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December 2023 by Lisa Petruska
We have used Baywood for many years and always had a good experience. However, this past year has been very different. We took our cat in for what we believe to be a simple vet tech check for his blood pressure. We put a perfectly fine cat into the crate. The vet tech took our cat back to the back for the blood pressure check. When our kitty was returned to us could not stand on his own. Something happened between the time we handed our cat to the vet tech, and the time he was returned to us. We may never know what truly happened but they were ready to let us walk out the door with a cat that was clearly in some kind of medical distress. We rushed our kitty to the ER, and had to euthanize him the following day. Stay away from this practice.
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December 2023 by Lisa P.
We have used Baywood for many years and always had a good experience. However, this past year has been very different. We took our cat in for what we believed to be a simple vet tech check for his blood pressure. We put a perfectly fine cat into the crate. The vet tech took our cat back to the back for the blood pressure check. When our kitty was returned to us could not stand on his own. Something happened between the time we handed our cat to the vet tech, and the time he was returned to us. We may never know what truly happened but they were ready to let us walk out the door with a cat that was clearly in some kind of medical distress. We rushed our kitty to the ER, and had to euthanize him the following day. Stay away from this practice. We have filed formal complaints with the Florida Board of Veterinary Medicine.
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November 2023 by Kathleen Taylor
Super friendly & professional staff, they have been taking care of our Duke since he was a baby, he’s growing up beautiful & healthy as ever! Thanks to the staff for always helping me right away with any concerns I’ve had, they are wonderful here! :-)
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October 2023 by Solanch Cortes
If I could add negative stars I would and I’d BEG anyone considering going here to not even bother. Go literally anywhere else. Our family dog was brought here and treated incorrectly for hookworms and unfortunately ended up dying today due to their negligence. They charged us $900 and put her on medication knowing the detox of those hookworm toxins could potentially kill her. They sent her home with medication that killed her today and we now lost a family member and they literally haven’t even called to follow up and see how she was doing with the meds they recommended. Literally a garbage vet with garbage staff that kills animals. Save your babies and go elsewhere
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September 2023 by Solanch Serrano
If I could add negative stars I would and I’d BEG anyone considering going here to not even bother. Go literally anywhere else. Our family dog was brought here and treated incorrectly for hookworms and unfortunately ended up dying today due to their negligence. They charged us $900 and put her on medication knowing the detox of those hookworm toxins could potentially kill her. They sent her home with medication that killed her today and we now lost a family member and they literally haven’t even called to follow up and see how she was doing with the meds they recommended. Literally a garbage vet with garbage staff that kills animals. Save your babies and go elsewhere
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June 2023 by Michy K
I needed to board my dog Jack for the Memorial Day weekend and being new to the area I wasn't sure who I could trust. Where we used to live my dog's vet was with VCA so it was nice to see there was a VCA here in Cape Coral and they also had a pet resort. So for me, it was a win win situation.It was so easy to transfer Jack's records over here since both veterinarians are under VCA. Before boarding I took him in to get caught up on his vaccines and to establish a relationship with the new vet. Everyone there was so friendly, patient and professional.Boarding him here was a breeze they didn't require prescreening like some other boarding places in the area. They didn't require unnecessary vaccines, just the main ones. Baywood does one on one care with the animals so the dogs get the full attention of the technician, which I loved. When I dropped off Jack the boarding tech came to pick him up at the waiting room and asked me to leave him like you would a child on the first day of kindergarten. I thought it was funny but I totally understood.When I picked up Jack he was happy to see me and the boarding tech. told me how it did. I took him home and bathed him (my choice) and he passed out on the couch.Now Jack has only been boarded twice before this and both times they were not pleasant. Both times he was boarded was in Broward county on the east coast of Florida. One time he caught kennel cough (he was vaccinated) and the other time he came back hoarse and with a rash on his stomach. When I picked up Jack at Baywood he was peppy, he wasn't hoarse, didn't get any illnesses, nothing.If you don't mind not having all the perks of a pool, live webcams and group playtime then I would highly recommend this pet resort. The only thing I would have loved is to see the inside where they slept, to see how big it is. This will be our go to place for boarding Jack when he can't come with us.
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June 2023 by Michelle K.
