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February 2024 by Juanita DAnna
been with fifth third for over 20yrs
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September 2023 by bethany harwood
I don't have a bank account with them but I went there for a cash advance and they were extremely kind and nice despite technical difficulties they were having which no fault of theirs. Very kind people
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April 2023 by Stephie Carpenter
The bank was just fine....
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December 2022 by Chris Romeo
Most incompetent bank I've ever dealt with. Can't get anyone on the phone. Difficult to meet with bankers. Corporates customer service is a joke. Bank service fees are outrageous. Only bank not to help out post hurricane Ian. Quote "you're lucky we kept your account open". Don't do business here.
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August 2021 by Irene Stevenson
very helpful and customer service oriented
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November 2020 by Ashley Hagan
Everytime I went inside the banks, they are absolutely terrible. Poor customer service. I was locked out of my account and needed it to be fixed as soon as possible because it was just a mess dealing with it over the phone so I went in to try to get it taken care of quickly. 1 employee was busy, but the other guy wasn't. Him and another employee thought it was better to talk about young 21 year olds than to help me. I waited over a half hour before I just called the bank and I got my account fixed. I STILL wasn't even asked to be seen when I finished the phone call. I walked out. I would rate a zero if possible. Do you're jobs and learn what actual work ethic is.
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November 2020 by Heidi Godshall
Always greeted warmly by a smiling face.
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November 2020 by John Isaia
Always available
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January 2020 by Melissa R
Not only this branch but all of them have horrible customer service and unclear policies
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April 2019 by Jeff Hedquist
Understaffed most of the time. And when one of their employees goes on vacation, forget it! When I call, I always get voicemail. Very frustrating 👎 I deal with Fifth Third from where I used to live for better service.
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November 2018 by Robert Santino
The customer service from Mrs. Vicky Donaldson was 5 âï¸ Stars hands down ! Mrs. Donaldson went above & beyond any expectations ; with a smile 😊. Thank you so much for your work ethics That you have shown .
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November 2018 by Drew Lange
Used to enjoy coming to this branch, but lately the customer service has been lacking. Was in line for a teller, and was told to leave when clock turned to 5. I appreciate office hours But it felt a little ridiculous.
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September 2018 by Julie Zeiher
The customer service in this branch has gone downhill in the last year.
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May 2017 by yram V.i
Team who know the meaning of customer services.
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June 2016 by Robert Tittemore
As I new customer, I was very impressed with the personal and professional services offered in setting up the new account and mortgage services. Kuddo's to J. Sotomayor and his staff at the Surfside Branch!
