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January 2024 by Uhlonda Maurer
If you’re looking for a PCP that will do what’s right, I recommend looking elsewhere. I scheduled an appointment for a New patient visit. The first available appointment was over a Month later. I showed up to my appointment 15 minutes early with the intention of filling out first time patient paperwork. Upon my arrival I was told that I was at the wrong location but I needed to drive to the other Del Prado millennium physicians group. There are 2. With traffic being what it is currently because we are in season, and the fact that they have zero parking in their parking lot and I had to park a block away and walk. I showed up nine minutes late to my appointment. At this time they refuse to see me. I understand that being late is not ideal, and I take full responsibility for that, I also do not believe that she would have been ready to see me nine minutes earlier and because I wasn’t there there’s no longer time in the schedule. I also don’t understand why the first office who looked up my appointment and told me I was at the wrong Del Prado location didn’t note it at the time that I had arrived and notify them that I was heading to the correct location.
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January 2024 by Cari Watson
Always a great experience
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November 2023 by Arnadene Gibson
Really like having blood work done here. People don't want to deal with me not having my coffee! Open early, not much wait time.
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October 2023 by CARIN RUOT
Dr. Ramses Rojas, M.D., is truly the most amazing, caring, loving, honest PCP (Primary Care Physician) in Cape Coral that exists. Dr. Rojas truly cares about his patients and their family members; their physical, mental, and emotional well-being is Dr. Rojas's top priority at each and every single appointment, as well as him continually being available through email, whenever needed. Thank you, Dr. Rojas, for your continued support, assistance, and most importantly, your love and continual caring that you provide to myself, my husband, and both of my parents.
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September 2023 by Sally Westerberg
Unable to reach staff or PA/MD by phone or portal. Evidence of poor record keeping. Don't respond to refill requests from Publix...goes on & on.
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April 2023 by Amy
Dr Emie is great, always attentive and caring. In person, online, and over the phone. Always answers the portal, even calls you if you're having problems. Always listens, always takes his time, and remembers everything about his patients. He's the most caring Dr. I think I've ever witnessed here in FL. Thank you for that. Sincerely. I'm sure you've had bad days, but it never shows. I wish I could give him five stars, and this other person zero...but this post is for Millennium Physician Group. Not one single person, unfortunately.The phlebotomist really needs more training, though. Takes her AT LEAST five tries to find a vein. My fiance has told her where good veins are, since he's a harder stick. Every single time he gets blood work, he tries to tell her to help her out. She ignores him, and starts jabbing, digging around, and hitting arteries. He's gotten phlebotomy work done countless times, she is by far the worst he's ever encountered. He was in visible pain from her jabbing too hard, and fishing around for arteries instead of veins, but apparently her bedside manner was missing, along with her education. Please get her more training. No one should be hitting arteries, JABBING, or poking more than 3 times; especially when your patient is trying to help you. When someone tells you "that vein is no good," that means; that vein is no good. Absolutely unacceptable. She needs an ultrasound machine or a Twix or something. Anything.
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March 2023 by Flhx Glide
Horrible customer service. There patient portal is a joke. Ask a question and seldom get am answer or any action. Shame on you millennium. Go threw your portals and look for yourselves.
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March 2023 by Larry L.
Going here for 3 years suddenly everything changed. Doctors unavailable for months must see a Physicians assistant. Very underwhelming, did not listen, took inaccurate notes, giving me symptoms I never mentioned. This is just big business and you are a customer nothing more. If they are able to send you to as many other doctors and labs it is all the more money for the business instead of offering help that might actually make a difference. No one wants to change doctors we were left with no choice. Physicians assistant told us he was too busy. If the doctor is unavailable and the PA is too busy it is clear they have no time for my health concerns. We moved on and should have done it much sooner.
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February 2023 by Kenneth Stachurski
Another doctors office whose staff is not all on the same page. I’m suffering with severe anxiety and keep getting ignored and or misinformed. How does one become a doctor or work in a doctors office and have so little knowledge or so little competence? Find a new career because caring for people isn’t one of your strengths.
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February 2023 by Chris Lumbert
We really like Dr. MitchellBut I have never been with a doctors office that is SO HARD to get anyone on the phone.
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January 2023 by Julie Rehoric
RUN! Im an Rn 35 years. this practice is unacceptable. doctors are capable but staff are nasty, zero communication, can NEVER get thru, 50% call backs, can NEVER get a straight answer, couldnt find a rib fracture obvious to another practice then send me a certified nastigram when I advocate for myself. i get different answer, cant even call in one extra month rx until my new dr takes over 5 months from now bcuz they don’t take insurance anymore. worst practice I have eVER dealt with. they make appts without your knowledge bcuz they can never actually speak to you, only text and portal, treated like cattle. Ps your voice mail systemSounds unintelligent , lady has unattractive cadence and voice inflections like listening to fingernails on chalkboards 20 times going round and round on phone system. staff can’t be bothered helping you, they bark “well what do you want me to do about it”. they ask medical questions in the lobby.
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January 2023 by Brackish TV
Been going here for years and it's slowly evolved into another corporate doctors office where $$$ is GOD. Numerous times have I shown up for an appointment and have had to wait, I get it, things happen. It was crazy at work today, and didn't get out on time, called ahead and said I'm going to be late, I don't want to leave work and miss hours if I am not going to be seen. "You have 15 mins per policy" no problem, I can make that. Get there and start the check-in and have a seat, dont mind to wait since I was late, front desk ladies say "I'm sorry we will have to reschedule." I asked why? Per your policy I was here in time, "I'm sorry the nurse decided you can't be seen." I ask to speak to the nurse, who's only response to my complaint that I called and was told I would be seen "who did you talk to?" What difference does that make, but her follow up "I'm sorry we have patients booked every 20 mins" had my blood boiling. your just a number, zero customer service, be on time, and don't expect more than 20 mins of their time because they have another co-pay to collect.
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December 2022 by Houcem
BEWARE !!! They will jerk u around about simple medical procedure !!! Wife had to het emergency referral and authorization. They took a month and still not done !!! Dont use these guys if u value your life and health and nerves !!!
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December 2022 by Houcem Ammar
BEWARE !!! They will j*** u around about simple medical procedure !!! Wife had to het emergency referral and authorization. They took a month and still not done !!! Dont use these guys if u value your life and health and nerves !!!
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November 2022 by Yissel M.
I am very disappointed with the treatment of the milenun office in del prado, the staff with whom I have had contact has not been professional at all, terrible treatment of the patient, they cancel the appointment without the patient's authorization and after they do it without prior notice the client He loses the day of work thinking that he has his appointment and when he arrives at the office they tell him that the appointment has been cancelled. I have been talking to the supervisor of that office for more than 2 months and no one calls to confirm, according to Yvett, who says she is the assistant supervisor, she was on vacation and we had to wait but it seems that vacations are endless because last week I went to the office and they told me that the supervisor was not there and when I asked to speak to Yvett she sent me to say that she was busy and could not help me, but earlier on the phone she told me that I could go to the office and talk to her about any situation but all the time They are lying and when you call by phone they are never available so they tell you that they will call you back and they never call you, my husband and I are very disappointed and we are going to leave this clinic that does not appreciate or respect the patient. I DO NOT RECOMMEND THIS CLINIC TO ANYONE.
