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March 2025 by Yoviel Rodriguez
This review is more of an indictment of the company than the store itself.
I currently pay for 300Mbps internet speed and rarely get to 80Mbps. Xfinity's support page only has articles to read and the stupid virtual assistant. No phone, no email, no REAL CHAT, not a real person. The assistant can't be more lost.
Thanks to Google I was able to find the phone number for tech support, but the assistant is also there to remind you that you will NEVER talk to a real person.
Long story short: The assistant scheduled an appointment with a technician to try to correct the problem, a few hours later the appointment was cancelled without any justification.
Xfinity, like 99% of communications companies are thieves in suits and ties, and unfortunately "legal". Since in this life one does not have time to fight every battle, here I am month after month with slow internet paying for fast internet. Every now and then they feel entitled to raise prices, but the internet is still slow. What a disaster Xfinity! Don't forget that Yahoo WAS once an empire...
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March 2025 by JUDY BUTEN
Xfinity customer service as a whole is atrocious. Every year we have to go to Pine Island location to negotiate contract or take in nonfuntioning equipment. The wait time to talk to someone is at least an hour every time or day we go. If you have an outage which I had last week I talked to China, India, Honduras, and US, and only after dispatch did Xfinity's issue get resolved. It is torture for the customer.
US customers should talk to US customer representatives.
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March 2025 by John Litzen
Very busy. Decent support
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March 2025 by sharon smirh
I went in there to see if I could get my bill lowered.. The guy was a jerk. He said If I switch my mobile plan to xfinity I could save money.. That's all he was interested in.. I was just trying to get my cable bill lowered..
The last time I was there. They gave me equipment and told me I could return it within a year..
So he couldn't turn in my equipment either and told me someone lied to me.. Because I only had thirty days to return it.. I'm going to return all my equipment i'm done with the company..
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February 2025 by Albert Franzen
This review is more of an indictment of the company than the store itself. My service cost saw a 55% increase. It was stated to me that the bundle I was signed up for “fell off” and in order to get my rate close to where it was originally I was required to get NOW mobile (didn’t want or need) and I would have to drop from 2GB to 1GB service. As a result I would have still paid more than previous. I go to the store today to cancel my service since I signed with another company at $113 a month savings and initially it was very easy and the gentleman outside got it taken care of for me within minutes. I bring up the fact that I have a phone from the NOW mobile side and he tells me I’d need to speak to someone inside. I sat there patiently while others were in there irate and screaming at the employees. I get called after over an hour and within 30 seconds I'm told I just need to end the autopay and I’m out the door. It was extremely infuriating to say the least.
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February 2025 by Jen Fay
Line was alil long but the lady helped us with everything & answered all of our questions I like paying online as we no longer carry cash so it makes it easy to just pay with your monthly bill
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February 2025 by ANNA Fige
My husband dropped off our equipment at this store 2 weeks ago and xfinity is trying to charge me for unreturned equipment even though we gave everything to the store and they said everything was good to go.
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February 2025 by Barbara Esco
Avoid Xfinity at ALL Costs—They’re Holding My Paid-Off Phone Hostage!
If you’re considering Xfinity for any reason, STOP and RUN in the other direction! This company is an absolute disaster, and I want everyone to know how they treat their customers.
Here’s my story: Over a year ago, I paid my phone IN FULL. Let me repeat that—MY PHONE IS PAID OFF. Yet, they still have my phone locked, preventing me from using it with another carrier. Their reasoning? They claim I owe a random $48 “fee.”
First off, I haven’t been with Xfinity for over a YEAR. Why am I suddenly being told I have to pay $48 to get my phone unlocked? This fee wasn’t mentioned when I paid off the phone, and I’ve received ZERO communication about it in the time since I left them. Now, they’re essentially holding my phone hostage unless I pay them more money.
Let’s call this what it is: a SCAM. Xfinity doesn’t care about their customers; they just want to nickel-and-dime you even after you’ve left their service.
I’ve spent hours trying to resolve this issue, only to be bounced around by incompetent customer service reps who offer no real solutions. Their policies are shady, and their treatment of former customers is appalling.
If you’re thinking about switching to Xfinity for any service—DON’T. They will gladly take your money, give you subpar service, and then make it impossible for you to leave. This experience has been beyond frustrating, and I wouldn’t recommend Xfinity to my worst enemy.
Save yourself the headache and find a company that values its customers and operates with integrity. Xfinity is nothing but a greedy, unethical corporation that will do whatever it takes to squeeze more money out of you—even when you’ve done everything right.
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January 2025 by Marc Brilhart
3 properties that surround my property have xfinty. I called to get set up with them they wanted $1600 to hook up my internet even though the 3 properties that touch my property have xfinty service. Absolutely absurd.
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January 2025 by Janine Burns
This is the 6th time I've been back to try to fix connectivity issues. Yesterday, on the 5th time, I determined to buy a new phone, however because my husband is the owner* of the account, I wasn't allowed unless he was present. The manager told me that she would walk me right in if I came back today with him.
I'm here with him. I mentioned this to the check-in desk. They told me that I would be next. Over the next 30 minutes, I watched 8 people go ahead of me. I went back to the check- in desk where I was told that I still had 8 people ahead of me.
All of this while I watched numerous associates standing around, leisurely logging back onto their computers, joking with colleagues... not helping people in the waiting area which by the way, had 21 people waiting.
Very poor costume service so far. 10/10 would not recommend.
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January 2025 by Charles Vitale
Found there service is NOT worth the price they charge
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January 2025 by Celia Ceballos (CeCe)
Worst service ever go to quantum instead they raised my bill I closed it return their box and the following month took money out of my account refused to refund it and customer service hung up on me rude I hate them now I have to call my bank to put a stop and block them and pay $30 chase sucks too evil world we live in money hungry
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December 2024 by Derek Rogers
I do not recommend this place
Staff rude
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November 2024 by Tim “IRISH” Lennon
Their customer service SUCKS
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November 2024 by Leo R
Hear me out, do your research on what the competitors have to offer, here in Cape Coral is Quantum fiber, ill pay half the price for double the speed am paying, customer service as opposed to NO customer service on the phone at all from xfinity and a service outage of a week and 2 days when the hurricane went through with no damage at all in my area, and the problem was due to a technican that didt tight the connection in the pole that serves the surrounding houses, 🤦🏻♂️, i really rather if the competition starts to suck getting starlink that getting Xfinity ever again, you guys need to go bankrupt