I needed to board my dog Jack for the Memorial Day weekend and being new to the area I wasn't sure who I could trust. Where we used to live my dog's vet was with VCA so it was nice to see there was a VCA here in Cape Coral and they also had a pet resort. So for me, it was a win win situation. It was so easy to transfer Jack's records over here since both veterinarians are under VCA. Before boarding I took him in to get caught up on his vaccines and to establish a relationship with the new vet. Everyone there was so friendly, patient and professional. Boarding him here was a breeze they didn't require prescreening like some other boarding places in the area. They didn't require unnecessary vaccines, just the main ones. Baywood does one on one care with the animals so the dogs get the full attention of the technician, which I loved. When I dropped off Jack the boarding tech came to pick him up at the waiting room and asked me to leave him like you would a child on the first day of kindergarten. I thought it was funny but I totally understood. When I picked up Jack he was happy to see me and the boarding tech. told me how it did. I took him home and bathed him (my choice) and he passed out on the couch. Now Jack has only been boarded twice before this and both times they were not pleasant. Both times he was boarded was in Broward county on the east coast of Florida. One time he caught kennel cough (he was vaccinated) and the other time he came back hoarse and with a rash on his stomach. When I picked up Jack at Baywood he was peppy, he wasn't hoarse, didn't get any illnesses, nothing. If you don't mind not having all the perks of a pool, live webcams and group playtime then I would highly recommend this pet resort. The only thing I would have loved is to see the inside where they slept, to see how big it is. This will be our go to place for boarding Jack when he can't come with us.
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May 2023 by sarah may
We recently had the pleasure of meeting the staff at VCA Baywood when we were looking for a new vet for our new rescue puppies. We contacted them in an emergency situation and we were terribly worried for our babies and had been up all night with them. When we called other vets in the morning, they were all business and no heart and didn’t have time to listen to me, let alone see us. Then we called VCA Baywood, and we tearfully explained our situation and they listened patiently and with empathy, then told us to come in (on a Saturday) and they would see us and reassured us that everything would be ok. They were wonderful! From the moment they answered the phone, to the entire staff upon arriving- everyone was so friendly and compassionate. I was really surprised. I guess I expected to be treated like the other places I called earlier, like I was a number or a dollar sign. This office treated us like family, and treats our babies like their own. We have been back a few times and this is the only place I want to trust with my babies now. I really am grateful to have them in our community, I highly recommend for your pets needs too.
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June 2022 by Juliann Crittenden
'Thank you' VCA Baywood for the great care you provided. We are so happy we chose you to provide care for our furry love one. Everyone was truly wonderful and Dr. Padilla was the best. Most impotant, thank you for being attentinve to helping our anxious guy feel at home.
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May 2022 by Tk
Dr Mitchell and all the Drs take such good care of my Dogs. They have been seeing them for 3 years. The staff is great ! I resent let lost my older Dog Frank, he got sick and i took him in the dr and staff made a bad situation bearable, they where the best.
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April 2022 by Susan Ryan
We are new owners of 2 small puppies. The both had surgery and we received communication throughout the day on their progress. The physician's are wonderful with their follow up and staff is friendly and knowledgeable. We are so happy to have found them!!
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March 2022 by Debbie A.
We have been coming to Cape Coral for the past two winters. This year our 16 year old maltipoo decided that she needed to go to the rainbow bridge.Baywood was recommended by our cousin. The staff couldn't have been nicer. Dr. Mitchell answered all our questions and was so very gentle with our baby. Although we are incredibly sad, we feel so lucky to find such a wonderful vet away from our hometown.
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March 2022 by Mary M.
They over charge! My dog is my child and have no problem paying for care for him. But when you are being taken advantage of in your time of distress.. THAT IS SHAMEFUL! The vet has always been nice and the techs but the prices are way above average for any type of care.
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October 2021 by JohnJ
Worst vet! was charged over $700 for my dog visit with blood tests and there was nothing wrong with him. They gave him 7 days of pills, which we never used. After going to an old time vet for the last 25 years this place was a disappointment. One dismaying phone conversation that I had I thought that was with a teenager, turned out to be a vet. Notorious for overcharging and misdiagnosing. Will never go back
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July 2021 by Joan Cormier
Very rude i went in asking for a letter about my dogs temperamentAfter spending tons of money there vet would not do it .Staff was very rude my husband ended up telling them off . Very expensive and try to sell you shirt you don't need. Beware !!!!! I will be findingA better place to late to reply now should have then. Joke
