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February 2025 by Julie McNutt
One of the worst customer service experiences I’ve had in a long time. The employees are just kind of wandering around. We keep asking for help and they say that’s not their department and they’ll find the guy whose it is, walk away, and never come back. The phone has been ringing, unanswered, for 5 whole minutes. It’s uncomfortable for everyone. They are acting as though there are no customers. And there are a lot.
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November 2024 by John Conley
Scott is kind, considerate, informative , + +.
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October 2024 by Refresh Services Painting
As a painting contractor company having the option to order online in advance is a blast . This location of SW works perfectly on that.
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September 2024 by Glenn Taggart
I posted a bad review several years ago because the staff and manager of this store were downright rude. I called them today to find the paint colors I had used previously and got a new manager, Mel. He went out of his way to be polite, helpful, and courteous. He spent time making sure I had the right information and helped me to find a perfect match to a discontinued color. He apologized for my past experiences and let me know that the company was aware of the problems and had replaced all of the previous staff. A+ to Mel and his other staff I also had the pleasure of dealing with.
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May 2024 by Ron Alexander
Closed at 4:55 Saturday
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April 2024 by Joanna Steinruck
Helpful staff
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March 2024 by Gregory Morrison
Bald dude just kept eating chips… Didn’t seem to want to help.
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March 2024 by Daniel Burgess
Very disappointed on standing in the store waiting and listen to staff belittle customers. And then when a contractor goes oh 25% off the employee states that just for the homeowner on our mark up. You get a better deal cause your a contractor they just own a home. As a home owner the employees were more or less saying that Sherman Williams was ripping them off.
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January 2024 by Lyllith Irizarry
Went today around 4:30pm. Male employee at register was rude or no customer service skills. Handed him a coupon we had, he took coupon and said "what do you want?" rudely. We mentioned coupon was from D.R. Horton builders, he says "is that a painter?" We explained again, he says "we don't deal with builders.". We left, but we should have asked for manager.
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November 2023 by Luis Carralero
Excellent customer service and friendly people...!!!
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October 2023 by Michael Hogentogler
Great store. Staff is always willing to go out of their way in fulfilling your orders. Superior product.
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September 2023 by Gary Barton
Wort service of the year. After 40 years of good service Sherwin Williams is now on the ever growing list of corporations that have become un interested in serving their customers. They don't even answer their phone. Just recordings of how the stores are open and the employees must be busy helping other clients. NO, not the case. The web sight, google listing and phone greeting all say " We are open". But you are not. an hour after you are supposed to be open. Several customers waiting on the sidewalk. I am standing at the front door of the store. You are CLOSED when you say you are open. Can I call and clarify? No, you don't answer the phone. I GO TO A DIFFERENT STORE 15 MILES AWAY. Maybe someone is out sick. No, store #2 is also locked up during business hours......Turns out all the stores were closed and Sherwin decides it will take too much effort to post it on a web sight, or phone greeting. Another on bites the dust!
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September 2023 by Patrick Guabello
They're always busy and everyone there is always working very hard
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September 2023 by C Haverty
Excellent customer service
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June 2023 by Jeremy George
Unfortunately, we didn't receive the color we paid for. The paint on lid did not match paint chip and when they tried to darken it, it was not anywhere near color we wanted. I tried to contact all parties listed but still haven't received any call backs.
