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August 2024 by Ladreama H.
Do not rent from these people stay far away,I rented from them for 2 years and it was a complete nightmare for me and my son!!!!! A couple of years ago when hurricane Ian came it damaged the whole roof it took them 3 years to do something,when we got another tropical storm the following year,I started to get bubbles and leaks in my roof from them not doing anything to fix the roof,I emailed the property manager Donna Allan I literally asked her if she could send someone over to fix my roof before anything worse happens,she totally blew me off,the leaks in my roof started getting worse so I once again emailed her,she still didn't send no one over to do anything!the next couple of days half of my roof caved in insolation and mold got everywhere the drywall almost hit me and my son,then the next couple of days the roof in my living room fell in all over my couch,i called and complained to donna about it she still took her precious time to send someone over to get it taken care of,me and my son were breathing in the insolation and started coughing really bad till the point we had to go to the hospital and get checked,so i had to be forced to call code enforcement,they were not happy at all,the roof damaged my 55 inch smart tv which i recently got they never reimbursed me,the whole thing was brutal i advise anyone to never rent from these people they are thieves and don't care of you die!
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June 2024 by Carmen S.
SCAMMERS!! Withholding my deposit because I left the unit!! I was already out of my lease!! I took care of home! Donna WALKED into my home and saw it was in great condition and then SAME LADY billed me 5400$!! AFTER FIGHTING CLAIM she said she won't collect difference but will keep my deposit BECAUSE I LEFT!! I supplied notice!! JUST DISGUSTING! I'm taking them to court!! Bad business!
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March 2024 by bob berentz
Professionalism, attention to detail and effective communication are what make Douglas Realty property management the investors best choice!
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November 2023 by brian artistix
Have been working with them for many years and they're pleasure to deal with. Can't thank them enough. Great people.
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August 2023 by Mystic Boat Adventures
Douglas Realty has managed my rental property for 12 years now with great success. They have a great team that can handle anything. They hand pick my tenants according to my special needs and the rent is there every month on time. Thanks Rob. ?
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May 2023 by Theresa Borek
Donna was the realtor I worked with and she was awesome!!! I had lots of questions and she was able to get answers for me. She was very kind to me and my neice.
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March 2023 by Shawn David
Donna is incredibly knowledgeable. She is pleasant and enjoyable to work with as well!!! I would highly recommend Douglas Realty.
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November 2022 by Guy Hackett
I had to fire them today.They basically ghosted me they were managing my rental property but I could never get a return phone call.I still don't know if they've taken any steps to collect past due rent and damages from the tenant that we finally got out of there last September.
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November 2022 by Jennifer
Why do people hire property management companies? So you don't have to fight for your rent. Well I had to fight for my rent more then once with this company. They do not abide by their contract date regarding distribution of the rent. They do what they want with your money and do not ask. When I decided not to renew my property management contract they withheld money that they shouldn't have. Then they closed my account before they were suppose to and left me with no options. Susan Barzo, the accounting assistant, who presented herself as the office manager, told me "you can leave now" and pointed to the door when I arrived at the office to discuss their breach of contact. She was very rude and would not even talk to me. This office had very poor communication with each other and very questionable accounting practices. I would never recommend them as a property management companyupdate...Interesting how the owner found the time to respond on this public forum, however did not reply to my personal communication that included my contact information. As for the human error. It should have been corrected the first time it happened, yet it was not.
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November 2022 by Trevor Gering
This company did an outstanding job at managing my property from a distance. They were overall very communicative and often went above and beyond in their services. When I was ready to sell, they were also great at listing and getting my property sold. Winter did a great job at communicating with me throughout the process. I would highly recommend Douglas Realty, especially if you're a long distance investor.
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November 2022 by George Sanford
Our son Justin lives in one of your rentals with his significant other and a newborn. Since the hurricane the home is a public health problem and not livable. He states there contact person is Donna yet they had no running water, black mold, significant damage due to the hurricane, and tonight water is coming in the dining room. They have sent multiple messages to this company and Donna to no avail. We have had the water reconnected at our expense and tarped the roof. Tomorrow I will contact the press, and our attorney to resolve this matter. There is no excuse for charging people rent in a dwelling which is not safe.
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November 2022 by Hrushikesh Jadhav
This was our very first property purchase in Cape Coral and found Douglas Realty Property Management (DRPM) through a recommendation. At first, I was hesitant about property managers in general, but I had no choice. I decided to try them. It's been a full year and we are 100% satisfied. All our questions answered accurately. They found us very good tenants. They helped maintain the property. I don't have to worry a bit. Their charges are very reasonable for the services they provide. I will continue to hire them as long as I plan to do rent our place. Hrushi
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November 2021 by Holly Gephart
They made us live with mold in the house for a year. The person who inspected (Christian Haag) the house found it and took the photo. I sent emails (two with photos attached) and it was never fixed. Were yell at for having the ac fixed on a Saturday after messaging, emailing, and calling the emergency number and not getting anyone to contact us back. Tiles were cracked/broken when we moved in. When our refrigerator broke, we received a used one with a rusted ice maker. It took them a week to get the refrigerator to us and a week to have the part “fixed” (it was painted over) and the shoot never worked. Upped our rent during a pandemic. They would receive zero stars but they are receiving the one for the one employee who seemed to care about their tenants.
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November 2021 by Richard Lee
Douglas Realty Property Management has managed three of my houses for over three years. they are very responsive and professional. They are amazing at managing tenant concerns in a timely manner!
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November 2021 by Shannon Brogan
I rented from this company for almost 4 years. Very hard to get a response to fix anything. Always a different maintenance worker. Moved out and gave a 30 day notice. Receipt for carpet cleaning and was charged an arm and a leg for things that I should have not been. Barely got any deposit back. Do not recommend.
