Kohl's is a department store offering fashion, footwear, beauty products from Sephora, and home decor designed to fit various personalities and budgets. The store aims to reward customers every day with sales, Kohl's Cash, and many promotions and coupons, helping them save money. Shopping is designed to be safe and easy with hassle-free returns and free store pickup. Experiences at the store vary; some customers report a pleasant experience with kind, helpful, and very helpful associates who go over and above, while others note less engagement. The store environment is typically clean and nice looking. Customers can shop in store, online, or via the Kohl's App.