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March 2024 by J “JC” Neal
Monday, March 11, 2024@ 9:18 PM - 10:43 PMOur host was nicer than ever, but then offered us free food for some reason; which we politely declined. Any way, we paid for two entrees with a $100 bill, and when we received our change it was $20 short, or $21 if you round up from the coins they kept too.We ask that this be addressed immediately!!! There is a lot more to this but we felt strongly uncomfortable, we had to leave.
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February 2024 by Ashley Walker
Every few months I think “maybe it won’t be that bad” or “maybe they’ve gotten better” because I do generally like BWW. But this location needs some serious attention. Today I brought my daughter here for lunch. We waited over 30 minutes for someone to greet us and take our order, then another 15 minutes for our drinks to arrive. My drink was not correct, and even though I sat it at the end of my table with it being clearly still full, the waitress never commented on it or even acknowledged it. Every time she came to the table she apologized for the wait but was very inattentive, despite the restaurant being nearly empty. The food was lukewarm and the service was terrible. I’ve learned my lesson, to not expect anything from this restaurant and I’m done giving them second chances.
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February 2024 by Tracy Holzerman
It's not that the food is horrible, it's just not for me. The service was impeccable and the atmosphere was relaxing and very enjoyable. I had a great time with my son. I just personally don't like the food!
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February 2024 by Matt Funk
I LOVE Buffalo Wild Wings. However, this location is the worst I have ever seen by far!The employees clearly dont like their jobs.(which I understand to an extent) but they just don’t care.Zero customer service.Management was no where to be found.I ordered takeout and stood there for 14 minutes without a single employee addressing me with even a simple gesture of “hey we will be with you in a minute”NOTHING!I am so displeased with this location because I this isnt my first bad experience at the Cape Coral location.I haven’t even tried my food yet. I did not want to wait to post the is review. The location needs help all around.To the server watching her phone behind the kiosk. Maybe turn your videos down so it doesn’t disturb customers.Will not eat here again
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February 2024 by Daryl Teblum
The food was decent. I wanted wet wings, and they came exactly as ordered. The drink refills flowed and I have to say that the service was fantastic! My little group had a blast!
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February 2024 by Neil Dorsey
Good value,excellent service.
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February 2024 by Chase Andersen
Always a great place to sit and share a couple cold ones with family and friends.Kid-friendliness: My kids love coming here
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January 2024 by Debby Gentry
After waiting forever to get food. It was awful.
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January 2024 by john AGUILA
Great place to
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January 2024 by Ashley LaRosa
Food is normally good always hot, and the service needs some attention. Clean ,tvs always going and volume up!
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January 2024 by Megan Bailey
Steph is a horribly rude bar tender, threw drinks down at my partner & I… the manager I believe her name was Emily was the most unprofessional excuse for a manager I’ve ever got to interact with. I’ve never even been to a McDonald’s with such poor service & rude employees. The reviews don’t lie, this place needs a serious change in management as well as lessons on customer service. If you don’t enjoy your job around people don’t work there, to yell at your confused customers is unbelievably immature, unprofessional and disgusting. We were told to wait in a corner by the bar while our “waitress” (for only about 30 seconds before we were left). So to pass time we sat at the bar while we waited. For some reason this was too much for Steph to handle so she brought her manager out, I let the Emily (the manager) know that we were left basically in the dust by our server. The unprofessionalism by this woman was unlike any I’ve seen before, disgusting attitude towards the people paying her bills. These women do not deserve to be a part of their customers lives. Again the reviews don’t lie, there’s plenty of people with these same exact issues. Don’t waste your time, go to the one in fort myers instead. Much more friendly.
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January 2024 by Kiah R
Terrible customer service. Today I ordered some wings online to pickup for lunch. I arrived at the time they said my order would be ready but when I got there despite several employees being behind the counter nobody came to help me. They all walked away without so much as a glance. Nobody greeted me. Nobody asked if I needed help. I was the only one standing there and from what I could see there were only maybe 4 occupied tables. Not super busy. I just waited to get my food. 20 minutes went by and still NOBODY came to help. I had to flag someone down to get my food and they flagged someone else down who asked me what I needed. They went to get my food which was already made and ready to go from behind the counter in a location that I could not access, handed it to me, and then walked away. Took less than 10 seconds for her to hand me my food. I didn’t get a “sorry for the wait” not even a “have a nice day”.I’ve worked in a highly stressful customer service job for 6-7 years now. I’ve received several trainings on customer service. I understand being busy or feeling overwhelmed but I would NEVER treat my customers this way. When you see someone standing in the pick up order section for 20 minutes, obviously waiting for something, and not approach them at all it’s just terrible customer service. There was another group that I saw come in after me that was waiting to be seated but nobody approached them either.TLDR: don’t come here unless you expect rude servers and to be waiting for a long time to get served.
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January 2024 by Melissa McCabe
Ordered 6 piece order of wings, asked for them extra crispy, they came out cold. Asked to speak to a manager and she was not very polite. Been going there for a long time, will never go
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January 2024 by Andrea Marcela
Terrible, they made the wrong sauces on the wings, I hate the spiciness and they put spicy sauces on me, plus they are horrible, not to mention how poorly prepared and the small portion, what a disappointment, I will never buy there again and I put a star because it is mandatory to be able to publish this
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January 2024 by Shrek Palacios
Good traditional
