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February 2024 by T GENCO
Beyond expectations. Great guys-great service-great price.I'll be back.2nd service. . same as the first.Love these guys
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February 2024 by Chad Taylor
Great customer service. Clean store and fast service. Take great care of our military members.
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February 2024 by Billy Smith
Work was done in a timely fashion and Pep Boys is very competetively priced. I had a pretty extensive overhaul of my brakes done, was in at 9a.m. and out by 1p.m. Very pleased with them and will definitely be returning regularly for all upcoming scheduled maintanance and any pop-up problems. It's just 2 and a half blocks from home so being able to walk home and wait in comfort for progress reports over the phone was a huge bonus.
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January 2024 by David Peavy
The service I received at the PepBoys in Callaway was fantastic. They are always very courteous and get things done in a timely manner.
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January 2024 by PAGES IN A BOOK
Caden assisted me with my tire pressure. He was prompt in greeting me and I will now have my truck serviced here. Thank you. Happy New Year ?
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January 2024 by Elonzo Long
Pretty good service. I liked the fact they were open on Sunday.
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January 2024 by Will I. B
There are 2 Pedboys in my town. I made an appointment for an oil change and tire rotation at the PB at 712 W 23rd St, Panama City, FL location. I got there 10 minutes before my appointment time. The front desk person told me "they would try to get to me." I asked what did he mean? I specifically made an appointment & checked the box for I'll wait there for my vehicle, because I need it for work. The front desk person told me - "Well we had all the others (cars) come in, we'll try to get it done before we close." I left w/o the work being performed. The next week, I made an appointment at the 161 N Tyndall Pkwy, Callaway, FL location. I showed up 5 minutes before my appointment time, my truck got taken back as soon as they had an open bay, the work was done quickly, the front counter guy was very nice and pleasant to chat with. I mentioned my experience with the other location - he did not comment, but there was a "knowing smile". So long story short ONE STAR for the 23rd Street store. I'll never go back there. FIVE STARS for the Tyndall Parkway location.
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January 2024 by George S
Good service provided.
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January 2024 by Danny Howard
Great customer service and excellent tire change! This store and staff has earned my trust! Thank u all!
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December 2023 by Kenny
Been going here for the past couple of years. The people there are always nice and helpful. They recommend services before they do them, and if you decide against it, they are not pushy about it.
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December 2023 by Glenn Pepper
Ordering new tires online was easy, had installed on a Saturday morning and got the car back in a less than 2 hours. Friendly service and staff.
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November 2023 by morgan mcclain
I made an appointment and was able to get in and out within an hour and half. The gentleman working on my car was very informative with what my options were and what I would need to do. Definitely would recommend coming to this shop to have your car worked on.
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November 2023 by Sara Jones
I called and got a price on tires and an appt. to get them put on.Lucky there was a good deal available so I took advantage of the offer and now I have 4 new tires.
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October 2023 by Joan Evert
Pep Boys, Callaway FL. I didn't have an appointment, but they were able to fit me in and do my AC repair and a wheel alignment in a timely manner! The ABS caution light has finally gone out with the wheel alignment! It has been on since I bought the car 5 years ago! Thanks Guys!
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September 2023 by Karla Pridgeon
I took my husbands truck in for tire rotation, balance and realignment. I was told I needed new shocks, struts, tire rod end replaced and 4 new tires. They would not do any work unless I agreed to the above work and pay $2768.09. The sales person told me that I needed to be the boss lady and just do it and offered me an additional discount when I refused the services. They also told me that the best tires needed to be in the back of the vehicle. I immediately drove to the Ford dealership and ask for the same services… Tire rotation, balance, and alignment. I also asked them to check the struts and shocks. I was told nothing was wrong with the struts or shocks, and I left the Ford dealership with the work done that I had asked for and only paid $100.I received a follow up phone call from Pep Boys an Callaway. They asked me about my review and I told him exactly the above. He said well we found that the shocks and the struts were bad I said, did you remove the tires and look at that or was that something you were assuming by the age of the truck. He said that he made that decision based on the way the tire was Wearing. Ford totally disagreed with his analysis of the truck.My sister also had a bad experience with this Pep Boys.