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March 2024 by Cliff C.
I recently visited Bank OZK (Hancock Bridge Parkway) after noticing their sign inviting customers to "stop in today and check our CD rates." Eager to explore my options, I decided to drop by during my lunch hour. However, upon entering the branch, I was disheartened to find three or four associates standing idle with not a single customer in sight, neither in the offices nor at the teller line.To my surprise, instead of assisting me promptly, I was informed that I needed to make an appointment for inquiries about CD rates. Despite explaining my time constraints due to work, I was simply told to return the next day, as the staff expressed concerns about being "ambushed" by too many customers.Feeling frustrated by the lack of customer service and the discrepancy between the advertised availability and the actual service provided, I expressed my disappointment. It was evident that the branch was far from experiencing an "abundance" of customers, as suggested by their response.Ultimately, I opted to pursue CD options through my broker, as the inconvenience of returning the following day was not worth the effort. It was telling that even during my short absence to grab lunch next door, not a single customer entered the branch, further highlighting the disconnect between the bank's advertising and the reality of its service.Overall, my experience at Bank OZK left much to be desired, and I hope they consider improving their customer service and communication to better meet the needs of potential clients in the future.
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March 2024 by Dave Tucker
I find the staff at ozk to be very helpful and friendly!
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March 2024 by Suzanne Morales
I have been a customer of Bank OZK for several years now, and I can confidently say that it has been an exceptional banking experience from day one.The customer service at Bank OZK is unparalleled. Every time I visit the branch or call their customer support line, I am greeted with warmth, professionalism, and a genuine willingness to assist. The staff members go above and beyond to address any inquiries or concerns promptly, making me feel valued as a customer. :)
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October 2023 by William Pavela
Awesome bank with the most friendly tellers one can meet. Plenty of service and very helpful too. They'll be my go-to bank for a very long time!
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March 2023 by Sondra Marshall
Very friendly & helpful staff. Always a pleasure doing business, I look forward to yrs of service at this Cape Coral location!
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October 2022 by Larry Hukriede
Had problems with the new associates since they changed name and the older associates were gone. I had issues with extra fees and the management could care less. Very poor customer service.Thanks Larry
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November 2021 by Michael John Palmieri
Best bank ever! They caught fraud in my business account on a number of occasions and they got my account secured and money back almost immediately! From the bank employees to the bank manager, they’re all awesome! Banks like to say they have your back but Bank OZK actually does. This last fraud would’ve set us back $48k and we would’ve had a very bad Christmas! Thanks to all that caught this fraud and worked with us to resolve the issue!
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September 2021 by Brian Oconnor
I enjoy doing business with the Hancock Bridge Pkwy branch. The entire staff is always helpful and courteous. I have found this to be true whenever I've had to call corporate as well.
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July 2021 by nathan crippen
Very poor service accuse me of abusing the system every time I turn around something goes wrong I will be looking for another bank I would not come here theses people don’t know what they are doing need tobe fired
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February 2021 by Christian White
Essentially I've been with these Cape Coral branches for close to 16 years. In that time the branches changed hands three times. Bank ozk is the absolutely worst service of any Bank I've ever dealt with. I have been having significant issues with their online service, so I've been having to go to the branch and write paper slips for everything. To add insult to injury... When I do that the bank tellers are getting upset with me because I am doing so. I would not recommend this the Hancock bridge parkway branch or the Cape Coral parkway Branch to anyone. I definitely would never recommend Bank ozk for any services at all.
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June 2020 by Berthold K.
Very friendly staff who offer a great service.
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December 2019 by gram rs
Was trying to charge my phone outside to go in and start a bank account with over $100,000. An ugly white woman with black hair, not fat but a bit chubby came outside and told me I was trespassing. I can see why no one was in there
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December 2019 by Stacy L.
I was trying to go in to start a bank account with a $135,000 check and was trying to charge my phone outside first. An ugly woman white woman in a black shirt with black hair told me I was on private property so I strictly made my way to a new bank
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January 2019 by Maggie Rose
Always very helpful and friendly. One of the only locations I go to.
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December 2018 by Loulee
I was very nervous to open an account here after reading all of the reviews but I went for it and I am very glad that I did!
