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October 2024 by Alfredo Hernandez
This bank is terrible, they close my account because a client gave me a bad check, it is not my fault, they keep my money, they open an investigation, it took them almost 3 months to see that I am not a fraud, they made my clients go to write a notarized letter that they gave me those checks, my clients did it, how disrespectful for them, after they decided to give me back my 5 thousand dollars, they tell me that I cannot open another account with them, that makes me think that they still think that I am a fraud, I went with my SS license passport, I almost had to bring my grandparents, horrible, they should close the bank thruis,
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August 2024 by Carl Wolaver
Our local Punta Gorda branch is staffed with very friendly accommodating people, and always willing to help you.
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June 2024 by Marco Pfeiffer
If there is an award for the branch with the worst customer service, this branch will win by a landslide.
Even if you try you can’t be worse than them.
I walk in to open a business checking account. The guy behind the counter tells me I have to make an appointment.
I turn around and there is no other client there and 3 bankers just sitting at their desk looking at their cell phones.
I ask if he can check.
I am sitting there for 15 minutes and hear the banker talk to someone about her problems with her boyfriend. At one point I got up and just left. Ridiculous!!
I would have opened a business account that runs $100’s of thousand dollars through it a year. Well, another bank might appreciate me more.
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June 2024 by Edwin Gutierrez
It’s terrible bankers are rude and non professional tried to open business account and got rushed out the door so on that note plz don’t waste your time go elsewhere
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April 2024 by Gilbert Téllez
Incredible service, especially from Mr. José Rubio, great treatment and speaks Spanish. Delighted
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March 2024 by Reeka & Dave
If you want great, professional customer service, I would highly recommend to go to Truist on Del Prado S.!!! The Santa Barbara/Veterans location has consistently provided poor service all around.
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March 2024 by Irma Linares
I understand that there are appoitments, but if I arrive before the bank is there and there is no one there, out of ethics they should not wait almost 20 minutes for the person who has their appointment, but also they do not try to help Hispanic people who do not speak English and they even make fun of it (I witnessed it between the cashier and the office lady) and that is discrimination too, to work with the public they must be more human, otherwise they are not prepared for their work position
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February 2024 by claudio moreira
They are very efficient
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January 2024 by dan
Worst bank I’ve ever been to, They lie and say they give you things and then just take it out of your account. We never go again
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December 2023 by Mary Ngo
If you need to deposit money into an atm, do not come here, because they don't take any. What kind of bank doesn't take deposits ? This bank
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November 2023 by BaconHouse MC
Worst bank you could possibly have an account with. They dont answer calls and hold checks 6-12 days.
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October 2023 by Lucille Bifano
Awful customer service since the merger. Ir is no longer customer centered SunTrust, that's for sure. No one answers a call at the branch offices and you have to physically go to the bank for help. Forget the 800#. You just get an automated computer and eventually wind up being disconnected.
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September 2023 by Miri Pereira
a long wait for the slightest transaction they should hire staff willing to work
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July 2023 by Natalie Davidson
Jose Rubio is very respectful, diligent, and hard working. Excellent asset to Truist and an excellent asset for clients and the community. I have always felt my business was appreciated with him over the years.
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April 2023 by Paul
Truist is living up to their not good reviews. Do not care about the customer.
