattanooga TN at there Kay jewler location. They have no records of it so there for they can't help me. I've only had the ring 8 months.
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December 2023 by Ruthie Grim
Very accommodating and helped me pick out my husband's wedding ring. They assured me every 6 months to clean and adjust the diamonds in his ring. I was well taken care of!!!
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October 2023 by Jodie DeMarco
Thank you so much, Erica!!!! Your customer service skills are absolutely top notch, I am so thankful that I got a chance to work with you on picking out my ring. It's absolutely beautiful and I genuinely love it, more than I thought possible! Huge thank you to Alena as well, she's really got your back! You two make an amazing team, can't wait to come shop with you both again.
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October 2023 by Jessica Roosa
I had a amazing experience with my fiancé here at this Kay jewelers. Evira was so sweet and helpful she listened to what we were interested in and gave her professional opinion, she didn’t rush the process and made sure we were happy with our choice and did not try to up sale us. Would recommend come here for all of your jewelry needs and wants.
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May 2023 by Mrbudz
Nadia, was very professional and very knowledgeable about all the watches that I looked at and decided to purchase! Thank you Nadia!
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May 2023 by Monique Stayler
They have beautiful jewelry and somewhat reasonable prices. The staff is helpful.
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April 2023 by debra Savard
I would like to take a minute to say Thank you to Erica from the Coastal Way store and Arnie from Dana Augustine,Inc. Erica went above and beyond to make our visit special. The professional care and service we received was outstanding. Thank you again ... Definitely 10 stars.
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March 2023 by Cassie Krug
woman was super sweet her name was Erica I recommend her if you're ever ring or jelwery shopping. She worked really hard to get me and my fiancee the last ones of 2 sets that they will ever sell again for our wedding rings ?. Overall for diamonds not bad my promise ring is more expensive then the wedding ring and I love it so much. I'll update with a photo when I get 1.
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December 2022 by Lucinda P
Just went here, girl finished with her customer, she just walked away. I will be going somewhere else
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November 2022 by MIlton D.
When I ask for a wedding ring set between 750 and 1500, dont bring me something that with a discount is 1600. U ruined my day with the fiance. Burn in hell.
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November 2022 by Tim Garrison
Store hours are incorrect. It states on the front door 11:00 AM TO 6:30 PM.
