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November 2023 by kennedy bigsby
Elizabeth Kester was very helpful, professional, and kind this AM when I very inefficiently tried to explain my predicament. She is an asset to Chase!
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November 2023 by Donna John
I understand why this branch rating is below standard. The manager and the blond hair teller on the right needs a refresher in customer service.
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November 2023 by Dal sw Florida
This is the worst branch. They are all condescending. The branch manager Kristen Bland has the right last name. She leads by example. Looking for another bank.
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June 2023 by Drew Martins
Update-- Had to drop this to one star. They placed a 10 day hold on a check from my own company to this bank. Even after proving to their deposit review team that the funds have been taken from my other account, they won't release my funds to my chase account. Bills are due. They are single handedly causing a hit to my credit score by not allow my payment check to clear despite being verified. I'm not sure how that's even legal.Old 2 star review---I gave Chase bank a try because my other bank didn't have good online banking.At every possible turn so far this place has made it more difficult to run my business. Unnecessarily long holds on checks when my old banks could clear them with a phone call is completely unacceptable. There's every excuse in the book why they need to place a hold, but no real solutions are given. I don't recommend using this place if you run a business with large tranfers.
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April 2023 by Yadiel Garcia
Really bad costumer service. I went to open a new account 1hr before they close and they don’t want to serve me. Sounds incredible new member y they don’t care
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March 2023 by Rad Zednik
The worst customer service, I will never go back to this bank
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December 2022 by Chuck L.
Banks are a necessary evil. You will need one if you intend to do any adulting. Every day when you don't have to go to one is better than anytime you do!
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November 2022 by Lynn Calandra
Second time I’ve had a horrible experience at this particular branch. The first time I went in to have an IRS tax form notarized that had to be done at my bank. Walked in, only one person in front of me waiting. The lady to the left in her cubicle was gracious enough to ask the gentleman in front of me if she could help him (she obviously knew him). He said no he would wait just making a deposit. She then went back to her personal phone call without asking the only other customer in line (me) if she could help. After my fairly short wait, it turns out it was her that would have to notarize my form. I then waited about another 10 minutes for her to finish her phone call at which time she told me, she wasn’t able to notarize that type of form. Went to the other branch and they did it no questions asked. Today I went in to do a wire transfer. I was in line to do it at the counter as I always do and was pulled out of line to wait for a person in a cubicle to help me. I waited for a few minutes as I watched the line move and people that came in after me walking out, I then returned to the lady that had me take a seat and asked her if I could please just get back in line and do it at the counter as I always do at which time she told me they weren’t doing wires at the counter today. I just don’t understand why people coming in after me are getting served before me for what is typically a counter activity. Will not be returning to this branch and will be driving to Del Prado from here on out.
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February 2022 by Cameron Goeller
Bank is appointment only but no indication of that on their site. I couldn't wait a week for an appointment. Walked into a competitors bank next door and no appointments required.
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January 2022 by Dawn Lavacque
Penalized for teller's mistake: Paid cash for cashier's check, teller loaded printer paper incorrectly so check printed upside down. The reprint required me to withdraw funds from my account, so I paid for teller's mistake! My account has not been credited 2 days later. Difficult to follow-up by phone when it goes unanswered. Very poor customer service on top of ludicrous policy.
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June 2021 by Mia L.
Excellent professional customer service. Patient, knowledgeable. I have been a customer for many years, I am from Miami but needed to conduct some business at this location.
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May 2021 by Albert Ruiz
As a Business owner I know how important customer service is. What a terrible and upsetting experience. Set a appointment for a Saturday at 11:30 a.m. to open a Business account for one of my transport companies. I arrived about an hour early as I was in the area already. I did not expect to get helped till it was my appointment time but was approached by one of the Bankers in a really bad demeanor asking what I needed and that they where to busy. I told her I had a 11:30 appointment scheduled and instantly she said that was a lie and if so why was I there so early. Wow this lady should not be allowed to deal with any customers. Worse attitude I've seen in years!!!!! So I got up and said I'd take my Business elsewhere she gave me a look and said have a great day sir. Guess Chase doesn't need the 6-11 million dollars my company generates a year since we have a fleet of 60 semi trucks. Walked into 5/3 Bank with no appointment and they took care of me instantly with no hassle and amazing customer service. DON'T USE THIS BRANCH!!!
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May 2021 by Cyle Rickner
Sandra was extremely helpful, bankers like Sandra are the reason I stay with chase! Keep up the great work.
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December 2020 by Ed Pelton
Answer the phone, answer the phone, answer the phone. How many complaints does it take before Chase wakes up. C'MON this fundamental.
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December 2020 by Shane Pacheco
Have called several times and always get hung up on by a robot. Hire some people to answer the phones please!