H&R Block provides tax preparation services both in person and online. Customers report that the in-person service is efficient and friendly, with appointments sometimes accommodated promptly. The tax professionals are described as informative and nice, completing returns quickly. The online tax service itself is considered fine and fast. However, customer service for online users receives criticism. Responses to emails and phone calls can be slow, and phone support staff sometimes seem confused or distracted, requiring customers to repeat questions multiple times. Instructions for certain processes, like payments, are noted as unclear. Some customers express concern about cost, noting instances where the fee for preparing a simple return exceeded the tax owed. Despite these points, many clients express long-term trust in the company and report happiness with the core tax service, intending to use them again.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
