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February 2022 by Gabe Jolivet
I have used Penske for years as I never had an issue. They always bragged about always having a trick when making a reservation, unlike U-Haul. Well, this is not true: I had a reservation made for days and guess what, there was no truck on the day of the reservation.I was not impressed with Penske to say the least. They used to offer stronger customer service and better reservations. Now, they are as bad as U-Haul, and this is not a compliment!
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January 2022 by Michelle H.
Debbie assisted me with our rental for February. I originally did the reservation online but I still needed to talk about it and acquire more details. I'm so glad Debbie answered the phone. Such a knowledgeable young women. I really appreciated her. 15 minutes of courteous, positive, informative conversation. I love smart Women.... I Really I do. You all know what I mean! So, thanks to her we are sticking with our plans to stay with them. Good job Penske for hiring her. She's a keeper for sure!
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July 2020 by Natalie Wilkins
Wish it wasn't located in Home Depot. Difficult access in and out with a large truck. Checking out took forever.
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April 2020 by Brandon Wood
I Rented two 26' Box Trucks In Phoenix one way to Florida. Penske national and all locations I had to deal with across the nation were superb, absolutely outstanding!... UNTIL! I got to Drop off @ Home Depot Cape Coral. I dropped the first truck off, and they were the nastiest, most condescending, unkind, miserable bunch of people I have ever had to deal with. I went to drop off the second truck, and after a few minutes with the rental clerk, nothing had changed, I changed my mind and opted to return the following day at another Penske Location, I would drive 1000 miles to avoid this Home Depot Cape Coral Penske rental location. GO to Ft Meyers or anywhere else other the Home Depot Cape Coral Penske rental location. Penske should pull all of there assets from this location. If I had started my journey at this location, I would have paid double to rent elsewhere. If this would only post with 0 Stars!
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August 2019 by Jake F
Way too much money
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July 2019 by Earl Matot
Had great experience with using the company when sold our house and bought a new one. Great deal even had a code to get 50 percent off then gave me 10 percent discount to book online. Then they drop truck off ready the day you need it at homedepot. Love the partnership. Truck was in great condition deffently recommend to anyone needing a truck to move house or just stuff they have all size truck and great prices..
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August 2018 by Dorothy Mangas
Service has gone in the crapper. Will not be using again. With no support call returned, I'll deter others to someplace else for a truck rental. Too much money lost!
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May 2018 by Dorothy M.
I don't know what has happened to Penske over the years but they blow. Truck wasn't even ready and was delivered 3.5 hours late causing sloppy job performance costing me hundreds because my crew had to RUSH through their work. I paid for a dolly and I find an appliance cart of total uselessness when I lift the door. They will not give back a credit as they say that is their standard cart and NO ONE POINTED OUT THIS until after they had my cash. Haven't gotten a call back as corporate indicated the branch would make up for this nonsense. Pathetic!!! In my business there will be no good words about this business and I will refer elsewhere