Dollar General has shown significant positive change in recent months, with reviewers noting much improved service. The staff now speak nice to customers and have a lot of patience, a shift from past experiences where they could be rude. The store provides good service and creates positive experiences. Customers report having great experiences, with employees described as very pleasant and helpful, especially in assisting with using coupons. One cashier went the extra step by personally covering a small shortage for a customer in a potentially embarrassing situation, an act of kindness that created an extremely appreciative and grateful customer. This action is seen as the shining star and extra step in retail. While some note the store could organize stuff correctly and could have a bathroom, everything else seems to be fine. The overall cleanliness has also improved from not being clean at all.
