-
December 2023 by Sue Anne Arthur
Spent some time with Mike today. I bought myself a new phone, Mike was so helpful! He is a 10+ employee. Congratulations Mike on a job well done!!?
-
November 2023 by Ernie Englehart
Came in to upgrade wife's phone. After watching her struggle for 5 minutes, I ssked her if there was a problem. She said she could not connect to store wifi and asked for help. Copying the data from old phone to new one. She suggested that we sit down, it will take 15-20 minutes. After 10 minutes, she comes over to tell us she's going home. The man at the next counter us watching it. After another 15 minutes, I walk up near to his counter. He is helping another customer. After about a minute he asks me if I'm the one waiting for the phone, I say yes. He tells me it will be another 20 minutes! I ask why, that's not what I was told, and another guy pulled me aside. I asked why I was lied to, misled so badly. A woman tells me 15-20 minutes, takes off before it's done. Then another guy says another 20 minutes. When I ask why, I'm told to sit down and wait or they will call police!!!! These are the same people who seem to have a monopoly on cable TV service around here.
-
November 2023 by Mo Cro
“We’re sorry for your poor experience, blah blah blah”. At least write a real response instead of auto reply. The rep I saw barely acknowledged me, and made it clear he was impatient and bored. Another rep assumed I was a snowbird (I live here) and was rather condescending, making her feelings about visitors pretty clear. We all know you (Spectrum corporate) could care less about customers since you’re pretty much the only game in town. Why would I think I would get service?Shame on me, I guess.
-
November 2023 by Lorn Woolner
Came to the store, very busy store. Adam met me at the front and greeted me and was able to take care of what I needed. He was busy getting everyone signed in and was going back and forth helping out his staff. He was able to get my number and information switched from consumer cell Very busy store thank you Adam
-
November 2023 by lacey anderson
Worst internet provider there is. They have us replace our equipment every year and the Wi-Fi is still terrible. I had an appointment today from 10-11am. Got an email at 9:51an saying the tech was on his way….. it’s 12:30 and he still never showed up. I called and he said the entrance gate (THAT DOESNT LOCK) was closed so he couldn’t come in. He could’ve just walked around the gate, it’s not blocking access to my front door ! They didn’t try calling me or nothing. Overall just terrible
-
November 2023 by Ginny Dallinger
The store was great. Dan helped me transfer my cell phone and had me working in a few minutes. He's the best!!
-
September 2023 by A B
Rude customer service. They must not like it when you cut the cord from cable? greeter remarked under her breath that I was being....... , then the person helping us canceled the cable portion ONLY and didn't ask about this mystery invisible home phone that was attached to our bill and before we could tell him we only wanted Internet left he clicked around and when we told him to delete this invisible landline he said he couldn't until tomorrow, now I have to drive out again to cancel the phone. I said Technology can't be that stupid and he chuckled and repeated that he couldn't take it off.I'm not paying an additional $20 because of his incompetent skills.
-
September 2023 by S H
The employee (young lady) was very sweet and very patient with me while I try to learn how to do a new cell phone (Samsung Galaxy A14 5G)
-
August 2023 by alliauna Anderson
I have had spectrum less than a month. A technician came out to my house. Installed service. That coming Monday I was told my package was unable to be delivered as my address was invalid. I paid for services that they then canceled because I did not receive the item they sent. I've went into the store multiple times with my confirmation emails and cancellation confirmation email. I still am being charged for services they say is canceled. I was told because they added cable in being charged for that. I canceled the cable and still am being charged when though I never asked for it.
-
July 2023 by gmonet1996
Got my Spectrum phone service in June. Didn't have all the info to transfer my old number. Was told as soon as I had it to come in and they would transfer it no problem. Got the info, went to store, was handed a phone, that was it. Sat for 15 min trying to answer all the b.s. questions the computer was asking. My number never got transfered, got charged for another month on my other phone. So the answer to customer service at the Spectrum store on Cortez Boulevard is no customer service. You're on your own. Wanted to cancel my service right there but I'm on the hook for two phones and $1400.
-
July 2023 by Ethan M
They say “ we’ll only charge you $89.99 for tv and wifi” then raised the price within the first month to $212. Don’t waste your time with these people or just spectrum in general.
-
July 2023 by Eric Janson
When I finally got to the service counter it was 5 stars. The low star rating was for the guy blocking access to the store taking names. It got so crouded in the 5' between the door and the counter, I tried to walk into the store to make way for the people trying to get in from the outside. I was yelled at. No sign saying please wait here for service, and not enough room made this a low star review. Very poor planing by whoever set this up. Easy fix tho, move the counter away from the front doors and provide a little direction. Once again the guy behind the actual service counter was awesome
-
July 2023 by Marissa Allen
Poor senior management will be spectrum’s downfall. Communication is at the center of its business, but they fail at it on multiple fronts. Customer service matters. Simple good business like communicating routine maintenance and not blindsiding customers would be a good place to start. And outage transparency without making customers waste time and phone data to track down and troubleshoot an issue Spectrum knowing caused, that was planned in advance, to then only tell them “there is no estimated time for when service will return” is laziness and proves a lack of respect for those you service. If maintenance is planned then there’s usually a plan for what’s being worked on. Professionals can usually look at a plan and estimate a timeframe. If management communicated with the professionals doing the work, they could then give an estimate of time that can be relayed to the customers. But that’s just basic good business, but spectrum’s actions show they aren’t good at good business.I just nominated the Spring Hill and Brooksville for Frontier to expand to our area. Their website has a page for that. Spectrum will be in a lot of trouble when Frontier, or Comcast, or any other major wireless company moves into this ever growing area.Spectrum needs a change. Maybe start with your leadership? Or go down with the ship. The truth is no one chooses Spectrum because they are good, they just have a monopoly… for now.
-
July 2023 by Catherine Sions
The staff there was very helpful polite courteous which is half the reason why I moved here and anything is better than Comcast and Xfinity
-
June 2023 by Ken Allen
I have phone, internet & television. The television updates itself 5-6 times a week right in the middle of a movie, or program. It takes 10 minutes. The wifi goes down regularly and the phone gets two dozen spam calls a day. Awful. I'm ready to chuck it all in the trash.